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Replies posted by aminasul

3 Replies
A
Explorer
aminasulExplorer
asked in Have a question?
Recording loading slowly

The answer here for anyone who might experience the same issue is that when we exported our files from classic and imported them into attain, the external files (added screenshots etc.) did not get uploaded. This didn’t happen with every file, but it did happen to most files with a step that looked like this:I solved this by adding random images to the steps with a missing asset in the left column (it doesn’t say which steps that are missing assets so make sure you know which ones you need to fix because it reloads for another minute or two to load in all of the steps in the preview again after adding/changing a step) That way, it loads immediately as it should and you have a chance to upload to correct images in the right order. Not sure why it takes an eternity to load something that doesn’t exist, maybe it still searches for an asset regardless? PS.This was CL earlier today before crashing, are we sure that there is no issue with RAM? @Per  

794
Morten
Community Manager
A
Rising Star
AvaJimRising Star
asked in Have a question?
Can you replace a step Image?

I too think that there should be an easier way to edit “in the middle” as the replay function, just as you said, often causes an increase of effort instead. @AvaJim Is there any way we could get a feature that lets us edit after a recording is done? The replay function is great, but we shouldn’t have to follow it religiously as some of us would like to add images afterwards for the sake of context. For example, when recording a login that requires MFA on a different unit(phone etc.), it would be nice to take screenshots that could be edited into the recording. @Morten 

2217
Morten
Community Manager
A
Explorer
aminasulExplorer
asked in Have a question?
Recording loading slowly

It’s 150/150 so I don’t think that the internet connection is an issue. VPN shouldn’t be an issue either as I’m on site every day. To further describe this, it’s only about half of the recordings where this issue is present. Also, clicklearn sometimes eats about 1,7gb of ram when I only have 8 (7.3 gb available for use, up to 2.5gb when prioritizing the process when opening/creating a recording and replaying).

794
Morten
Community Manager

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