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  • 422 Topics
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422 Topics

beauj9
Rising Star
beauj9Rising Star
asked in Have a question?

Viewing and Exporting PowerPoint, HTML and PDF Produced Material

Hello ClickLearn Support;After I create a recording, make any changes in the Editor then Produce it.   Where can I view the PPTX, HTM and  PDF materials?   I know how to go into the Preview and see the documents from “Writer Role” and “Video Role” but where can I view the other document formats?  I can see nowhere where I can find these other formats.  Thanks, Jim BeaudoinAustal Ships, Perth Australia

1
Per
Super User
2 years ago
L
Explorer
Lorie LExplorer
asked in Have a question?

importing modules

I have imported some modules from CL Classic.When I try to structure them, my steps show as 0 steps.Very confusing since I can edit them and see my recordings and screen shots.Can you please tell me why this has happened?ThanksLorie

3
Morten
Community Manager
2 years ago
L
Explorer
Lorie LExplorer
asked in Have a question?

How to change the saved location in Attain

I imported my modules from CL Classic. I want to change the location they are saved from but cannot tell the path the same way you can in CL Classic.I cannot even tell where they are saved. Can you please tell me how to view the saved path and how to change it? Much appreciated!Lorie

1
Per
Super User
2 years ago
J
Enthusiast
Jane WatkinsEnthusiast
asked in Have a question?

Attain: Replay stopping due to error is steps

We are slowly moving over from Classic to Attain and when replaying I come across issues where I see a message to say a step has changed since it was recorded and replay cannot continue until the step is resolved.  When I check the recording, there is no issue and nothing has changed and I see a red warning triangle on the step > how can I tell what the issue is and why Attain cannot replay?

2
Morten
Community Manager
2 years ago
H
Enthusiast
HoiIndikWEnthusiast
asked in Have a question?

ClickLearn for IFS Advanced Planning Board

Hi,Is it possible to record ClickLearn sessions for IFS Advance Planning Board ?If yes, how to do that and what is the setup required? Some of the button clicks do not recognized as required. 

2
H
Enthusiast
2 years ago
T
Explorer
Tam FleetwoodExplorer
asked in Have a question?

Workflow of development - review, approval and upload to live environment

Hi there,I have a Review project in ClickLearn Attain in which I send out the training for review and approval before uploading to the live environment. I develop in the Main project folder and import the recordings in to the Review project. I do this so I know the main project file is the updated version, rather than developing in Review and uploading to Main. However each time I update and save over the recording in Review, I need to attach any images again - even though these images are in the Review folder, the association with replacing the updated recording has been lost.Is there are way to reference a recording in one project, and when updated, updates in a different project?Or is there a more efficient workflow when developing and sending out review recordings and then uploading to live environment?Many thanks,Tam

3
Morten
Community Manager
2 years ago
T
Explorer
Tam FleetwoodExplorer
asked in Have a question?

Analytics in Attain

Hi there,I am interested in the new analytics experience in ClickLearn Attain. I have seen posts on O-Data and the documentation ‘ClickLearn How To create and use tracking ID’ and wondering if there is any instructions on how to set this up in Attain?Thanks in advance.Tam

1
Morten
Community Manager
2 years ago
trice602
Rising Star
trice602Rising Star
asked in Have a question?

Sections vs Books

Quick question:  I want to confirm in Attain there are no longer “books” and have been replaced with the components “sections”?  This appears to be the case but doesn’t hurt to ask.  Thank you for you time!  

3
Peter Højlund Løvskov
Experienced Helper
2 years ago
K
Rising Star
KLACHAPELLERising Star
asked in Have a question?

Document List Empty

Hello, I just installed ClickLearn on a user PC. After adding our workspaces, his document list is still empty. Isn’t the document list supposed to fill up with the avialble files from the workspace once the workspace is loaded? What am I missing?

2
K
Rising Star
2 years ago
B
Enthusiast
BillatREMEnthusiast
asked in Have a question?

Project is Locked

I just created a project and attempted to import Clicklearn Classic recording and I have a message that the projecy  is locked.I am the Admin on the project, How do I unlock it and why did this happen?

3
Per
Super User
2 years ago
B
Explorer
Brodie WoodExplorer
asked in Have a question?

Attain: Export Project

Hi all,Apologies if I’ve missed a topic on this already, in Attain, how can we export a full project and use the file to reimport to another version of Attain? kind regards,Brodie

1
Morten
Community Manager
2 years ago
J
Enthusiast
jacob.smithEnthusiast
asked in Have a question?

Conditionally including steps in video?

I’m running into issues trying to conditionally include steps in my video. Here’s what I’m doing:Create a “Have a question?” step. Create a section or group of steps. Go into the Flow Editor and create a condition to include that section in the instruction process.The problem is the video still includes the steps in the section/group with the condition regardless of the answer that is submitted. The only fix I found was to add a condition to every step, which seems a bit inefficient. Am I missing something when setting this up, or is it potentially a bug? Thanks in advance for the answers :)

4
Morten
Community Manager
2 years ago
M
Enthusiast
matthias_backEnthusiast
asked in Have a question?

Can not connect to my D365 CE onpremise CRM instance

Hi,I try to evaluate Click2Learn Attain, but I’m not able to connect to our MS D365 CE onpremise instance! I can login with the same credentials in google chrome, but Click2Learn.InsideHelp says it is INVALID why?  

