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ClickLearnSupportCommunity Manager

published in Attain: FAQ

What version of ClickLearn Studio am I using?

You can tell which version of ClickLearn Studio you are using by comparing the appearance. ClickLearn Attain ClickLearn ClassicIf you are currently using ClickLearn Classic and would like to start using ClickLearn Attain, please contact your CSM for more information.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

How do I add an Author who has a different email domain?

Please contact your Customer Success Managerto whitelist the email domain.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

What is the Administrative portal and how do I access it?

Your ClickLearn Administrative portal allows you to manage various aspects such as published projects, file recovery, and ClickLearn Studio download releases. Additionally, with administrative rights, you can create, block, and delete users and projects.You can access the Administrative portal directly from your web browser by following the URL structure below and entering your organisation name where it says yourorganisation.AU: https://yourorganization.portal.au.clicklearn.comCA: https://yourorganization.portal.ca.clicklearn.comEU: https://yourorganization.portal.eu.clicklearn.comUS: https://yourorganization.portal.us.clicklearn.com You can also access the Administrative portal by clicking on your profile and then the Administrative portal.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

I want to add more Authors to my license than is currently allowed. What's the procedure?

If you require access for more authors than you currently have, please send an email to engage@clicklearn.com and we will respond to your request as soon as possible.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

Who is my Customer Success Manager (CSM) and how do I contact them?

Your Customer Success Manager and their contact details can be found on your license email. Just search for “Welcome to ClickLearn Attain” in your email client.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

Why does my project or recording have a padlock on it and how do I open it?

If multiple users are working on your project simultaneously or if your recording is not properly closed, they may become locked to prevent accidental modifications. To unlock your recording, please follow these instructions on the Administrator portal.

MelupEnthusiast

asked in Have a question?

Licence Error: LicenceV1Blocked

Hi CommunityI tried logging in and a system update was run. Then I received the below error message.Please advise what this means and how do I get this corrected?

ClickLearnSupportCommunity Manager

published in Attain: Publishing content

Setting Up the ClickLearn Assistant for Web Apps

This guide is for web apps only. To get started, first publish your content. In the final screen of the Publishing process, you will see two URLs. Copy the Assistconfig URL and paste it into a web browser. You will get prompted to log in. Enter your credentials and click Login. Head back to ClickLearn Studio and copy the URL of the published portalReturn to the Assistconfig webpage and paste the portal URL into the link area and click Go! You will automatically get a prompt asking if you want to add this to your system. Paste the URL of the webpage where the Assistant will be used. This completes the process. To test that the Assistant has been configured you will need to install the ClickLearn Chrome Assist Extension for Google Chrome or Microsoft Edge.Once installed, return to the website where you will be using the Assist. Click on the Assist Extension and paste the URL of your portal. Click Continue The Assist will now allow you to go through the steps documented in your recordi

PerSuper User

published in Attain: General info

Attain: Keyboard shortcutsTutorial

The following list contains all available keyboard shortcuts from inside ClickLearn Attain. General ShortcutsCtrl + X » » » » » » CutCtrl + C » » » » » » CopyCtrl + V » » » » » » PasteCtrl + Z » » » » » » UndoCtrl + Y » » » » » » RedoCtrl + F » » » » » » Global SearchCtrl + Shift + P Report a Problem Global SearchEsc » » » » » » » » » » Close Enter» » » » » » » » » OpenCtrl + /» » » Navigate Up/Down Project listCtrl + R » » » » » » Refresh Recording ListCtrl + R » » » » » » RefreshCtrl + X » » » » » » CutCtrl + C » » » » » » CopyCtrl + V » » » » » » PasteCtrl + A » » » » » » Select AllEnter» » » » » » » » » Edit RecordingDelete» » » » » » » » Delete RecordingCtrl + I » » » » » » Import RecordingF5 » » » » » » » » » » ReplayCtrl + D » » » » » » Download EditorAlt + F4 » » » » » » CloseCtrl + X » » » » » » CutCtrl + C » » » » » » CopyCtrl + V » » » » » » PasteCtrl + Z » » » » » » UndoCtrl + Y » » » » » » RedoCtrl + S » » » » » » SaveDelete» » » » » » » » Delete StructureCtrl + P » » »

pennyelsonRising Star

asked in Have a question?

