I completed a Try it yourself challenge via Click Learn Universe, but ending up deleting the recording that was on one of the files - (I thought I was deleting the project) - Recoding was called “Accounts Payable” and was withing Learning Portal Project. I was trying the Structure and segments exercise - anyway to restore this.
- Customer Support Lead
Hi
Unfortunately, there is no way to restore a deleted recording from the ClickLearn Universe environment once it has been removed.
However, you can simply cancel the hands-on challenge and restart it — this will reset the environment and give you a fresh setup to complete the exercise again.
Let us know if you have any other questions!
Best,
- Explorer
Hi
Thanks for reply - How do I restart the challenge - I've, closed and reponed the application, but its stuck on same Structure - i.e bits ive done is included - Ive ended process in Task manager also.
- Explorer
Today - I try to visit the Try it yourself Challenge, and blue circle is just spinning. I am to access other courses, and challenges .
- Customer Support Lead
Hi
I am sorry you are having issues getting into the Try it yourself challenge.
Could you please reach out to us to support@clicklearn and add screenshots and links so the team can investigate the cause of this issue.
BR,
- Customer Support Lead
- Answer
Hi
Our team has reset the challenge form the backend. It should be working for you now.
Please let us know if you are still facing any issues.
Best regards,
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