1
Morten
Community Manager
2 years ago
S
Enthusiast
smullenEnthusiast
asked in Have a question?

Revision Control when updating a ClickLearn Document

Is there a setting I can change to reflect a revision number anytime I make a change to a document? and some type of revision control where if needed, I could still see the previous revisions?

1
Morten
Community Manager
2 years ago
T
Enthusiast
TroyVanceEnthusiast
asked in Have a question?

Republish changes in Attain

I have made changes to recordings and structure since initially publishing.  I have gone through the publishing process again several times but it never updates the changes.  What am I doing wrong?

1
Morten
Community Manager
2 years ago
trice602
Rising Star
trice602Rising Star
asked in Have a question?

Using ClickLearn from iPads

Question: I am publishing my content to OneDrive.  I have a group of users that are on iPads and want to watch the videos and use the “shelf” on an iPad.  What options are available to make this happen.  Thank you for your time! Please note:  I will not be producing any content on an iPad, just watch videos and using the content published on the shelf.

4
trice602
Rising Star
2 years ago
A
Enthusiast
AJDentEnthusiast
asked in Have a question?

Attain: Spell Check in Edit

After the latest release (7th May) the spell check does not appear to be working and is marking all words as incorrect spellings. This happens when making changes to existing text and adding new text. Please can someone advise whether this is a know issue for if I need to report it as a new issue.

1
Morten
Community Manager
2 years ago
B
Explorer
BastiaanExplorer
asked in Have a question?

CLip

Hi all,  I've created a source file and now I want to use the clip version as an introduction clip when logging in. How can I do that? Can I pick a file from the folder? Which one? Tnx in advance!

3
Morten
Community Manager
2 years ago
trice602
Rising Star
trice602Rising Star
asked in Have a question?

Evaluation Screen: At the end of the Test Me process

All, Quick question:  where in the script can I add the TITLE VARIABLE to the evaluation screen?  The Test Me evaluation screen is awesome but needs a title.  It would be nice to tuck in the title variable and make this dynamic. Obviously this is a nice advanced feature for those of us in classic and not publishing to the CL cloud, we don’t have stats or scores (we’re publishing to OneDrive).  From here, it would be very nice for an end-user to screen clip the results.  Once I find the location in the script for this screen, I may turn it into a certificate of completion later. 

3
Morten
Community Manager
2 years ago
trice602
Rising Star
trice602Rising Star
asked in Have a question?

How to change number of attempts in TEST ME Mode from 4 to 2?

Good morning! In the TEST ME module, I want to change the number of wrong attempts a user makes from 4 to 2.  After poking around a little, I am unable to locate the variable field?  Can someone screenshot the place please?  Thank you for your time!

1
Morten
Community Manager
3 years ago
M
Enthusiast
marktippinsEnthusiast
asked in Have a question?

Correct Proxy Server Syntax?

Hello, What is the correct syntax for the proxy server setup for ClickLearn Studio? No matter what I try, I cannot get it to connect at allRegards Mark

1
Morten
Community Manager
3 years ago
trice602
Rising Star
trice602Rising Star
asked in Have a question?

How to move the Video title up a couple of rows?

Good evening!  I have been unable to locate in the html templates where I can move the title up one or two rows on the recording titles?  Does anyone know where to move this title?  The title bleeds over into our logo and I don’t want to rebuild the video intro images.  Thanks for your time!  

3
Morten
Community Manager
3 years ago
trice602
Rising Star
trice602Rising Star
posted in Have a question?

NEED TO KEEP REPEATER - please vote!

All, My understanding is that “REPEATER” functionality will go away in the near future - please vote for this and help keep this great tool in service! In short, REPEATER allows advanced CL admins to create automated testing where you can refer to an excel spreadsheet to get values.  This is more useful than CASES because you have the ability to randomly get variables in Excel (with formulas) which makes testing much more useful.  Often times yu will get a list of items from Operations in an excel sheet and it is very easier to transform those values into a REPEATER template. With REPEATER, I can easily create 100 random requests/tasks based on formulas I write in excel.  While CASES are very beneficial and they have unique features with the xml file, it doesn’t replace REPEATER.  PLEASE VOTE to keep this.  

2
trice602
Rising Star
2 years ago
M
Explorer
Matt HendersonExplorer
asked in Have a question?

Upload Chapter Image

How do we change the background image for the chapter? Currently it seems to be a solid color and one of my excluded slides. I’d like to add a default image for my company when changing chapters that is not currently in the interactive video at all

2
P
Enthusiast
2 years ago
M
Explorer
Matt HendersonExplorer
asked in Have a question?

How to use insert elements "Additional"

I would like to know more about the functionality of the “Additional” button on the edit page for a recording. I can’t find any documentation on this, the closet I have found is “Edit Work Instruction -  Insert Elements” in the help section. While in the developer role it seems as though we are able to write multiple choice questions. I can write a question and a single answer, but not multiple choices. How are we supposed to enter the Option Text and Option Tags to have multiple choices? 

4
Morten
Community Manager
2 years ago

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