Hello,
I reached out previously about not having any sound in our modules. I was told to contact support which I did. It has not been a week and the only response I got back was on Monday that “ we are working on it” with no details. I have since reached out twice more and have received no response. Is there an issue with ClickLearn customer support currently?
Best answer by Per
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Hi
Thank you for posting your question. We don’t have an issue at the moment with our support desk. But we have had a team member with a family emergency meaning the team is running lower on resources than normal. And at the same time our ticket intake has increased slightly with +10% compared to last week. Despite performance numbers looking very much like last week, it has regretfully caused a delay in processing certain Classic tickets, yours included. We are planning to reach out later today to hopefully fix the problem for you.
Thank you for your patience, Matt.
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