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GeorgieRising Star

asked in Have a question?

Can you have different Word Doc Templates?

Hi guys! My question is a bit more involved than the title suggests. I’d like users to be able to download the full portal as a PDF using Word template A.I would also like users to be able to download the individual recordings as PDFs using Word template B. Is this as simple as setting a different publishing template on the recordings? Thanks :)

GeorgieRising Star

asked in Have a question?

How to edit the PDF output to remove/change email address?

When a user selects the PDF option for a module, it has the email address of the person who created it in the top-right corner of the PDF document. I don’t want customers/users to have my direct email address - I want that to show the email address I’ve set in the publishing template. How can I change this?

HeatherAranaEnthusiast

asked in Have a question?

Spellcheck

When I’m adding notes to a recording I can’t figure out how to use spell check. Anyone have a tip?

KLACHAPELLERising Star

asked in Have a question?

"Un Check Out" a Recording

I had started to replay it but ClickLearn quit. Now I can’t go back into the recording because ClickLearn says it is checked out for editing even though no one is using it. Is there any way to undo this check out?

ShlandyEnthusiast

asked in Have a question?

Business Central and Green Box not in the right place

When using Business Central in Chrome, with Click Learn, the green box appears above the spot where the click should take place. If we put the mouse over items in the quick links(Top of teh screen), the green box appears 2 inches too high. If we put the mouse on the cue cards, the green box appears too high over the cue card. strange item - If I have teams sitting over Chrome’s screen(stacked on top of), then the box correctly tracks to the right location. Strange Item - Other applications have the green box show up correctly. Installed - Chrome connector and Chrome Assist are installed.

Tobi SteamanEnthusiast

asked in Have a question?

ClickLearn Attain - can't play recording

Anyone having issues playing back their recording?I am in ATTAIN > inside recording > Preview > Show Me.All I get is a circle/waiting symbol and sometimes nothing at all. Recording won’t play.

Gilbert NyandoroEnthusiast

asked in Have a question?

Recording platform

I have been recording material to a W/Drive and now want to record into cloud directly. How do I redirect my recordings?

traceyruthwhiteExplorer

asked in Have a question?

Failed to Start

I keep getting the following message when attempting to start a new recording: “Failed to Start ClickLearn Recording Process” This is the first time I’ve received a message like this. Any ideas why or how to fix?

hmccabeRising Star

asked in Have a question?

Do we need to install something every time there is a new release?

Whenever there is a new Attain release, do we need to install anything?

Brou SohanExplorer

asked in Have a question?

Recording title field length

Hi Guys,How can i fix the length of clicklearn recording title ? I am limited by 32 letters, but i need more to have very reliable title.Thanks for your help !

cmharwoodEnthusiast

asked in Have a question?

How can I add our company logo to created ClickLearn documents?

Hi, We are new to the ClickLearn community and have started creating documents and would like to add our company logo to the header. How do we do this? Thank you,Christine

Brou SohanExplorer

asked in Have a question?

Clicklearn user administration

is it possible inside a clicklearn project to give or limit access to a specific section to user.Thanks for your help.

Peter FlintoffEnthusiast

asked in Have a question?

Is there a way to download or export my clicklearn recording steps into excel , that will have the steps in excel in each row?

Is there a way to download or export my clicklearn recording steps into excel , that will have the steps in excel in each row?

Anthony DeleExplorer

asked in Have a question?

Clicklearn only records whole window?

Hi, Please help, clicklearn only seems to record my whole window not the individual options on D365 CE, are there any settings that I need to change? Thanks, Anthony

dave.norman@cedo.comEnthusiast

asked in Have a question?

Insert PDF

Is it possible to insert a PDF into click learn recording or as a clickable recording/item.

hayley.williamsExplorer

asked in Have a question?

Update Template with Last Produced Date

Our current template has the attached footer. We’d like to include the Last Produced Date. Can someone please point us to where we get the correct code to populate that will show the last produced date in the footer. We tried using ##clrevdate##, but that wasn’t it. Thanks

TroyVanceEnthusiast

asked in Have a question?

Republish changes in Attain

I have made changes to recordings and structure since initially publishing. I have gone through the publishing process again several times but it never updates the changes. What am I doing wrong?

lukaskEnthusiast

asked in Have a question?

NAV2017 - Include FastTab Name

Hey everyoneWhen expanding or collapsing a FastTab in Dynamics NAV 2017, ClickLearn does not capture the title of the FastTab. The produced instructions are: ‘Click the header Collapse’ or ‘Click the header Expand’. It would be nice to have a reference to the title of the FastTab. For example, when expanding the General FastTab, ClickLearn could produce the instruction ‘On the General FastTab click the header Expand’ or something similar. Does anyone know how to get a reference to the title of the FastTab?

timearthurExplorer

asked in Have a question?

Can I add more steps via FSM recordings, to a session that was developed earlier?

I have a clicklearn project and would like to extend it with additional steps obtained from it capturing my FSM workflow. I see in the project the ability to add a step but the only option is to add a content block style. That is, not able to have it simply continue the recording and screen grabs, from FSM. Can you help?

pennyelsonRising Star

asked in Have a question?

Import a word document

I have created a set of steps on Installing ClickLearn for our users. I have created this using screen shots and put them in a Word Doc. Is it possible to import that Word Doc into ClickLearn?Thanks Penny

asked in Have a question?

Can we use Assist offline?

Hello, I have a question about Assist. Can we use the feature when our ERP is on premise (offline)?If yes where can I find the documentation to know more about this specific need?Thank you very muchShahrzad

MonaHodgeExplorer

asked in Have a question?

Learning Management

Hi In ClickLearn does it have any learning management capability, i.e., put a list of end users and what they need to run in ClickLearn as part of their training?

trice602Rising Star

posted in Have a question?

NEED TO KEEP REPEATER - please vote!

All, My understanding is that “REPEATER” functionality will go away in the near future - please vote for this and help keep this great tool in service! In short, REPEATER allows advanced CL admins to create automated testing where you can refer to an excel spreadsheet to get values. This is more useful than CASES because you have the ability to randomly get variables in Excel (with formulas) which makes testing much more useful. Often times yu will get a list of items from Operations in an excel sheet and it is very easier to transform those values into a REPEATER template. With REPEATER, I can easily create 100 random requests/tasks based on formulas I write in excel. While CASES are very beneficial and they have unique features with the xml file, it doesn’t replace REPEATER. PLEASE VOTE to keep this.

jasminesaiExplorer

asked in Have a question?

Why does Click Learn Attain's published written material do not produce table of contents?

Hi Click Learn Community,Whenever I produce the written materials using Click Learn, the table of contents is not detected and does not show in the produced material. Please help. Error Message:

Brodie WoodExplorer

asked in Have a question?

Attain: Export Project

Hi all,Apologies if I’ve missed a topic on this already, in Attain, how can we export a full project and use the file to reimport to another version of Attain? kind regards,Brodie

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