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Structure preview coming as blank

  • November 13, 2021
  • 1 reply
  • 44 views

The structure preview is coming as blank . but when i share the url and open in browser it works fine

the user guide while starting a recording is also coming as blank

the Recorded video is also coming as blank. but if i save an move it to a structure it comes and i can see it in browser 

Best answer by Morten

Hi @Vidya87 

 

May i have you contact us at support?

 

I expect this may be an issue with the IE security settings, but I would like for us to investigate this together.

Upon completion, I will share the result here in this thread for others to see.

1 reply

Morten
Community Manager
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  • Community Manager
  • Answer
  • November 16, 2021

Hi @Vidya87 

 

May i have you contact us at support?

 

I expect this may be an issue with the IE security settings, but I would like for us to investigate this together.

Upon completion, I will share the result here in this thread for others to see.