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ClickLearnSupportCommunity Manager

published in Attain: Publishing content

Setting Up the ClickLearn Assistant for Web Apps

This guide is for web apps only. To get started, first publish your content. In the final screen of the Publishing process, you will see two URLs. Copy the Assistconfig URL and paste it into a web browser. You will get prompted to log in. Enter your credentials and click Login. Head back to ClickLearn Studio and copy the URL of the published portalReturn to the Assistconfig webpage and paste the portal URL into the link area and click Go! You will automatically get a prompt asking if you want to add this to your system. Paste the URL of the webpage where the Assistant will be used. This completes the process. To test that the Assistant has been configured you will need to install the ClickLearn Chrome Assist Extension for Google Chrome or Microsoft Edge.Once installed, return to the website where you will be using the Assist. Click on the Assist Extension and paste the URL of your portal. Click Continue The Assist will now allow you to go through the steps documented in your recordi

ClickLearnSupportCommunity Manager

published in Learning Analytics

OData Data Guide

The following pdf provides an explanation of the headers that will appear after importing your OData feed.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

I accidentally deleted my files. How do I get them back?

You can recover deleted files using the Administrator portal. Please follow these instructions.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

How do I add my company logo to my content?

You can add your company logo to your content by modifying your project’s Publishing template.You can find tutorials covering how to do this here.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

What is my organisation name and where can I find it?

Your organisation name is required to log into ClickLearn Studio. As a general rule, it will not contain a space.You can find it in your license email similar to the one below. You can also find it in the URL of your organisation’s ClickLearn portal. Eg https://organisaitonname.portal.us.clicklearn.com/

ClickLearnSupportCommunity Manager

published in Attain: FAQ

When attempting to record, I encounter an error displayed in red text. What does it signify?

The message indicates that the necessary components for recording in your web browser have not been installed. Please refer to this guide for installation instructions.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

Can ClickLearn record remote desktop environments?

ClickLearn is capable of recording from a remote desktop, provided that it is installed within the same remote environment as the system you intend to capture.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

How do I add users who can create recordings?

These users are referred to as Authors. You can add new Author users either in your ClickLearn Administrative portal or in the Team section of ClickLearn Studio. Please follow this guide to add Authors from the Administrative portal.Please follow this guide to add Authors from ClickLearn Studio.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

How do I use ClickLearn Studio?

Please click here to access our training platform, ClickLearn Universe. Courses are divided into modules to ensure the most effective learning experience for mastering the use of ClickLearn Studio.

ClickLearnSupportCommunity Manager

published in Attain: FAQ

Where can I download ClickLearn?

You can download ClickLearn Attain from here.You can download ClickLearn Classic from here.

ClickLearnSupportCommunity Manager

published in Attain: General info

Attain: Download & install

With Attain, ClickLearn has simplified how to get you up and running by sending users (Admin and Authors only) an email with links for everything they need to get started.Once you have located the email, click the link next to Download & install ClickLearn to begin the download process.Next, open the installation file. It will connect to the internet for verification and bring up the installation screen. Click Install to complete the process. ClickLearn Attain will download the installation components from the internet. The benefit of this is that no matter when you run this installer, you will be downloading the latest version. And that is the installation process complete! Attain will automatically open displaying the new splash screen. If you do require an MSI installation package, please see this article: https://community.clicklearn.com/attain-general-info-86/attain-download-msi-installation-package-for-clicklearn-studio-474 Next article, we will look at installing the Click

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Turning On/Off Preview

ClickLearn Attain version 12.1.0.76 introduces the option of enabling and disabling the preview when editing recordings. The purpose of this feature is to save the author significant loading time as they do not need to wait for the preview to load before they start to edit. To turn your preview on or off, click the button highlighted below.Preview on/off button Preview on Preview off

ClickLearnSupportCommunity Manager

published in Attain: General info

Adding and Removing the ClickLearn Connector ExtensionTutorial

You need to install the ClickLearn Connector Extension into your browser if you are capturing instructions from a web app. Installing the ClickLearn Connector in Edge Method 1 Click on the ellipses/menu and select Extensions. Click manage extensions. Click Get extensions for Microsoft Edge. Search for ClickLearn Connector. Select Get for ClickLearn Connector. Click Add extension to complete the installation process. Method 2 It is also possible to go directly to the ClickLearn Extension installation page. To do so, click this link Click Get. Click Add extension to complete the installation. Installing the ClickLearn Connector in Chrome Method 1 To manually add the extension in Chrome, click the ellipses/menu, followed by More tools, and then Extensions. Click the Extension menu. Select Open Chrome Web Store. Search for ClickLearn Chrome Connector. Select ClickLearn Chrome Connector Click on Add to Chrome. Click Add extension to complete the process. Method 2 Alternatively, you

