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Carrie RoussinExplorer

asked in Have a question?

Incorrect Commands Appearing on French UI

I complete a recording in English,then replay to get the French version (after setting up my UI to be in French). The translation of the tile “Funding Case Management” is “Gestion de cas de financement”, and since tiles are placed in alphabetic order, the placement of the tile is different in the French UI. This seems to cause issues because the replay repeatedly picks up the wrong tile (I have tried multiple times to get this corrected in my recordings.) I can’t even figure out a workaround since I need the screenshot of the correct French tile highlighted in red.

hmccabeRising Star

asked in Have a question?

Can you add an image to a text-only Content Block?

Is it possible to include an image inside the Text Content Block? In some cases, we’d like to include an icon next to the text. Example:

NickiaExperienced Helper

asked in Have a question?

Can you mark a custom publishing template as the default?

Currently, the default publishing template is the original template for a project (called “Project (default)”). We have created a custom template that we use for multiple projects and would like to have as the default. Is this possible? This will save us time when updating the structure of our projects, such as adding new recordings, sections, headers etc. as each of these new additions requires us to change the publishing template to our custom one. Thanks, Nickia

MeshExplorer

posted in Have a question?

Multiple authors vs single authors in Attain?

@Per In ClickLearn classic, you recommended having only one publisher to maintain consistency in publishing content. Is that still the case with ClickLearn Attain?

amygracerExplorer

asked in Have a question?

Embedding a video

Has anyone found a way to embed a Showme video in a web page?Playing with video.js, but it can’t seem to read the clicklearn output. I am currently linking to the showme directly using a Community tip (thanks Michael), but it returns to the clicklearn portal rather than my page.And it is a link… I’d rather embed so the user can watch the video on the same page if they so choose. I should note that my site does not support embedding the windows movie player.

MeshExplorer

posted in Have a question?

Subchapters

@Per Hi Per, I currently practicing on CL attain, I just curious to know if you only have chapter and sub Chapter levels in CL Attain? as indicated in the attachmentDo have sub sub chapter? for example 1.1.1 Thanks Mesh

asked in Have a question?

Clicklearn Classic - Where did the Publish button go ?

Hi all, We have the latest version of Clicklearn classic installed on a shared server, and it has been a few days now that the feature “publish” has disappeard !We tried everything, the system is also compliant with what it is mentionned here: We are running out of solutions. Any ideas on what we can do please ? Thank you !

Carrie RoussinExplorer

asked in Have a question?

Is the "feedback section" mandatory on all CL product creations?

We prepare materials for clients which they review and accept or request changes and we finalize. We would prefer not to include the feedback section on every CL product, but it seems to happen automatically -is there a way to remove it or prevent it from appearing?

Andrew JonesEnthusiast

asked in Have a question?

Clicklearn via SharePoint online using Edge not working

Not sure if it is to do with the recent update to Edge. It is still working when using Chrome?We also use SSO

Gilbert NyandoroEnthusiast

asked in Have a question?

Recording platform

I have been recording material to a W/Drive and now want to record into cloud directly. How do I redirect my recordings?

glenwol1Enthusiast

asked in Have a question?

Direct Link to Show Me "Video"

I would like to email my users a link to a recording so that they can click the link and have the recording start (or at least display) without having to navigate the menu. Is that possible? Can it be done with O365 login?Thanks,Glen

KLACHAPELLERising Star

asked in Have a question?

Insert Image into Recording

Hello, Is there any way to insert an additional or custom image into a recording step? Maybe as an addition to an explanatory note?

Tom KofmehlEnthusiast

asked in Have a question?

Issues within IFS and the green box for the click location

When recording within IFS, all of my clicks give me the whole screen, not just the specific box (area) that I click on. It seems to work fine for all other applications, just IFS.

DanExplorer

asked in Have a question?

