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Replies posted by Morten

460 Replies

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Anthony DeleExplorer

asked in Have a question?

Can ClickLearn record remote desktops?

Hi @Anthony Dele, clicklearn must be installed on the same environment as you are trying to record. So if you are recording in citrix, then clicklearn studio needs to be installed on the citrix remote desktop just as any other app you would be using there.

w1dawsonEnthusiast

asked in Have a question?

Mobile Work Order List Element Text

Hi @w1dawson this looks like either a template configuration issue, or the system itself does not carry proper names other than the technical ones. Try editing the first step, then click on the “create/modify template item”: the template editor will pop up, if the %3 value is before %2, try switching them around. example: the item %3|2 then close the recording and the project - open it again and check. if that does nothing, then it is likely the system names - you can check the system names by holding ctrl+shift and double-clicking a step“element text” is equal to %2 and is the user friendly name“tooltip” is equal to %3. i expect your system has both %3 and %2 populated and it is just using %3 rather than %2 because it is available. if there is no %2 in the step - then whoever designed your system did not give the functions actual names.

Sivajan SivamoorthyEnthusiast

asked in Have a question?

Recording always 2cm further up than selected location

Hi Sivi, Perhaps you are using Chrome? we currently have an issue in the latest chrome build, we are working to fix it - but until then, you can use Microsoft Edge instead :)

ArcAleksSEnthusiast

asked in Have a question?

Stopping recording without ctrl+ctrl

Hello Morten, Thank you for your answer, now it’s clear :) Aleks you are welcome :)

ArcAleksSEnthusiast

asked in Have a question?

Stopping recording without ctrl+ctrl

Hi Aleks :) you can hold ctrl+shift and while holding them, move the mouse into the top left hand corner of the screen - keep moving the mouse into the corner, as if it was infinite. That is the same and holding two control keys, mac users do it too! :)

Peter FlintoffEnthusiast

asked in Have a question?

Uninstall and reinstall Clicklearn

Hi Peter, Thanks for trying to follow the guide, yes - admin rights are required. Once that is done, you should be good to go :)

Adrian CozijnExplorer

asked in Peer exchange

Import IFS Scope

Hi @Adrian Cozijn,When you chose the csv file, it has to be placed in your folder that carries all the scope files, such as images, standard recordings, and so forth. Likely it is a zip file that you will need to unzip, then dump the csv in the extracted folder and perform the import. If you have standard recordings you can set that folder too. If you are still having issues - please reach out to us in support :)

Peter FlintoffEnthusiast

asked in Have a question?

Uninstall and reinstall Clicklearn

Hi @Peter Flintoff You will not lose any existing recordings you have done with ClickLearn, it is merely the native messaging host installation you are showing on your screenshot. This is what makes it possible for the clicklearn connector browser extension and the recording process top “talk” to each other and record individual elements and technical names in your web based application. you may also try to follow the attached pdf - this should resolve the issue without you having to reinstall the application entirely.

TomGEnthusiast

asked in Have a question?

Chrome Assist - do we have to paste url every time

Hi @TomG We are working on a deployment tool of sorts which can set the link on company level. Currently we have tested a tool that can pre-set this, but we need a central deployment option to make it viable ETA unknown, it depends how complex it is once we start digging into having the actual link deployed into the browser extension :)

Ines SousaExplorer

asked in Have a question?

ClickLearn Chrome Assist

Hi @Ines Sousa please contact support for this, we can help you configure your content url for assist publishing.

Eduard SammereierRising Star

asked in Have a question?

Adjust the Proxy

Hi @Eduard Sammereier If you cannot start ClickLearn at all, you may need to use our on premise version, available here:https://apps.clicklearn.com/ClickLearnStudioSetup.msi If you can start ClickLearn, but get the proxy message - then try configuring your proxy here: merely typing w,d will use windows default proxy with logged in credentials. if you have issues with this, let me know - as it is also possible to configure the c:\programdata\clicklearn\ClickLearnCustomConfiguration.xml file directly. If you have ClickLearn attain too, that one will automatically attempt to use your system proxy.

