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We are building a chat bot to to serve as a ‘frequently asked questions’ chatbot for our Document Management System. A lot of knowledge comes from the exported ClickLearn portal pdf. This does the job but it’s not very scalable, every time we make a change to ClickLearn, we need to re-export the portal and upload it to the knowledge source. It’s also missing a direct link to the ClickLearn page.

 

I can think of two ways of improving this.

 

ClickLearn API 

 

Is there a ClickLearn API that I can connect to my chat bot that is able to search through my portal, retrieve answers, and contain a link back to the portal? Potentially leveraging MCP (Model Context Protocol) allowing it to connect to different LLMs, including ChatGPT, Claude or Copilot.

 

I appreciate that may not be on the short-term roadmap (I think it should be!). So the next best option I can think of is:

 

Include URL in published PDF

 

How do I include the URL or UUID of each module in the published ‘Download Full Portal’ pdf? That way I can construct and provide a link in my chat bot.

 

Is this something you guys are working / thinking about? Keen to hear how other people are integrating ClickLearn into their AI solutions

Hi ​@lukask 

 

ClickLearn API access is not something we have right now, sorry.

 

We do offer our own Azure GPT enabled chatbot through UXP, running on the latest models, when using ours, then the analysis of both internal and external assets happens at the publishing stage.

 

If you wish to extract PDFs for use with your own chatbot, then i might suggest that you do a local production of PDFs only, then have a script that copies all the PDFs to a location where your bot can analyse them from.

 

In this video, from 16:00,  you see me do the same for mp4 videos, you could use that practice for any format.

 

 

 

Hi Lukask,

 

Thanks for your request. It is actually so much on our roadmap, that it is already available for our own chat functionality running in Azure AI within the UXP/UAC. You could probably read into that, that we are proprietary and protecting our investment in our own tooling, but we are really not. ClickLearn processes should be available for all tools implementors and it is super powerful to your general Enterprise AI.

I’d like to see, if we can solve your problem with you. I have send you a message here.

Please reach out to me and we will see how far we can get together. And hopefully help you and a lot other folks out there, that are eagerly progressing on creating AI-value around ClickLearn processes.

/ Joachim

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