I just created a project and attempted to import Clicklearn Classic recording and I have a message that the projecy is locked.
I am the Admin on the project, How do I unlock it and why did this happen?
Solved
Project is Locked
- Enthusiast
Best answer by Per
This issue happens very rarely, but can sometimes arise if connectivity problems cause the application and the ContentCloud to get out of sync. To prevent data loss, the ClickLearn back-end will lock the project. Currently it can only be unlocked by request to our support desk.
- Experienced Helper
Hi BillatREM,
We would like to have a little more information. Could I get you to report the problem to support? In the lower left part of Attain there is a ? and when you click on that you can choose the Report a problem.
- Enthusiast
Peter, Thanks for your reply to my question, I reported the problem as you advised.
- Super User
- Answer
This issue happens very rarely, but can sometimes arise if connectivity problems cause the application and the ContentCloud to get out of sync. To prevent data loss, the ClickLearn back-end will lock the project. Currently it can only be unlocked by request to our support desk.
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