Default screenshot setting

Hi is it possible to change the default setting for a screenshot from Click to Crop Area to Entire Screen.Thanks Penny

MortenCommunity Manager

published in Morten's Corner

Virtual Machines & Mac with Parallels Desktop

Want to learn how to use ClickLearn on a Virtual Machine such as Hyper-V, Citrix, or on a MAC? Or do you need to use the on-premise Assist or Studio? Check this video out! TIMESTAMPS00:00:24 Scope of today00:00:48 Hyper-V00:01:00 Hyper-V, How to Enable00:01:28 Hyper-V, How To Check if Virtualization is Enabled00:02:02 Hyper-V, Enable Virtualization on Intel Processors00:02:10 Hyper-V, Enable Virtualization on AMD Processors00:02:28 Hyper-V, Create a Virtual Machine00:02:50 Hyper-V, Starting a Virtual Machine00:03:16 Hyper-V, Advancentages, Purposes, and Reasons for Using ClickLearn on a Virtual Machine00:04:44 Hyper-V, Configuring the Virtual Machine00:05:47 Citrix00:06:25 Citrix, Compile and Download On-premise ClickLearn Studio MSI00:07:35 Citrix, Enable and Set Permissions For Programdata\ClickLearn00:09:17 Citrix, Configure ClickLearn Project for On-premise Assist MSI00:10:41 Citrix, Assist Configuration for MSI in Publishing Template (Author task)00:11:46 Citrix, Download CLAssis

MortenCommunity Manager

published in Morten's Corner

Video options

A dive into different video options and hidden gems00:14 Scope of today00:36 Template options & Autoplay10:12 html video and iframe embedding16:00 Mp4 Video

KayaEnthusiast

asked in Have a question?

Group as text formats steps inconsistently

When I group three steps and choose to keep them as text rather than bullets or numbers, it gets formatted oddly: The first two steps end up on the same line, separated by a dash that can’t be removed, while the third step gets its own line. I can’t remove the dash, and if I try to end the first step with a full stop, it’s automatically removed. This forces me to format my text around a dash that has no reason to be there.This doesn’t happen if I merge two or four steps, only when I merge three. Is there a way to get around this and get rid of the dash?I had to blur the text for privacy reasons, I hope this makes sense with annotation:

pennyelsonRising Star

asked in Have a question?

Red ? on Recording Names

We had an issue whereby all the recording that had previously been saved were now showing in red with a red question mark. What does this mean?Thanks Penny

ClickLearnCSMCommunity Manager

published in Feature spotlight

Feature spotlight: Numbering in recording template

If you want to use numbering in your recordings, to make your content more structured and easier to consume, here is a feature you will appreciate.You can now enable auto-numbering on steps using a setting in the publishing template in your project. There are two settings – “Steps” and “Steps – reset each section”. To enable either of them, go to the Project Settings, Publishing Template, Recording Entity and look for Numbering in the right-side menu, as shown below. The setting “Steps” will enable numbering on each step, consecutively through the entire recording. The setting “Steps – reset each section” will enable numbering on each step consecutively through each section. This feature update relates to version 12.1.0.32 and older, of ClickLearn Attain.

MortenCommunity Manager

published in News & Announcements

General Availability announcement for the User Experience Panel

Digital Adoption and Onboarding Re-Imagined Today, April 16, 2024 ClickLearn is introducing a new set of features:The User Experience Panel™️ is a new way of deploying content to all your corporate users. It is a new AI-driven side panel with quick access to on-screen digital adoption assistants, Corporate configured AI Chat sources and important user notifications all-in-one, designed to work on all your important Business Platforms.Alfred for Microsoft Teams is a new chatbot that is designed to work with your existing learning portal content, and delivers an AI-driven chat interface in every Teams Channel where your users are.Reliable, Responsible and Secure Corporate AI Content is now built-in to your ClickLearn Deployment workflow! You are able to control and design the perfect digital co-workers with knowledge that goes beyond sequential procedures and combines conceptual know-how with precise work instructions. Our new AI-driven learning engine is a paradigm shift for learning so

