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Setting up Connectors

  • Oct 19, 2022 5:00 PM UTC
  • 3 replies
  • 180 views

Hi - I’m a ClickLearn newbie. We’re using IFS. When I set up a new project, and then start a new recording, I continue to receive the wash-over grey screen with red text warning me to stop… the connector is not working. I have IFS in the background, in Edge. (Note: We cannot install connector extensions in browsers due to corporate security policies but I mention in case that is part of my problem.) What do I need to do? Thanks in advance! 

Best answer by Morten

Hi @timearthur 

 

In order to record from webbased application you will need the chrome or edge extension.

if your organization completely disallows you to install it, perhaps they can set up a virtual machine or citrix desktop for you to use?

 

it is not possible to record aurena or ifs cloud without it, sorry.

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3 replies

  • Author
  • Explorer
  • Oct 19, 2022 5:04 PM UTC

Screenshot of the connector I am attempting to use.


Morten
Community Manager
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  • Community Manager
  • Answer
  • Oct 20, 2022 9:21 AM UTC

Hi @timearthur 

 

In order to record from webbased application you will need the chrome or edge extension.

if your organization completely disallows you to install it, perhaps they can set up a virtual machine or citrix desktop for you to use?

 

it is not possible to record aurena or ifs cloud without it, sorry.


  • Author
  • Explorer
  • Oct 20, 2022 11:12 AM UTC

Understood and thank you.