Troubleshooting and Escalating with Connectors
Speakers: Morten Neubert and Plamena Kowal
Session Moderator: Morten Neubert
ERP systems evolve constantly, with updates coming once, twice, or even more times a year. These changes impact how data is captured, and recordings made on an older version may behave differently on the new one. In this session, we will walk through how ClickLearn connectors must be adjusted to each ERP version, what happens behind the scenes when fields are not captured correctly, and how our team manages escalations. You’ll learn how long adjustments typically take, when fixes are released independently or bundled into a system release, and why updates to connectors can only happen once the ERP release is live.
Key Takeaways:
- Why ERP updates affect connector performance
- How older vs. newer ERP versions impact recordings
- What happens behind the scenes when you escalate an issue
- How long fixes take and how they are released
- Why connector updates can only follow live ERP releases