MortenCommunity Manager

published in Morten's Corner

From Zero To UXP

Come along at we deep-dive into a full User eXperience Panel implementation. There are an excessive amount of timestamps so that the video can be used as a reference lookup table, as well as a standalone video. TIMESTAMPS00:05:53 scope of today 00:07:07 Creating your first User eXperience Panel project 00:08:25 Concept of Partner Projects 00:09:35 What is User eXperience Panel? 00:10:48 Concept of Ai Tokens 00:11:45 Recommendation for your first User eXperience Panel project 00:12:42 Current Limitations for User eXperience Panel 00:13:26 Ai Capabilities Of The User eXperience Panel and Background Theory 00:15:26 Configuring User eXperience Panel For Your First Project / Convert An Existing Project Into a User eXperience Panel project 00:16:16 User eXperience Panel Template Settings 00:17:10 User eXperience Notifications Setup 00:22:50 User eXperience Configuration 00:25:05 User eXperience Configuration - Sources (see 00:46:38 too) 00:25:18 User eXperience Configuration - Sources, Exter

MortenCommunity Manager

published in Attain: General info

User Experience Panel - License & Token System ExplainedBlog

License TypesThe User eXperience Panel is available for the following license types: Subscription ModelsEnterpriseProfessionalEssentials (no AI Chat and no Company Asset integration) Ai TokensBoth Enterprise and Professional get 100 operating tokens per year as well as:Enterprise license has a 1000 user count and will be given 1 token per user per year (subscription period) for a total of 1100 yearly tokensProfessional license has 100 user count and will be given 1 token per user per year (subscription period) for a total of 200 yearly tokensYou are able to top off your tokens. The minimum purchase is 100 tokens at a time, the tokens you purchase will carry over into the next subscription period. Ai Token Calculation (example)So, lets say you are in December, and you have 50 tokens left and you buy another 100. During December, you spend only 60 tokens, then in January, you have 90 tokens - you will then get to keep those 90 tokens and add them to your subscription cycle additon, which

Valerie SohmExplorer

asked in Have a question?

Display Format

Hello!Are there any recommendations regarding the display format? Every time I use the replay function, the green rectangle does not appear in the same place as in the original recording, with the result that the replay doesn’t work. I assume that this issue may be related to the display format. Thanks for the answer in advance.Best regards, Valerie

pennyelsonRising Star

asked in Have a question?

Odata fields

I think this question has been asked before but I cannot find an answer. I would like to know how to find out which users have passed their Test Me evaluations. I have used Odata to populate an Excel spreadsheet and also have successfully uploaded the Odata into Power BI, but I cannot find what the fields represent, is there a list somewhere. I would also like to know how to check the user’s evaluation score. One of the users has told me (and screenshotted that they got 92% in their Detailed Evaluation) but I cannot find this information in the Odata or anywhere else. Please help - thanks Penny

pennyelsonRising Star

asked in Have a question?

Test Me video - click speed

Hello,please advise if it is possible to alter how long the user has to click on the correct option in the Test Me videos. Sometimes it can take a little while of searching to find the correct field.Also is it possible to pause the Test Me video if a user is interrupted by an urgent call when they are part of the way through the Test Me video.Many thanks Penny

StacygirlEnthusiast

posted in Have a question?

ClickLearn Trainer Opportunity

Hi everyone, I am looking for a Clicklearn trainer for a 12 month remote contract.I appreciate any help you can provide.

pennyelsonRising Star

asked in Have a question?

Show Me Video

We would like to share only the Show Me videos with some of our end-users. Is there a way to do this either with a direct link or by templating.Thanks Penny

Michael FosterRising Star

posted in Did you know?

Launch ShowMe with URL

Did you know that you can build and share a URL to automatically launch a user directly into a Showme video? Just add: &t=showme to the end of an existing recording URL ! Example: https://help.clicklearn.com/ClickLearn%20Learning%20Portal/ClickLearn%20Learning%20Portal.htm?b=Product%20Documentation&r=Introduction&t=showme If this doesn’t work in your environement and if you are comfortable working with your template, add the following to ASIDEOBJECT_JSV. Otherwise request from ClickLearn Support.

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