Welcome

Meet fellow ClickLearn users, introduce yourself, and learn how you can use the Community to your benefit.

73 Topics

Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
posted in About this Community

Meet the Community | Introduce yourself

Dear Community, We are excited to be in the team that is empowered to build a ClickLearn community, together with all of you. This is a place for all ClickLearn users to connect with one another, learn and help each other make the most out of their ClickLearn projects. We'd love to get to know you better, so please use this thread to introduce yourself - tell us who you are, where you live, what you work with, what your hobbies and interests are, or how you use ClickLearn. And feel free to add any other interesting information or even a fun picture. This is the best way for all of us to get to know each other  About me: I am Lucia and I'm part of ClickLearn since January 2019. I was involved in our Sales and Marketing teams before, and right now I’m working in our Customer Care department where my main responsibility is to help make this Community successful. I’m an outdoor lover living in Copenhagen, Denmark, and among my favorite activities are mountain hikes (impossible in Denmark,

69
Morten
Community Manager
7 months ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

Get started on the Community and win the new iPhone 11!News

Today marks a very special day for ClickLearn and all our customers as we’re officially launching our very first online Customer Community - a place where all ClickLearn users can learn more about ClickLearn, engage with their peers from other companies, submit feature requests and follow the latest developments in the product.   To celebrate the launch, we’d like to invite all our customers to join the competition to win the new iPhone 11.   How do you sign up? Simply start engaging!  Create a profile (click Login and Create an Account) Introduce yourself in Introduce yourself and meet the Community Share your ClickLearn use case in Peer Exchange   Complete all three activities to participate. We’ll draw the winner on the 30th of April 2020. Follow our News and stay tuned!     Looking forward to meeting you on the Community! The Community Team

11051
A
Explorer
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

💡 Show & Inspire: Register for our first customer-run sessionNews

Have you ever wondered how other authors work with ClickLearn, how do they style their training materials, or how they go about organizing their learning portals? Then we have great news for you!  Next week we are hosting our first ‘Show & Inspire’ session where you can meet fellow ClickLearn authors, see the content they have created, or even showcase your own ClickLearn work if you’d like to help inspire others. The session will take place on the 18th of June at 15:30 CEST (9:30 EDT)  Would you like to join? Please indicate in the comments if you’d like to participate to receive the invitation ink.

91317
Michael Foster
Rising Star
3 years ago
Morten
Community Manager
MortenCommunity Manager
posted in News & Announcements

ClickLearn release version 11.0.0.73

ClickLearn release version 11.0.0.73 is out:   New voice available for languages Bulgarian, Vietnamese, Slovenian and Croatian. MSS Voices.   New neural voices available for languages English, Chinese, Portuguese, Italian and German. MSS new neutral voices. Example from English: MSS Neutral voicesPause problem in show me video resolved. You can again interact with the UI, use the mute button, full screen, pause, chapter navigation, and panning.   IFS Apps 7.5, 8, 9 and 10 APT replay issue with project structure items and global replay data has been solved. ClickLearn now captures the “Name” value (typically as %4) where applicable, this will allow for APT processes used on tree and subtree creation and navigation. Basically, you can create a tree element in one recording, this generates a unique name that you store in your global-, recording-, or case values to use in the following recording in that book to interact with the newly created tree element.

0
Morten
Community Manager
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

💡 Show & Inspire: How other authors utilize ClickLearn (recording)

Have you ever wondered how other authors work with ClickLearn, how they style their training materials, or how they go about organizing their learning portals? Yesterday we facilitated the community’s first author meeting, the ‘Show & Inspire’ session, where ClickLearn authors from all around the world met and showcased their ClickLearn work. Thank you to everyone who joined and contributed to the discussion with great questions and feedback - and a special thanks to @Jonathan Small, @kyliekiser, @llockard, @Dan Madden, @Michael Foster, and @Anja Schmid who walked us through their learning portals and didn’t hesitate to share helpful tips and tricks on how they make the most out of ClickLearn. We hope everybody learnt something new - we certainly did    Watch the recording here:  

8144
Leonie Hogh
Explorer
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

ClickLearn Attain: The biggest ClickLearn release ever launches in October!News

Let the countdown begin!  We’re excited to share that ClickLearn Attain, the long-awaited biggest ClickLearn release ever, will launch on 2 October.  We’ll be introducing the most notable features in Developer’s Diary so make sure to subscribe to the category and stay tuned!    

