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Food & Beverage · Portland, OR · Dynamics 365 Mobile  When the people who need help are out on delivery routes and in depots, a training room doesn’t help much. Answers have to be on the device they’re already holding. Franz Bakery, family-owned since 1906, needed to train its Route Service Representatives and depot teams on Dynamics 365 Mobile workflows on handheld scan guns. Before ClickLearn, questions went to support or supervisors. Each depot relied on whoever happened to know the process, and new hires waited for the next scheduled session.Then Franz Bakery brought in ClickLearn.Training created once, used everywhere. The team recorded each Dynamics 365 Mobile workflow once and turned it into step-by-step guides, documents and video that reached every scan gun. One place everyone could check. The ClickLearn portal became where people went for the current, correct version of each process. Help when it was needed. Route Service Representatives and depot teams could find the nex

Railroad Crossings · CDL Electric LLC · Field Maintainers  Moving off paper is a big step. CDL Electric LLC had to train its field maintainers on their first web app, without adding trainers. The rollout covered 125 maintainers supporting 3,500 railroad crossings. FRA approval required a manual and a training plan. New maintainers were starting nearly every week.The answer wasn’t more trainers. It was ClickLearn.Built for FRA approval. A manual and training plan were required, and CDL Electric LLC exported its ClickLearn portal straight in. One link, not daily classes. Each rollout group got one kickoff call and a link to video and step-by-step tutorials. Ready for every new hire. New maintainers start nearly every week, and each one gets the same guidance from day one.“ClickLearn enabled us to do this on a much faster and affordable scale than we would have been able to do it otherwise.” - Rick Clutter, Vice President of IT, CDL Electric LLC The results:125 maintainers trained 100% ad