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Replies posted by Morten

458 Replies

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Philippe GrossEnthusiast

asked in Have a question?

Recordings No image present

Hi Philippe, there are 2 ways to work with multilanguage, you can either do a replay and localization to have a fully localized version of the recording, or you can change the ui language setting and localize it so taht you are still using the german screenshots and references, but having the explanations in english. if you would like assistance replaying it, i can recommend you contact support or your csm.

Eduard SammereierRising Star

asked in Have a question?

Link, placeholder for global parameter

Hi Eduard, i am not sure exactly what you need, can you email us at support or contact your CSM, please?

Eduard SammereierRising Star

asked in Have a question?

Link, placeholder for global parameter

Hi Eduard, If i understand your request right, then you can create multiple projects and then use the IFS roles to determine which links are available - ensuring that each relevant role has the project link / links they need.

Eduard SammereierRising Star

asked in Have a question?

Link, placeholder for global parameter

Hi Eduard, What you can do is that you can link to different published ClickLearn projects from the different IFS systems by using the lobby shortcuts, or by using links in the navigation pane (recommended, as it is then globally available). From within ClickLearn, you can also link to different IFS systems. Either from the structure using the hyperlink feature, or from inside a recording using the text block.

Tracey McNamaraEnthusiast

asked in Have a question?

Move recordings between projects

Hi Tracey, You can use the import feature for this, or you can download the recordings and manually drag and drop then into the new project. Then you can delete them from the old project if you please :)

pennyelsonRising Star

asked in Have a question?

Import a word document

Hi Penny, you do it the exact same way, almost! you upload the powerpoint as an asset, then you edit the recording in which you wanna include the powerpoint - and you link to it from a content block, like this: if this doesn’t solve your issue, go ahead and email support or your CSM, then we can look at it together :)

pennyelsonRising Star

asked in Have a question?

Import a word document

Hi Penny, sure, you can add it via the assets tab, and then add it directly to your structure :) dragging in the word doc from the assets

Anthony DeleExplorer

asked in Have a question?

Can ClickLearn record remote desktops?

Hi @Dan you need to make it available on the farm, a citrix admin needs to allow for the users to see that folder so you can apply the permission and the file can be executed (clGChost)

Anthony DeleExplorer

asked in Have a question?

Can ClickLearn record remote desktops?

Hi Dan, ClickLearn has to be installed and executed on the Citrix desktop itself. ClickLearn has to be installed and running on the same environment as you are trying to record.

Lorie LExplorer

asked in Have a question?

System Shortcuts

Hi Lorie, If you make a new project, then import your recording - and edit the template entry for a step that has a shortcut, then you can see which entry you need to revert. Here is where you click to access the right template entry: This takes you to your template editor, a modified template entry is identified as having a blue dot after it, you can always rightclick that and delete - this will restore the ClickLearn template default: Likely, what you are after is a similar looking entry, but with “after” in the name - or something similar to that.

MortenCommunity Manager

published in Morten's Corner

Versioning and Change Management Using Metadata

Hey Morten, Thanks for the quick reply - amazing! I have done as you suggested creating a new table with 2 columns and added the fields again and it works perfectly thanks!! great to see :) i am glad it works for you!

MortenCommunity Manager

published in Morten's Corner

Versioning and Change Management Using Metadata

Hi Rob, Glad to hear you found it useful :) Try making two columns in that table:| Revision: | clrevision || Revision Date: | clrevdate | you can always “cheat” by making some of the lines in the table invisible, so that it “looks” like its just a single cell if you want to. sorry for the primitive model :D if it isn't working, send me a mail on support and we can look at it on a remote session

pennyelsonRising Star

asked in Have a question?

Recording ClickLearn

Hi Penny, please send a mail to support or your CSM to book a session to look at this.

pennyelsonRising Star

asked in Have a question?

Recording ClickLearn

Hi Penny, while you can record attain by clicking CTRL+SHIFT+R anywhere in attain - I would still recommend you have your authors utilize our free training resources, which includes your training sessions hosted by your Customer Success Manager at ClickLearn, the ClickLearn Universe, and of course the ClickLearn Community. You can find further into here:

pennyelsonRising Star

asked in Have a question?

Powerpoint template

Hi Penny,Sure, you can do that - just download the default template and edit the placeholder slides that way :) I touch upon it here:

Cindy EstradaEnthusiast

asked in Peer exchange

Recording edits in Adobe Acrobat DC

Hi Morton, Thank you. anytime :)

Cindy EstradaEnthusiast

asked in Peer exchange

Recording edits in Adobe Acrobat DC

Hi Cindy, this video will describe how you can accomplish that :) basically you just need to overwrite the instruction text and adjust the hotspot for the unsupported areas.

Nathan DanielEnthusiast

asked in Have a question?

How can I batch edit all steps to show entire screen?

Hi Nathan, Sure, you can change the instruction screenshot crop in your publishing template to match the recorded resolution.

Valerie SohmExplorer

asked in Have a question?

Length of a recording

Thank you for your quick answer. you are welcome :) To sum it up, just think about their purpose or target audience :)

Valerie SohmExplorer

asked in Have a question?

Length of a recording

Hi Valerie, whichever makes sense for your process, and you feel is fair to have people watch. a lenghty process may add up to 40minutes of video for a single recording. but of course, if that is your process and it cannot be broken down, then it is what it is. in general, i’d recommend you keep your recordings at a max of 150 steps, but of course if you processes are longer then there may not be a way around that. Shorter processes are easier to follow, and easier to consume, and you will have an easier time when you start using replay or APT.

LuciaProduct Owner, ClickLearn Universe

posted in About this Community

Meet the Community | Introduce yourself

Hi ClickLearn community, I am Jun Shi Yaojun, from Jiangyin P.R.China. I joined Bekaert since 2003. Now I am a key user of CRM project. I like bicycle sport and ride my bike on the way to and from work every workday. 22 Km a day. We hope to make our own contribution to carbon reduction and environmental protection. Welcome, and nice to se you put such an effort into protecting the environment :)

Hans KolstadRising Star

asked in Have a question?

Does the ClickLearn Assist URL need to be updated every time new recordings has been published?

Hi Hans, it has to be done once for each language, with the correct language URL.

sathyanarayanan srinivasanExplorer

asked in Have a question?

Oracle Fusion Cloud related training videos

Hi, Do you mean if the software is supported by ClickLearn? I suggest you try recording it with ClickLearn and see how it goes :) if you like, we can look at it togehter - just send a mail to the support mailbox and we can set up a remote session.

Hans KolstadRising Star

asked in Have a question?

Does the ClickLearn Assist URL need to be updated every time new recordings has been published?

Hi Hans, when you configure the cllud configuration, you upload the entire assist repository as an xml file to the configurator, this has to be done every time you republish. So, basically just delete the existing confgurations and add the new ones for each language (if you are using multi languge).

Hans KolstadRising Star

asked in Have a question?

How to do multiple language Assist Configuration

Hi Hans,what happened when the user pasted the language specific link?

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