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What's your ClickLearn use case?

Lucia
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  • Lucia Explorer
  • Product Owner, ClickLearn Universe
  • 12 replies

Tell the Community about what kind of projects you’re using ClickLearn with and find out what your peers from other companies do. If there is anything that you’re in particular proud of, please don’t be shy to share your achievements (# of users trained, speed of user adoption, time / money saved, deadlines met, etc.). Remember that sharing is the very essence of this Community and your use case can be an inspiration to many :slight_smile:

38 replies

trice602
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Userlevel 4
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We’re using CL classic for our IFS implementation.  CL is amazing!  We are publishing to OneDrive and have seemed to figure out almost everything just using this community website, videos, and a handful of help tickets.  :grin:

Connect with me here: www.LinkedIn.com/in/ricethomas
Mark Suchman
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Userlevel 1

Currently, our CRM system is documented in Word and has been static for a few years now. I have no idea if the documents are being used. I refer users to them but don’t get any feedback, which probably means nobody is looking at them! We are migrating to the Unified Client Interface shortly so we will need to redo all the training docs. Welcome ClickLearn!

S
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Userlevel 1

For a project to upgrade our current IFS Apps9 to Apps10, we are using ClickLearn to document our work instructions and training materials. We are also using ClickLearn Record & Replay to test our specific scenarios and to determine significant differences between Apps9 and Apps10 so that we can determine what to focus our training on. Finally, we are planning to use Automated Process Testing (APT) to test multiple end-to-end scenarios spanning all modules and areas of IFS that are being used. We plan to build a repository of tests that can be automatically run to more efficiently regression test IFS updates and upgrades in future.

Would love to hear from any of the community about their experience in using ClickLearn for testing and more specifically APT.

 

J
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Userlevel 1

At PPC Partners, Inc we will be using ClickLearn to develop microlearning, instructor led virtual training and self-study materials for the implementation of an IFS ERP solution. We are just getting started, so the timing with the Community is just right to allow me to interact with other more experienced users.

A
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Userlevel 1

Open Door Technology Inc. has many Apps now for Microsoft Dynamics 365 Business Central. Currently my main focus is the testing and all documentation for the ODT Rentals 365 for NA.

With 2 releases every 6 months, containing new features and enhancements, the User Help I have created using Clicklearn has grown to over 1200 pages.

And right now I am working on updating the User Help for our latest ODT Rentals 365 release, published by MS on Tuesday.

We use the Clicklearn for all our 10 Apps for Business Central.

J
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Userlevel 1

Our company (Davey Tree Expert Company) has been using Clicklearn for the past year while migrating our CRM product from CRM 2011 to the new CRM365 platform.  Currently I will be working on utilizing Clicklearn to create additional documentation as we move to the new UUI that Microsoft is moving to.  

I attended the Clicklearn 2020 Virtual Conference today to get a better understanding of how our company will be able to utilize Clicklearn to the fullest extent of its capabilities.  

Thank you Clicklearn for putting on the Conference today and rest assured I will be contacting some of you for some assistance as our company moves forward with some of the features with the program. 

J
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Userlevel 2

We use ClickLearn for D365 and I am interested in learning how others use ClickLearn in their manufacturing databases - MFG Pro, QAD, etc.

H
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We’re using ClickLearn to create documentation/ videos for our users of Dynamics 365. I have yet to actually use ClickLearn myself, but I’m looking forward to it. 

D
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Userlevel 1

Ongoing IFS Apps 10 implementation and we are planning to use it for all types of user training in various areas of the company.

J
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Userlevel 1

As a CRM Business Analyst for Thermo Fisher Scientific, I will be converting old training material to ClickLearn.  In doing so, we will include the new features that we have developed.  I also plan in creating books to for the user community to educate on business process and practices.  My stretch goal is to use ClickLearn for test script automation.

E
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Userlevel 1

We have barely scratched the content surface for using ClickLearn at our organization. We are looking forward to creating content and  expanding the use of the product in 2020!

R
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Userlevel 1

We are an electricity G&T (generation and transmission) coop and our ClickLearn use-case will be to document business processes as they apply to IFS Apps 10. We also hope to utilize ClickLearn for many of our other software assets in order to refine how we onboard, train and promote staff within all facets of our operations.  

J
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Userlevel 1

I have only used Clicklearn to produce and upload our recorded content to our SharePoint for our users to learn the processes.

In the future we will use Clicklearn to create how to instructions that can help our users with learning the systems/applications that we use.

dscheid
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Userlevel 1

As a Quality Leader for a manufacturing company with little documentation we were looking for a solution that would help us quickly develop professional looking documentation that we could use to support our processes.  ClickLearn has proven to be that solution.  We are using it to document processes and then use that documentation in support of our QMS and for onboarding and other training.

BewareHusco
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Userlevel 1

New installation of IFS Apps 10. We are using ClickLearn for user training in all areas. We are also going to use ClickLearn to capture the third party add on software that will be used with IFS Apps 10.

 

Longer term our HR dept will be evaluating ClickLearn as part of comprehensive global knowledge capture/transfer tool.

N
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Userlevel 1

Restek used ClickLearn through the implementation of IFS Apps 9. This product allowed our team to document their processes quickly and professionally. After the documentation was created, we were able to handle the training material over to the end-users to have a professionally looking user guide that took our users from A-Z. In the future we look forward to growing with IFS and ClickLearn, the tool is a great addition to our company’s applications. 

C
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Userlevel 1

We use clicklearn to create and produce training material for our new Learning platform :-)

J
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Userlevel 1

We used ClickLearn to document all of our IFS processes. My area of responsibility was mostly Manufacturing. We trained 100+ employees in 8 manufacturing lines over the course of 6 weeks. Users found it easy to learn from and continue to use it today, 1 year after launch.

T
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Userlevel 1

We will soon use ClickLearn to create document with D365 Business Central.  For now I don’t have anything to share yet

P
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Userlevel 1

I am working with Microsoft Dynamics Business Central. We develop and test product dedicated to support building and construction business. The documentation is a part of my work and to support the process of its creation we would like to utilize ClickLearn as much as possible to save the time and equip our stakeholders and customers with user friendly documentation to let them learn easily and fast our product.

I can see more possibilities to utilize the ClickLearn depending on the business needs.

B
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Userlevel 1

We use ClickLearn to document all of our business processes with IFS Apps 9. We have complex order entry and shipment requirements that ClickLearn was able to present in a very user friendly manner. We have the links directly integrated in the IFS menu 

W
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Userlevel 2

We are documenting all of our business processes within our IFS APPS 10 environment covering everything from Setting up employee records to processing Shipments and Invoicing.

The key for us with ease of access has been dropping the portal links into shortcuts within IFS so that all material can be accessed within the IFS Application itself.

M
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Userlevel 1

We are using ClickLearn tool for us to manage work instructions that will be used for onboarding. Moving forward with the help of ClickLearn learning the process will be easier and effective.

As of now we are utilizing ClickLearn in creating work instructions and the possibility of using it as an automation tool in the future.

Anja Schmid
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Userlevel 4
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With ClickLearn we create our training materials for the roll-out to Microsoft Dynamics 365 inside Georg Fischer Piping Systems. Besides the training material for the live trainings our users have a full library with the knowledge of the training to reread and even more insights. Also for new employees it shall be the area where they find all the necessary information for CRM.

Currently, we are updating the content to the Microsoft Wave 1 release and doing 7 translations of all the content. This needs already a lot of time, but I do not want to think about how much time it would cost me without ClickLearn :) 

Knowledge shared is knowledge multiplied
D
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Userlevel 1

We want to use clicklearn internally for documentation of our ISV solution. Next to that, we hope that customers start using clicklearn for documentating their e-Con models.

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