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Business Central and Green Box not in the right place

  • October 20, 2022
  • 1 reply
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When using Business Central in Chrome, with Click Learn, the green box appears above the spot where the click should take place. If we put the mouse over items in the quick links(Top of teh screen), the green box appears 2 inches too high. If we put the mouse on the cue cards, the green box appears too high over the cue card. 

strange item - If I have teams sitting over Chrome’s screen(stacked on top of), then the box correctly tracks to the right location. 

Strange Item - Other applications have the green box show up correctly. 

Installed - Chrome connector and Chrome Assist are installed.

Best answer by Morten

Hi @Shlandy 

 

It can either be a scaling issue, or it can just be Chrome acting up.

 

Please check that your scaling is set to 100% on all connected monitors, if you do change the scaling - you need to restart your pc.

 

In case of Chrome acting up,  try Microsoft Edge - you can find the extension here:

https://microsoftedge.microsoft.com/addons/detail/clicklearn-connector/glfnkokmpphdldkdlbhmlnekdlgiomfd

    1 reply

    Morten
    Community Manager
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    • MortenCommunity Manager
    • Community Manager
    • Answer
    • October 21, 2022

    Hi @Shlandy 

     

    It can either be a scaling issue, or it can just be Chrome acting up.

     

    Please check that your scaling is set to 100% on all connected monitors, if you do change the scaling - you need to restart your pc.

     

    In case of Chrome acting up,  try Microsoft Edge - you can find the extension here:

    https://microsoftedge.microsoft.com/addons/detail/clicklearn-connector/glfnkokmpphdldkdlbhmlnekdlgiomfd

    Visit Morten's Corner: https://community.clicklearn.com/news-announcements-60/morten-s-corner-clicklearn-features-explained-55
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