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Why does Click Learn not record my clicks?

  • Aug 19, 2021 8:12 AM UTC
  • 3 replies
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I have been recording some processes and have waited for the green box to appear before I click the links in the process I am doing and once recording is done, Click learn only recorded around 3 of the actions over 10 actions.I am working on IFS Aurena. I have installed the google chrome plug in.

Best answer by Morten

hi @jasminesai 

Sorry to hear of your issues :/

Are you using a trackpad, the built-in mouse in your laptop? This input device is not considered a raw input due to the way Microsoft handles the driver portion.Clicklearn is set to record raw input by default, while this can be changed - it is NOT recommended.

 

Please try using an external USB mouse instead, and let me know if that does not resolve your issue .)

 

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3 replies

Morten
Community Manager
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  • Aug 19, 2021 10:59 AM UTC

hi @jasminesai 

Sorry to hear of your issues :/

Are you using a trackpad, the built-in mouse in your laptop? This input device is not considered a raw input due to the way Microsoft handles the driver portion.Clicklearn is set to record raw input by default, while this can be changed - it is NOT recommended.

 

Please try using an external USB mouse instead, and let me know if that does not resolve your issue .)

 


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  • Aug 20, 2021 9:28 AM UTC

I was using a laptop track pad. Now I am using a mouse, it is fixed now. Thanks!


Morten
Community Manager
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  • Aug 20, 2021 10:47 AM UTC

great to hear :)