ClickLearnSupportCommunity Manager

published in Attain: Publishing content

Troubleshooting Published Content with the Analyzer

ClickLearn Attain comes with an analyzer function that speeds up the producing stage. It achieves this by only looking at and producing areas with changes to the project since its last production date.If your analyzer file becomes corrupted, it will not register all changes made. You can reset this so that it will look at the project in its entirety the next time it produces your project. To do so, follow these steps. Head to Settings, then Published content. Find the project that you need to troubleshoot. Click on the ellipsis for options and select Remove analyzer. You will get prompted to enter a reason. Enter the reason and click Remove. You can now click Close and return to the Publishing screen to re-publish your project.

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Using Metadata to Extend the Names of RecordingsTutorial

Recordings in ClickLearn Attain have names consisting of a maximum of 32 characters. Did you know that you can use metadata to give your recordings names of up to 72 characters? Enabling metadata First, we want to access the properties. ClickLearn has a number of these pre-constructed properties to make the task easier. Click on Settings, then Properties. Tick Description and then click the Get started button. Once the pre-constructed options appear, click Save changes. Applying Metadata Next, we want to go back to Structure.Select a recording. The area on the right will change and you can now select properties. Click Description. Next, enter your desired Alternative Title. Remember, it can be as long as 72 characters. You can also enter a description. Click save after each change. Click Save in the main Structure area. The window will now refresh to display the new titles. This completes the process. Click the Preview button to see how the changes will look inside your port

ClickLearnSupportCommunity Manager

published in Attain: General info

How to Troubleshoot "Close All Windows of Your Microsoft Edge Browser"Tutorial

By default, the latest update of Microsoft Edge runs background extensions and apps in the background of your system. Even if you close Microsoft Edge in the taskbar, there is a good chance that one of its processes is still running. This can cause problems during the installation and initial set up of ClickLearn Attain by producing the prompt that you need to close all windows of your Microsoft Edge. Users have found that after they close Microsoft Edge, and click OK the prompt does not go away. How to TroubleshootIf this message keeps appearing, the first thing you need to do is click Cancel, and close ClickLearn Attain. Open Edge, click on the ellipses/menu and select Settings.Next, click on System and performance. In System and performance, disable the options for “Startup boost” and “Continue running background extensions and apps when Microsoft Edge is closed” and close the tab.Start ClickLearn Attain again and continue the set-up process.After set up is complete, we recommend

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Manually Changing Recording Title to a Different LanguageTutorial

Metadata can allow you to enter custom translations for the title of your recordings. If you are unfamiliar with setting up metadata, please view this article. Head to your list of recordings and select the recording you want to use Click on the Description box, navigate to ALTERNATIVE TITLE and click the Edit button. Enter translated recording titles for each language and click Save.

ClickLearnSupportCommunity Manager

published in Attain: General info

Installing ClickLearn Extension and Native Messaging Host

Continuing from installing ClickLearn Attain, the final part of the installation process is installing the ClickLearn extension and Native Messaging Host. The ClickLearn Extension is an important component in recording any web app from your browser.A web app is an application that runs on a remote web server. It is usually accessed using a web browser. Examples include Microsoft Dynamics 365 BC, CRM and Finance & Operations, IFS Aurena, and SalesForce.For ClickLearn connectors to capture the information for ClickLearn recordings, you need to have the ClickLearn extension installed.The Native Messaging Host, in turn, allows the ClickLearn extension to communicate with the recorder process. Without these components installed, you will likely get an error similar to the one below. ClickLearn Attain makes the installation process simple by prompting you to install the extension in your web browser (Edge or Chrome) immediately after installing the application. In this demonstration,

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Recording BasicsTutorial

In this guide, we will demonstrate how to make a simple recording. This guide is intended for authors who are new to ClickLearn. Before we get started, please make sure that you are familiar with setting up your Windows environment for a recording. You can find a guide here.Also, always use a mouse. Using a trackpad can result in uncaptured steps. We have already created a project, so now you are ready for your first recording. First, get the environment that you will be recording ready. In this demonstration, we will be using Excel. For best practices, we recommend closing everything apart from the application or web app. We also recommend turning focus assist on to avoid any interruptions. Once ready, return to your ClickLearn window and click Start new recording. A pop-up will ask for the name of the recording. Enter a name, and select the UI language. Note that this is very important as ClickLearn will need the exact language to create the correct output. If unsure, check with

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Mouse Action Options

ClickLearn Attain version 12.0.0.181 comes with the option to change what kind of click you have used because let’s face it, a click is not always just a click. Sometimes you need a specific mouse action. At present, these options are only available through the Video editor area. Right-click the step that you want to change, then move to Mouse action, and finally choose between Left click, Right click, Double click, and Move.If you go back to the Written editor menu, you will see that ClickLearn has also updated the instructions in this area with the selected click type.