7820
Lucia
Rising Star
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

'Did you know?' - weekly ClickLearn tipsNews

Heads up! Our community page has just become one forum richer    The Did you know? forum is your go-to place if you’re looking for answers to common support questions or a dose of ClickLearn tips. These will be served weekly in small bites by our brilliant senior support consultant Tracy Baker. Sounds interesting? Check out the forum - @Tracy’s  first tips are already there!

7310
Lucia
Rising Star
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

Morten's Corner - ClickLearn features explainedTutorial

ClickLearn super user and Senior Support Consultant Morten Neubert has recently kicked off a new initiative “Morten’s Corner” - a series of short hands-on videos offering a deep dive on a diversity of ClickLearn features.  Curious? You can check them out here     

6480
Lucia
Rising Star
4 years ago
ClickLearnCSM
Community Manager
ClickLearnCSMCommunity Manager
published in News & Announcements

That's a wrap! Re-watch your favorite sessions from MasterClass 2022 📚News

 Dear Community,On the 15-16th of November, we hosted our customer conference ClickLearn MasterClass 2022, the largest virtual ClickLearn event to date, filled with expert sessions on topics such as:Advanced replaying: How to structure and prepare for Replay Multi-language deployments Online, offline, and in-app deployment scenarios Recording and replaying in non-supported applications Leveraging Automated Process Testing using ClickLearn Interactive Q&As with real-life challenges and best practicesIf you couldn’t join us live or if you’d like to re-watch any of the sessions, the recordings are now available and you can access them here: https://community.clicklearn.com/masterclass-2022-107  NB: To access the content, you need to be logged in on ClickLearn Community. If you don’t have an account yet, you can sign up for free 😊

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ClickLearnCSM
Community Manager
1 year ago
ClickLearnCSM
Community Manager
ClickLearnCSMCommunity Manager
published in News & Announcements

That's a wrap! Replay of ClickLearn Masterclass 2023 is ready 🚀

Dear Community,On May 16th, we hosted our all-new Masterclass, the largest annual ClickLearn user conference.Our product experts unveiled the newest features, demoed best practices, and covered topics such as:The new side-bar feature The new versioning feature Deployment Localization Automated Process Testing Workshop: Migrating from ClickLearn Classic to AttainIf you couldn’t join us live or if you’d like to re-watch any of the sessions, the recordings are now available and you can access them here: https://community.clicklearn.com/masterclass-2023-108.NB: To access the content, you need to be logged in on ClickLearn Community. If you don’t have an account yet, you can sign up for free 🙂

5950
ClickLearnCSM
Community Manager
10 months ago
Morten
Community Manager
MortenCommunity Manager
posted in News & Announcements

ClickLearn release version 11.0.0.75

Google Chrome extensions has been updated.   Connector for Microsoft Customer Engagement has been updated due to changes in the UCI interface which will fix replay problem on lists. Due to change in tables GUIDs in the way Microsoft handles this in CRM   Support for Business Central Embed Apps added within a help project. Instead of just entering an Environment name you may additionally enter the URL. https://[application name].api.bc.dynamics.com. The two values must be separated by the pipe character, e.g. Environment|Url.   Problem with Word and PDF production in NAV Help projects has been solved. Both formats now available and working in help projects deployed to a NAV help server   IFS connectors for Apps 8, 9 and 10 has been updated to support dropdown list in grid cells correctly. Dropdown lists for certain items exceeding a limit threshold has been resolved. ClickLearn extensions for Microsoft Edge browser now available on AppSource. No need to go to the Chrome

0
Morten
Community Manager
3 years ago
Morten
Community Manager
MortenCommunity Manager
posted in News & Announcements

ClickLearn release Attain Studio version 12.0.0.44!

"ClickLearn announces the release of Attain Studio version 12.0.0.44!” Users with earlier versions of Studio Attain will automatically get the new release when they start the application. You can tell which version you are running by following this instruction:Check for Attain update and version All new releases of ClickLearn may contain bug fixes and other improvements, and new features. To learn more about this release, please refer to the release notes available here.     

