Replay like a pro with best practices in ClickLearn Attain
Creating training content isn't just about recording steps; it's about ensuring they make sense weeks or months later. That's where Replay in ClickLearn Attain makes the difference.
Replay doesn't just show your clicks, it walks through each recorded step interactively, helping you perfect your content before sharing it. It's essential for onboarding, multilingual delivery, and adapting to system changes.
Consider a real-world example from an international logistics firm. When their invoice approval process changed, they didn't need to re-record all 15 related guides. Instead, using Replay, they updated just three steps and revalidated the entire set in under an hour. That’s the kind of flexibility and efficiency Replay makes possible.
However, to get the most from Replay, it's important to understand why it sometimes fails. Replays can break when the application interface has changed, when the environment differs from the one used in the original recording, if incorrect changes were made, or when the necessary data isn't in the system. Anticipating and avoiding these issues is key.
To ensure reliable and effective Replay sessions, ensure the following steps:
- Start with clean recordings: Keep steps clear, simple, and well-structured.
- Control Replay from the sidebar: Add, skip, or update steps across applications.
- Avoid interference: Don't touch the keyboard or mouse during Replay sessions.
- Set breakpoints: Identify and fix failures before they cause confusion.
- Validate your data: Ensure fields and content match your original recording.
- Stay in sync with environments: Match system conditions for consistent results.
- Translate smart: Replay in the original language first, then apply translations.
In fast-moving environments, Replay keeps your training relevant without constant re-recording. It's not flashy, but it's incredibly effective. And that makes it a true hero in digital adoption.