Hello,
I reached out previously about not having any sound in our modules. I was told to contact support which I did. It has not been a week and the only response I got back was on Monday that “ we are working on it” with no details. I have since reached out twice more and have received no response. Is there an issue with ClickLearn customer support currently?
Best answer by Per
Hi
Thank you for posting your question. We don’t have an issue at the moment with our support desk. But we have had a team member with a family emergency meaning the team is running lower on resources than normal. And at the same time our ticket intake has increased slightly with +10% compared to last week. Despite performance numbers looking very much like last week, it has regretfully caused a delay in processing certain Classic tickets, yours included. We are planning to reach out later today to hopefully fix the problem for you.
Thank you for your patience, Matt.
Hi
Thank you for posting your question. We don’t have an issue at the moment with our support desk. But we have had a team member with a family emergency meaning the team is running lower on resources than normal. And at the same time our ticket intake has increased slightly with +10% compared to last week. Despite performance numbers looking very much like last week, it has regretfully caused a delay in processing certain Classic tickets, yours included. We are planning to reach out later today to hopefully fix the problem for you.
Thank you for your patience, Matt.
Already have an account? Login
NOTE: When creating a new account, please note you will by default receive e-mails regarding ClickLearn community activities. You can manage your email preferences under your personal Profile settings. ClickLearn collects personal data to enable your use and to develop and improve the community and to provide you the most useful service, as detailed in the Privacy Policy. We only accept personal accounts. Fake accounts (users engaging under fake names),or group accounts will not be accepted.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
