Skip to main content

Unanswered questions

6
Ciarán Martin
Explorer
Ciarán MartinExplorer
 Have a question?
Errors with Domain Sharing

Hi All, Hope you’re well - thought i’d pop this in the community to see if anybody else had similar issuesWe’ve experienced some issues sharing our Clicklearn published site content with users in seperate domains, that are not linked to our active directory (AD) at all. With users receiving errors stating “Access denied” despite having a login email that uses the approved domain, and sign-in provider (O365).This is causing us some issue with getting our partners to view this training material they need, is there an alternative means to sharing projects outside of the inbuild Sharing & Permissions system in clicklearn such as using enterprise applications, or alternative means?We’ve found that it does allow users to access the system when we share it with their direct email address, but with the scope of how many users we’re inviting this is not a viable long-term solution. example error below Any assistance/info appreciated if others have experienced similar issues! Ciarán M  

93
Morten
Community Manager
F
Enthusiast
Francis BodinEnthusiast
 Have a question?
Recording a text don't work

Hello When I open the recording tool the green square select the entire txt document, not where my mouse is.I have checked in parameters (application under windows 11), and screen was at 100% scale.I have tried the recording tools with a table and it works well.By advance thank you I have supposed that putting a picture in relation to the text isn’t mandatory and I could add later. I think that I have to create a new document with picture...

195
Morten
Community Manager
S
Enthusiast
SBrattleEnthusiast
 Have a question?
Audit Processes within clicklearn?

Hi everyone! I’m trying to find a way to monitor our employee’s progress regarding clicklearn material. I don’t mean just the analytics where we can see who’s engaged with certain topics the most, but what I’m looking for is actually monitoring the progress of individuals. So for example, if an employee completes a clicklearn and does the ‘try me’ section at the end, is there any way that I can see the results so I know if they’ve engaged with the process or not?  The longer term idea would be that I want a certain group of employees to have completed 5 clicklearns, and achieved 100% in each of them before they can attend a specific event, for example. Has anyone developed anything similar?  Thank you! Sian 

222
S
Enthusiast
P
Rising Star
pennyelsonRising Star
 Have a question?
Why isn't the AI Avatar button showing in my video edit option?

Hello, just wondering if it is only possible to add an avatar to my videos by signing up for Colossyan?When I look at the video screen editing option - i cannot see the AI Avatar button shown below.Thanks Penny 

21
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
 Have a question?
Video playback - text only

Hello,can anyone recommend some instructions/Morten’s Corner video that shows how to add a text block that shows in the videos as just the text without having any image showing at all?Thanks Penny

73
Morten
Community Manager
dynamikes365
Enthusiast
dynamikes365Enthusiast
 Have a question?
Can't Get Assistant Added to Custom Table

I set up my Content Cloud successfully and published a set of recordings to the Case table successfully,but now that I’ve recorded new content on a custom table that appears in the portal fineI can’t seem to get it to update to work with Inside CRM…I’m sure at this point after trying several times, I’ve probably broken something.Does anyone have an idea why the same method wouldn’t work for update as it did for initial creation?

61
Morten
Community Manager

Badges

Show all badges
Terms & Conditions