0
Morten
Community Manager
3 years ago
Per
Super User
PerSuper User
published in News & Announcements

ClickLearn announces updated 2021 roadmap for Attain!News

The global COVID pandemic has already caused some disruption in our Attain release, and 2021 has also proven a challenge in that regard. During quality assurance testing this month several serious issues have been discovered in the March release. Delivering a quality product is absolutely paramount to us. We have therefore decided to postpone the March release and the upcoming roadmap until we are completely stable on the technology. We fully understand this will impact our customers and our development and quality assurance teams are working around the clock to stabilize and deliver the quality that you should expect from a ClickLearn product. The updated roadmap for 2021 is set as follows: May 2021 release - Friday May 7thAutomated Process Testing SCORM SharePoint And much more.. July 2021 release - Monday July 5thUpgrade InsideHelp for Dynamics Local storage option And much more..After the July release, Attain will be feature-complete and we can finally begin to help customers trans

3960
Per
Super User
3 years ago
Morten
Community Manager
MortenCommunity Manager
posted in News & Announcements

ClickLearn release version 11.0.0.74

Beta release of new IFS FSM Web connector. For now this requires you to install our Google Chrome extension in developer mode. Download it from here:https://apps.clicklearn.com/clGCconnector.zipSolved problem with ENTER key in produced portal search field. Hitting Enter in the search field will no longer clear the live searches done on a shelf / portal. Video control bar may now be moved below the actual video using the video argument controls=4 instead of controls=1. The video controls are added to the string in the recording template: Process Instriction / ASIDEOBJECT_JSV An extra tip: controls=2 will auto-hide the playercontrols, when unhidden they will overlay the screen just like controls=1 does. video controls for show me video (test me is JSV2 and tryme is JSV3)Problem with ClickLearn Assist ClickOnce in connection with Chrome recordings has been solved. Specifically this issue solved a licensing problem for the Windows Based assist that was unable to execute Chrome / Edge b

0
Morten
Community Manager
3 years ago
Per
Super User
PerSuper User
published in News & Announcements

ClickLearn Attain: Feature-complete by March 1st, 2021News

Hello all,Here is an important update on the development progress of ClickLearn Attain. As everyone else, we have had our battles with the global COVID-19 pandemic, and everything which has come along with it. It has unfortunately had a bigger impact on our productivity than we expected, and we have had to realign our expectations for finalizing ClickLearn Attain. The solution will remain under development and reach feature-complete status by March 1st, 2021. You can follow the development of Attain in our "developer diary" topic, where we provide insights into the new features under way. 

2390
Per
Super User
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in About this Community

What can you find in the "Have a question?" categoryTutorial

Have you run into any issue while using ClickLearn that you cannot resolve on your own? Or do you have any questions about why and how to use certain features of ClickLearn? Then you’re in the right place - so don’t be shy to ask  Also, keep an eye on questions submitted by others and help them if you can. Odds are they’ve found themselves in the exact same situation as you had experienced before.   A few important tips before you submit a question   Search first: Chances are that your question has been asked before, or that you might find a good article about it in our knowledge base. If you’d like to post a discussion prompt or a question with many possible answers, post it to “Peer Exchange” category instead. If it is likely to be a feature request, then you probably should submit it as an idea in our "Ideas & Feature requests" category. Create a really good title. When people read the title, they should be able to get enough information to understand if they want to click into

2320
Lucia
Rising Star
4 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

Get Smarter 2020: It's a wrap!News

A big THANK YOU to everyone who participated in our first virtual customer conference Get Smarter 2020 yesterday. We had more than 600 attendees joining us from over 40 countries which we see as nothing less than a great success  We really hope you had a good experience, got all your questions answered, and that you came out equipped with new ideas and knowledge which will help you in your ClickLearn projects.  And in case you did leave the conference with questions unanswered, don’t worry, we will continue answering and discussing all questions from conference here on the Community. You can subscribe to the “Getting Smarter 2020” category and you’ll be notified whenever a new content  from the conference is published. All you need to do is register on the community, go to Get Smarter 2020 and click the subscribe button.  And last but not least, as promised, we’d like to announce the lucky winner of a new iPhone 11. A big CONGRATULATIONS goes to William Carlyle @WCarlyle , our dear Cli

2212
Per
Super User
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in About this Community

Code of ConductCode of Conduct

We are excited to have you join our Community. But before you start engaging, please make sure to familiarize yourself with the below guidelines - our Code of Conduct for posting on the community (the guidelines are also included in our Terms and Conditions which can be found here). Please read through them to familiarize yourself with what’s expected of everyone posting on the community. Only if we all follow the rules and spirit of the site, we can make the community stronger!  Also note that ClickLearn employees are here to answer questions and moderate the community - we read everything, but just in case we miss something, or if you see any posts that need attention please use the flag at the top of the topic to notify us.   General guidelines: We are here to help. If you are new to the Community and are unsure about anything, just ask! The ClickLearn moderators and other users are happy to help. Search before posting. The answer may already be there. Share what you know. It may he

1690
Lucia
Rising Star
4 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
posted in About this Community

Community Feedback

Do you have any feedback or recommendations on how we can make this Community better?  There’s definitely a lot of room for improvement, so please let us know if anything comes to your mind - all your ideas are much appreciated 

1
kyliekiser
Rising Star
4 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
posted in News & Announcements

ClickLearn release version 11.0.0.72

ClickLearn release version 11.0.0.72 is out: Audio problem on multiple devices has been solved. Re-produce required. Improved support for Microsoft Teams. Fixed connector for new version of Microsoft Edge. Fixed white space on dialog and assist positioning on wide fields in the web assistant. Fixed inline web assist for use on teams.microsoft.com. Problem with production of video when using the video assist image has been resolved. NAV Help production with zero size word document and missing PDF button has been solved.