Unable to stop recording with ctrl+ctrl

I am making instructions for IFS10 IEE and I am suddenly unable to stop recording neither by pressing both ctrl keys nor ctrl + shift with mouse pointer un the upper left corner. Have to terminate the program with Alt+F4 Any tips ?Dan

Matt HendersonExplorer

asked in Have a question?

Upload Chapter Image

How do we change the background image for the chapter? Currently it seems to be a solid color and one of my excluded slides. I’d like to add a default image for my company when changing chapters that is not currently in the interactive video at all

trice602Rising Star

posted in Have a question?

NEED TO KEEP REPEATER - please vote!

All, My understanding is that “REPEATER” functionality will go away in the near future - please vote for this and help keep this great tool in service! In short, REPEATER allows advanced CL admins to create automated testing where you can refer to an excel spreadsheet to get values. This is more useful than CASES because you have the ability to randomly get variables in Excel (with formulas) which makes testing much more useful. Often times yu will get a list of items from Operations in an excel sheet and it is very easier to transform those values into a REPEATER template. With REPEATER, I can easily create 100 random requests/tasks based on formulas I write in excel. While CASES are very beneficial and they have unique features with the xml file, it doesn’t replace REPEATER. PLEASE VOTE to keep this.

KLACHAPELLERising Star

asked in Have a question?

Document List Empty

Hello, I just installed ClickLearn on a user PC. After adding our workspaces, his document list is still empty. Isn’t the document list supposed to fill up with the avialble files from the workspace once the workspace is loaded? What am I missing?

HoiIndikWEnthusiast

asked in Have a question?

ClickLearn for IFS Advanced Planning Board

Hi,Is it possible to record ClickLearn sessions for IFS Advance Planning Board ?If yes, how to do that and what is the setup required? Some of the button clicks do not recognized as required.

Jane WatkinsEnthusiast

asked in Have a question?

Attain: Replay stopping due to error is steps

We are slowly moving over from Classic to Attain and when replaying I come across issues where I see a message to say a step has changed since it was recorded and replay cannot continue until the step is resolved. When I check the recording, there is no issue and nothing has changed and I see a red warning triangle on the step > how can I tell what the issue is and why Attain cannot replay?

Lorie LExplorer

asked in Have a question?

character limitation with titles

I posted this question after viewing a video, however I have not received a reply.I am very confused since it says there are 2 replies, but I am not able to see any replies.I have copied my question from the initial request that I made.Thank you, Lorie

david.harmerExplorer

asked in Have a question?

Copy between recordings - Attain

Dear Community - is it possible to copy recording steps between different ClickLearn recordings in Attain ?

beauj9Rising Star

asked in Have a question?

How to convert JSV.HTM files to MP4 in ClickLearn Classic

Hello Community, In Classic, we need to know once we stop Producing the old WMV format videos and just produce only the HTML video, how can we:view these effectively from the View > HTML Video (menu).. it does load in the browser with a long URL, but there are no visible media controls and all it seems to do is allow me to click through the fields in :”practice mode” what is the best way to view these. convert the JSV.HTM files into MP4 videos with all the audio and subtitles included as well.If anyone can help, we would really appreciate it. Thank You guys! Regards, Jim and Jasmine at Austal Ships.

Jessy ZwanzigEnthusiast

asked in Have a question?

References in sidebar

Hello together,how I can remove references in the webpage sidebar? The field does not come until it is published. I didn’t find it in the template settings. Thanks!

Reggie-LopezExplorer

asked in Have a question?

Search not working in Assist or Portal

Hi, I have dynamics 365 on-prem, version 8.2.x. My published assist and help portal search function is not working. see video: https://www.screencast.com/t/bOu9Li4hj Is this a setting or is there something wrong with my solution?

KLACHAPELLERising Star

asked in Have a question?

ClickLearn Attain Publish Warning - Cannot find asset for 'Custom'

I’m just familiarizing myself with ClickLearn Attain and doing some experimentation with publishing. When I tried to publish today, I received the warning “Cannot find asset for ‘Custom’”. What does this mean? Is there something I could have set up with my assets in the project?

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