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Where is the resolution setting

  • June 5, 2020
  • 1 reply
  • 226 views

Does anyone know where I can adjust this property?

 

I am trying to record new steps and receiving this error:

 

 

Best answer by Tobias

Hi,

 

The message shown in your screenshot indicates that you trying to add steps to an existing  recording.

 

The existing recording has been done in a resolution 2256x1504. While your actuell screen resolution has been set to 1920x1080.

 

You nee to open your windows screen setting and adjust the resolution of you main screen to 2256x1504 for beeing able to add steps to the current recording.

 

 

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Tobias
Senior Support Consultant
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  • Senior Support Consultant
  • June 8, 2020

Hi,

 

The message shown in your screenshot indicates that you trying to add steps to an existing  recording.

 

The existing recording has been done in a resolution 2256x1504. While your actuell screen resolution has been set to 1920x1080.

 

You nee to open your windows screen setting and adjust the resolution of you main screen to 2256x1504 for beeing able to add steps to the current recording.