ShlandyEnthusiast

asked in Have a question?

Business Central and Green Box not in the right place

Hi @Shlandy It can either be a scaling issue, or it can just be Chrome acting up. Please check that your scaling is set to 100% on all connected monitors, if you do change the scaling - you need to restart your pc. In case of Chrome acting up, try Microsoft Edge - you can find the extension here:https://microsoftedge.microsoft.com/addons/detail/clicklearn-connector/glfnkokmpphdldkdlbhmlnekdlgiomfd

timearthurExplorer

asked in Have a question?

Setting up Connectors

Hi @timearthur In order to record from webbased application you will need the chrome or edge extension.if your organization completely disallows you to install it, perhaps they can set up a virtual machine or citrix desktop for you to use? it is not possible to record aurena or ifs cloud without it, sorry.

Anthony DeleExplorer

asked in Have a question?

Clicklearn only records whole window?

Hi Anthony, please contact the support team for a remote session to solve this :)

Anthony DeleExplorer

asked in Have a question?

Clicklearn only records whole window?

Hi Anthony,In ClickLearn classic, what you need to do is to close both chrome and edge, then perform the installation through tools → preferences → troubleshoot → install (native messaging host) Furthermore, I suggest you follow the attached PDF to ensure ClicLlearn is allowed to execute the native messaging host module clgchost.exe when you start edge / chrome.

Anthony DeleExplorer

asked in Have a question?

Clicklearn only records whole window?

Hi Anthony, Are you using ClickLearn Attain or ClickLearn Classic?

ClickLearnSupportCommunity Manager

published in Attain: General info

Adding and Removing the ClickLearn Connector ExtensionTutorial

Do end users also need to download the browser extension? Hi @Matt B,No, end users do not need to install the ClickLearn extension. :)

JStackExplorer

asked in Have a question?

Output Documents

Hi @JStack Sorry, i forgot to update this post - this issue has been fixed, and you can manipulate the output now.

Jenn WarrenEnthusiast

asked in Have a question?

Enter any text, not only text that was captured in the recording

Hi @Jenn Warren In ClickLearn you have the ability to define if a step is to use generic input based off of the field name, or the specific input used while recording the step.Example of generic: Example of specific: Here is the option for that: In the assist role, you can chose how the assist should advance - when working with input fields it can provide useful to switch to “force next” which will tell the end user that the assist will not advance to the next step until they manually click next.Here is how that looks:Here is how it is configured:

JayMurphyRising Star

asked in Have a question?

Flow question change caused the conditional option to not be available.

This was fixed in Attain release 12.1.017

AvaJimRising Star

asked in Have a question?

How do you get accurate images of Microsoft Excel?

Hi @AvaJim Sorry, this post flew under the radar. I have checked your license, and you do not have the office connector which is required for excel recordings. Go ahead and contact your CSM or support and we can enable a trial of the connector for you - if you find that you like it, your ClickLearn account manager do a quote for this connector.

hmccabeRising Star

asked in Have a question?

Change default for how grouped steps are displayed in Attain

Hi @hmccabe The option to change it is here - but currently it is not applying correctly. If you write us at support - we can make sure you are informed when it has been fixed.

GeorgieRising Star

asked in Have a question?

Custom Play Button

hi @Georgie There are no silly questions, just silly answers! thats exactly what it does, it replaces the play button - BUT you have to have the “play button” checkbox enabled. Currently, though - there is an issue where the custom button isn’t added - i will update here when its fixed :)

Ines SousaExplorer

asked in Have a question?

ClickLearn Assist Configuration

Hi Ines, I am sorry to hear that, please contact us at support and we will have a look at it together :)

Lorie LExplorer

asked in Have a question?

Changing the captured step

Hi @Lorie L You can do this by changing the template. Please know that this will affect that type of step in ALL recordings based on the template you change. You can change it here: click create/modify the template item for the step you want to change change the template text If i delete the type of function from the template text. It should then say: Click on Recordings, rather than Click on the link Recordings.

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