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Hiding Sensitive Information

Have you ever made a recording only to realize that it reveals sensitive information? ClickLearn Attain can resolve such an issue with the blur tool. In this example, we have captured a screen with sensitive information (email addresses) that we do not want to be displayed in our training documentation.We start this process by opening the recording for editing. Next, we select the step and click Edit.In the Edit the selected step window, we click on Image Editor. Click the Blur areas button.Create a square or rectangle in the area that you want to blur. If you have different areas that you need to blur, you can click on the Blur areas to redact the sensitive information button again. You also have the option to manually enter the size and positioning for greater accuracy.You can finish this process by clicking Save and Close and Save Changes. This completes the tutorial.

ClickLearnSupportCommunity Manager

published in Attain: General info

Attain: Managing Users

Managing access to ClickLearn Attain by creating and deleting accounts, resetting passwords, and sending download links is one of the most common tasks that Admin users do. In this article, we will be demonstrating how to:Add users one by one Add users to project groups Add users in bulk Sending ClickLearn Attain download links Resetting user passwords Disabling and deleting users We are going to start from the Portal page that we have signed in to.First, click Users. This page displays all the current Authors that can access the ClickLearn Attain application to create content. To view end-users (Content Users) accounts, click on the Content User tab. Please note that the Search, Add User, and Bulk Add User buttons will only work for the tab that you have selected. For example, if you wish to bulk add Content Users, you will first need to select the Content User tab before clicking the Bulk Add button. Adding individual users Click the Add button Enter the new user's name, email

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Recovering Deleted Recordings

Many of us have accidentally deleted an important file at least once in our lives. Thanks to ClickLearn Attain’s cloud, we do not need to worry about re-creating recordings from scratch, as recovering deleted recordings is now a simple two-part process. 1. Recover the recording. In this demonstration, the recording we have accidentally deleted and need to recover is called Recording A. The process starts with logging into your organization’s ClickLearn Administrative portal. The quickest way to achieve this is to open ClickLearn Attain, click on the letter of your first name located at the bottom-left of the screen, and select Administrative portal. If you have already bookmarked your portal, jump to the next step. Click on Recordings and Open the project folder the recording belonged to, then the Recordings folder to navigate to the original location of the deleted recording.Note that Recording A is missing. Click on the vertical ellipsis to open the menu and select Recover lost f

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Importing RecordingsTutorial

Agenda: How to add your old recordings to ClickLearn Attain4 stepsTime required: 10 minutes. For Classic ClickLearn authors and administrators who want to bring their previous recordings into Attain, you will be pleased to know that it can be done in a few easy steps that consist of locating and opening from within Attain. Before importing our old recordings, we need to be aware that one of the major introductions in Attain is the Structure options. Gone is the familiar hierarchy of Recordings, Books, and Shelfs, and instead, we have a more versatile structure that can be arranged using Sections and Recordings (and additional basic components). Step 1: Locating ClickLearn Classic FilesFirst, you need to locate your .clrx recording files within Windows. If you store all your recordings in one location and already know its file path, you can skip directly to Step 2.While there is no single way to locate your files, you can use ClickLearn Classic main window to see the file path of each

ClickLearnSupportCommunity Manager

published in Attain: Authoring content

Templates

Agenda: Using Publishing Template to customize your portal and recordings ClickLearn Attain has a brand-new interface for customizing the appearance of your portal and downloadable materials. Unlike ClickLearn Classic that required a .clwx template file that held all template data, ClickLearn Attain uses a WYSIWYG (What You See Is What You Get) environment that allows you to view what your portal will look like as you are customizing it.The Publishing template design is very advanced and contains a lot of features, but in this article, we are going to focus on the following:Adding your corporate logo Setting your corporate color Setting your Portal font Customizing the hotspot in your recordings Changing the default voice Adding a custom intro and outro screen to your videos Setting a custom Word template Setting a PowerPoint template Part 1: Accessing the Publishing Template The Publishing Template contains everything needed to create your template. To access the features, you will fi

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