We understand that there's no such thing as “business as usual” when it comes to organizations. From driving purchasing decisions to meeting deadlines to allocating resources and aligning internal processes, every enterprise is completely unique. ClickLearn partners with every organization we serve to develop and execute an implementation plan specifically tailored to fit specific business needs while maintaining the integrity of our proven implementation model. That's why we've developed an implementation model centered on customer success. Our tested implementation methodology assesses your organization's unique needs while leveraging our track record of success and experience gained over hundreds of implementations across a wide variety of industries.
Dedicated CSM
From your very first interaction with our product, one of our Customer Success Managers will be following your every step of the way, helping and sharing best practice input and relevant experience from our past customer implementations. Our experienced CSM team all have backgrounds in training and tech, and have themselves previously in their careers met many of the same challenges that drive customers towards user adoption platforms.
Online project overview and collaboration
While some customers work in intense projects with very short deadlines, for others ClickLearn implementation comes at a later stage. As part of the implementation support your CSM can design and share a custom implementation plan in our online PM platform “Asana”, invite relevant project team members, which can then assign tasks with deadlines, and interact directly with their CSM from within the platform, providing everyone with a clear overview of implementation status and progress.