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Hi, we have at the moment around 30 Authors in different locations who are using ClickLearn. We are looking for a nice solution how everybody can use the same customized Template. Especially for changes in the Speech Editor and the Recording Template. Currently most of my colleagues saved their template locally or on their VM’s - problem: When we update the Template (for e.g. with customizations for a new connector) every author has to change to the new template as well and all local changes on the Speech Editor are lost. What are your best practices - can all the authors work on the same template? What are pros and cons of saving the Template to a network drive?
Hi guys My aim is to create ClickLearn content using a modular approach. Let’s say I have a parent process A which contains child-processes x, y, z. The child-processes could be used across parent processes. Say, parent process B also contains child-process y and z. I tried using the Replay Recording function, which states “Another recording may be startet [sic] before proceeding with the next step in this recording.” This is exactly what I am after, unfortunately I could not get it to work. Below are the steps I took: I created, replayed and published two recordings: Parent Recording and Child Recording The Child Recording is made up of 1 step: The Parent Recording has 3 steps, one of them being the replay of the Child Recording: The final produced material of Parent Recording: The child recording step is missing. I have ensured to use the correct network file path of the child recording. What am I missing? Any ideas are highly appreciated. Cheers Lukas
Understanding that the ClickAssist avatar needs to begin at a place in the application that is intuitive for the user, we’ve modified our recordings to start from the main menu and then navigate to the actual starting point for the instruction. Prior to this, the user would be on a page and activate the instruction but there would be no “bridge” to get the Assistant to the correct starting point… The issue is that in every recording where we start on the left hand navigation for D365 CE and then go to a list of records and then select *any* record, the Assistant just spins going from the Main menu to the list view. How is it possible to know for sure that the Assistant can find its way? I’ve tested using the Assistance menu and changing it from yes to “Force Next” thinking that might be able to skip a step but that didn’t work. My customer is getting frustrated that we can’t produce a recording for ClickAssist that seamlessly flows all the way through with no hiccups. The recordings wo
We are create user documentation for a new Business Central App we have created and Clicklearn is fine for 90% of what we have needed. The issue I have run into is that I have an Appendix sections which explains the theory and examples of the embedded calculations that run in the background. I cannot record the theory using Clicklearn but want to rather embed the word document (10 Pages) into my project so when I publish or produce it includes the word document at the end of the document. Have not found a way to do this. Note that I have tried using the Notes functionality but have found that this does not support what I need to do as cannot format effectively and is very time consuming.
What is the requirement for producing a shelf? Example: I have a two books within the Shelf, Book A, and Book B, and within Book A, I have Recording 1 & 2, and in Book B, I have recording 3 & 4. After putting the recordings into their respective books, and then adding those books to the shelf, is it enough to just produce the shelf or do I have to produce the recordings first, then the books, and finally the shelf?
Hello I am trying to edit the HTML Title of the produced web pages. By default it looks like it’s <title>%1</title> which can be found within the HTML/Title element of the template, but I can’t figure out how to get it to say the actual recording Title there, and not the Shelf. %1 appears to be the shelf. I looked down a bit more in the template and noticed under the body it uses %8 for the topic title (in the local-title h1 element), but when I tried to use %8 for this field, it returned an empty value. So a couple questions: What %variable do I need to refer to in order to get the Topic Title in the Html Title element? Is there a master list of these %1, %2, %3, etc and how they work? Obviously I couldn’t just use %8 which works later in the template in this spot, why is that? Thank you -Kevan
Hey ClickLearn Community, I recently tried updating my ClickLearn installation to version 126.96.36.199. Unfortunately, the program would no longer record my mouse clicks and would only show one entry for any keyboard inputs. I tried reinstalling with no luck. But I did have an older installer, so I downgraded to 188.8.131.52 and it seems to be working fine again. Has anyone else had any issues?
Happy Friday Everyone! I was wondering, when we have a license for X simultaneous users, what happens when X+1 user tries to login - do they get an error message when trying to login? Also, if ClickLearn is installed on a remote server in which people access via VPN/Remote Desktop, is there any issues known if multiple people are accessing the software on that machine (under different instances) simultaneously? Thanks -Kevan
Hi all, I’ve just been watching Morten’s video on working with recording Apps as I need to record steps on a HHT. I’ve got all my images taken and saved. However, I’m struggling with cropping/adjusting my saved image… Morten does it very quickly in his video and I’m struggling to capture a new area to select and then crop the image. My red and green boxes don’t want to shift in size and aren’t very flexible! Is there a beginners video on cropping images as I must be missing something obvious! Thanks.
I am trying to modify some of the translations that are provided out of the box in ClickLearn. After I have used replay to capture the recording in a different language (German in my case), I open the recording, switch to German and double click on the step where I want to correct the default text in German. IN the popup window, I click on the modify template icon: In this case, the default translation says “Geben Sie Text...”, I would like to change this to “Geben Sie den Text...” which sounds better. According to the icon mouseover text, the entry in the current template is under the entry “Keyboard” in the template. But in the template, several top level entries are highlighted, and there are often several entries in the details, which have the same text. For ex. My question to the experts here: how do I identify, which template items are to be translated for the given step? Additional question: even after correcting the template, and producing the recording, the pre
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