Every day, your employees lose time they can't afford to lose. They pause mid-task, open a new tab, search a knowledge base, scroll through documentation, maybe message a colleague - and by the time they find the answer, their focus is gone and the moment has passed.
This is the hidden cost of traditional software training. You invest in onboarding, build out guides, record walkthroughs - and still, when someone gets stuck inside your ERP or CRM, help is somewhere else.
The tab-switching problem
The moment someone leaves the system to find help, you've already lost them. Not permanently - but in that moment, their context is broken. The task takes longer. The frustration builds. And over time, it adds up: employees spend an average of 1.8 hours every day just searching for information. That's one full working day, every week, per person.
The problem isn't that people don't want to learn. It's that help isn't where they are.
Guidance that lives in the flow of work
UXP/UAC - ClickLearn's User eXperience Panel - takes a different approach. Instead of pointing users somewhere else, it brings help inside the tool they're already working in. Step-by-step walkthroughs, role-based onboarding tours, and an AI-powered help chat surface automatically, on every page, at the exact moment of need. No tab-switching. No searching. No interrupting a colleague.
And because it's built on your existing ClickLearn content, there's nothing to rebuild. Everything you've already created works from day one.
Faster onboarding, fewer tickets
The impact is felt immediately in two places. New hires reach productivity faster when guidance is embedded in the workflow from their first login - organisations with strong onboarding processes improve new hire productivity by over 70%. And for established users, fewer questions go unanswered long enough to become support tickets.
When help is always one click away, the need to ask for it drops.
Knowledge that stays
There's a less visible problem that UXP/UAC also solves: institutional knowledge walking out the door. 42% of what people know about how to do their job is unique to them - it lives in their head, not in a system. When they leave, it goes with them.
UXP/UAC embeds that expertise directly into the workflow. Processes live in the panel, not in someone's memory. And when software changes, change notifications keep users informed automatically - so your guidance stays accurate without a full content refresh.
Seven steps. Five minutes. Live today.
Enabling UXP/UAC doesn't require a development team, a rebuild, or a long rollout plan. It takes seven steps and about five minutes. You start small, see the impact, and expand on your terms.
If your users deserve better than tab-switching to find help - and they do - this is where to start.
Ready to enable UXP/UAC?
https://community.clicklearn.com/p/uxpuacenablementcampaign
You can also watch this quick demo on how to enable UXP/UAC:
