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Replay not working properly when replaying English recordings in German

  • January 26, 2026
  • 1 reply
  • 6 views

When replaying recorded English content in German, the replay currently does not work reliably.
ClickLearn is often unable to recognize the fields that were clicked during the English recording.

In many cases, an error message such as “Cannot not find …” is displayed. In other cases, ClickLearn does find a field, but it is a completely different one than expected.

This suggests that the field translations or mappings between ClickLearn and the IFS system are inconsistent or missing.

Is this issue already known or could this please be investigated?
We are happy to schedule a session to go through this together if needed. Thank you.

 

Best answer by Morten

Hi ​@JEHPE,

 

Replay errors is related to data 99% of the time 😊

 

Go ahead and contact us at support@clicklearn.com and we can look at it together.

 

br, Morten

1 reply

Morten
Community Manager
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  • Community Manager
  • Answer
  • January 26, 2026

Hi ​@JEHPE,

 

Replay errors is related to data 99% of the time 😊

 

Go ahead and contact us at support@clicklearn.com and we can look at it together.

 

br, Morten