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Explorer
JEHPEExplorer
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Performance Issues when using UXP

Dear all,since integrating ClickLearn into Salesforce, we have noticed a significant drop in system performance. As soon as we deactivate the UXP extension, everything runs smoothly again.Are there any known performance issues when UXP is active? If so, is there a recommended solution or workaround available?UXP is a great feature that we highly value and would prefer not to work without. Thanks in advance and regards,Hona

151
Morten
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G
Enthusiast
Gagan Kumar BeheraEnthusiast
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Getting Error Message 0|||

I am getting Error message 0||| on execution log. When I run any Test ATP it is giving this error message on Log. It show when any recoding starts. Please find below screenshot for more  details. The execution is aborting without executing all the recording attached on a Test. If there are 3 recording attached to test then It is getting failed after executing the 2nd object.  

113
Morten
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Enthusiast
Gagan Kumar BeheraEnthusiast
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How to attach a file from File Explorer to IFS Cloud

Hi Team, I am automating the IFS Cloud Application. I have a scenario where I have to attach a file on Purchase Order (IFS Cloud). I have created a recording to create Purchase Order on IFS Cloud. while recording the steps after clicking on the browse file button on IFS cloud recording is not recognizing the file explorer. Please suggest is there any way to add the steps to attach the file.   

101
Morten
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Paul Karsmakers
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Paul KarsmakersEnthusiast
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Unable to create recording

I have ClickLearn 12.1.56.0 installed and both ClickLearn Connector 12.1.21.0 (Edge) and ClickLearn Connector 12.1.21.0 (Chrome), yet I'm unable to start a recording. The full screen stays greyed out, mentioned green rectangle doesn't appear. .At first, I thought my widescreen monitor, which allows split-screen, was causing this.But if I work on my laptop only (monitor not connected), I have the same issue.

122
Paul Karsmakers
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S
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SBrattleEnthusiast
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Audit Processes within clicklearn?

Hi everyone! I’m trying to find a way to monitor our employee’s progress regarding clicklearn material. I don’t mean just the analytics where we can see who’s engaged with certain topics the most, but what I’m looking for is actually monitoring the progress of individuals. So for example, if an employee completes a clicklearn and does the ‘try me’ section at the end, is there any way that I can see the results so I know if they’ve engaged with the process or not?  The longer term idea would be that I want a certain group of employees to have completed 5 clicklearns, and achieved 100% in each of them before they can attend a specific event, for example. Has anyone developed anything similar?  Thank you! Sian 

273
Morten
Community Manager
Ciarán Martin
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Ciarán MartinExplorer
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Errors with Domain Sharing

Hi All, Hope you’re well - thought i’d pop this in the community to see if anybody else had similar issuesWe’ve experienced some issues sharing our Clicklearn published site content with users in seperate domains, that are not linked to our active directory (AD) at all. With users receiving errors stating “Access denied” despite having a login email that uses the approved domain, and sign-in provider (O365).This is causing us some issue with getting our partners to view this training material they need, is there an alternative means to sharing projects outside of the inbuild Sharing & Permissions system in clicklearn such as using enterprise applications, or alternative means?We’ve found that it does allow users to access the system when we share it with their direct email address, but with the scope of how many users we’re inviting this is not a viable long-term solution. example error below Any assistance/info appreciated if others have experienced similar issues! Ciarán M  

103
Morten
Community Manager
F
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Francis BodinEnthusiast
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Recording a text don't work

Hello When I open the recording tool the green square select the entire txt document, not where my mouse is.I have checked in parameters (application under windows 11), and screen was at 100% scale.I have tried the recording tools with a table and it works well.By advance thank you I have supposed that putting a picture in relation to the text isn’t mandatory and I could add later. I think that I have to create a new document with picture...

215
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
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Why isn't the AI Avatar button showing in my video edit option?

Hello, just wondering if it is only possible to add an avatar to my videos by signing up for Colossyan?When I look at the video screen editing option - i cannot see the AI Avatar button shown below.Thanks Penny 

21
Morten
Community Manager
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Rising Star
pennyelsonRising Star
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Video playback - text only

Hello,can anyone recommend some instructions/Morten’s Corner video that shows how to add a text block that shows in the videos as just the text without having any image showing at all?Thanks Penny

83
Morten
Community Manager
dynamikes365
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dynamikes365Enthusiast
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Can't Get Assistant Added to Custom Table

I set up my Content Cloud successfully and published a set of recordings to the Case table successfully,but now that I’ve recorded new content on a custom table that appears in the portal fineI can’t seem to get it to update to work with Inside CRM…I’m sure at this point after trying several times, I’ve probably broken something.Does anyone have an idea why the same method wouldn’t work for update as it did for initial creation?

61
Morten
Community Manager

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