4
Morten
Community Manager
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in About this Community

What can you find in the "Peer Exchange" categoryTutorial

Have you ever wondered how your fellow authors at other companies work with ClickLearn? Are you curious to hear what approach they use when managing specific parts of their projects? Or perhaps you’ve found yourself in a challenging situation and you’re in search for an expert advice - or just any humble opinion from your peers?    If you can identify, then this category is the right place for you    A few important tips before you start a conversation   Search first: Chances are that the topic which you’d like to discuss has already been started! If you’d like to ask a question where you expect a single best answer, post it to “Have a question?” category instead. If it is likely to be a feature request, then you probably should submit it as an idea in our "Ideas & Feature requests" category. Create a really good title. When people read the title, they should be able to get enough information to understand if they want to click into the topic to read more or not. Write a clear and

910
Lucia
Rising Star
4 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

ClickLearn CEO invites customers to the first Virtual ConferenceNews

Why now is the right time to get together.. ClickLearn CEO Joachim Schiermacher   “Let’s create a fantastic virtual conference for our customers”, was how a discussion between me and Customer Care Director Per Ferdinandsen started two years ago. On April 30th we get to set that ship to sea with our customers. At ClickLearn we innovate how business applications training is consumed, created and maintained. We do that by delivering world class experiences to our authors and content consumers around the world. With over 5,800 authors, using the ClickLearn technology, we have a large community, that we are looking forward to bringing together on this special day to share and discuss training with ClickLearn. I am extremely proud of the exciting content, that we have made available to all of our customers on this day. We have created short sessions for you, so you can come and go as your schedule allows you to. I am also excited that we are bringing in the entire ClickLearn team to deliver

850
Lucia
Rising Star
4 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in About this Community

How to follow and unfollow topics and forumsTutorial

Would you like to change what you get email notifications about? There are several ways to do that. To stop getting notifications from posts you're following, or to stop automatically following a topic when you reply to it, you can adjust your preferences on your settings page.    To find your settings page Click your image in the top right of the community Select "Settings" Click the "Settings" tab   You can also follow and unfollow individual forums and topics. If you are following a forum you will get a notification every time a new topic gets posted there. If you are following a topic you will get a notification every time a new reply is posted in the thread. To follow or unfollow a forum Go to the forum you want to follow or unfollow Click the button in the top right, just under the banner image. It will say "Subscribe" if you aren't following the forum and "Unsubscribe" if you are already following it. To follow or unfollow a topic Go to the topic you want to follow or unfollo

840
Lucia
Rising Star
3 years ago
Lucia
Rising Star
LuciaProduct Owner, ClickLearn Universe
published in News & Announcements

ClickLearn launches its first Customer CommunityNews

The long-awaited ClickLearn Customer Community has been launched!    The Community is a place where all ClickLearn users can learn more about ClickLearn, engage with their peers from other companies, submit feature requests and follow the latest developments in the product.   The platform will be regularly populated with educational content, and customers will be able to find relevant information about the ClickLearn application, including guides, tutorials, FAQs, and best practices, but also find tips and tricks on how they could structure and manage different aspects of their projects to bring them to an successful end.   The Community is now also becoming ClickLearn’ s primary support channel and serve users as a platform where they can ask questions and search for answers. Users will be encouraged to help each other answer questions, however, the ClickLearn Support team will also actively monitor and participate on the Community to ensure that no question is overlooked, and that al

690
Lucia
Rising Star
4 years ago
Morten
Community Manager
MortenCommunity Manager
posted in News & Announcements

ClickLearn release Attain Studio version 12.0.0.41!

"ClickLearn announces the release of Attain Studio version 12.0.0.41! Users with earlier versions of Studio Attain will automatically get the new release when they start the application. You can tell which version you are running by following this instruction:Check for Attain update and version All new releases of ClickLearn may contain bug fixes and other improvements, and new features. To learn more about this release, please refer to the release notes available here.     

0
Morten
Community Manager
3 years ago

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