Discussions

Hi Community, I have unsuccesfully tried to import an IFS Scope tool .CSV file. It keeps getting stuck on the file analysis (This is a screenshot of the prompt for importing an IFS Scope tool .CSV).You can see in the screenshot that Clicklearn says that it will close the project for IFS Scope importer to run. But nothing happens, and I cannot close things myself as the prompt blocks it. Does anyone know how to deal with this issue?Kind regards,Adrian CozijnEqeep Consulting B.V.

Hello,I am getting an error on my ClickLearn Attain publishing report which states, “Producing Windows video will cause very slow production time! Please turn off ‘Windows video’ in publishing template”. I’ve tried to find where to turn this off but cannot. Does anyone know how to fix this error?

Hello - just setting up Chrome Assist to work with IFS Aurena.The guides are working pretty well now, but I just wanted to understand if users need to paste the CL url into this field every time, or if there’s a way to have it permanently set up?Thanks!

There have been two problems while trying to access the project through ClickLearn Chorme Assist. First of all, when I put the URL for the project it says it’s incorrect, when I believe it isn’t or when I tried different ones.  The other issue that came up is that the Project Link that we need to click to access is hidden: Could someone please help me with this.  Kind regards, Ines. 

When using Business Central in Chrome, with Click Learn, the green box appears above the spot where the click should take place. If we put the mouse over items in the quick links(Top of teh screen), the green box appears 2 inches too high. If we put the mouse on the cue cards, the green box appears too high over the cue card. strange item - If I have teams sitting over Chrome’s screen(stacked on top of), then the box correctly tracks to the right location. Strange Item - Other applications have the green box show up correctly. Installed - Chrome connector and Chrome Assist are installed.

Hi - I’m a ClickLearn newbie. We’re using IFS. When I set up a new project, and then start a new recording, I continue to receive the wash-over grey screen with red text warning me to stop… the connector is not working. I have IFS in the background, in Edge. (Note: We cannot install connector extensions in browsers due to corporate security policies but I mention in case that is part of my problem.) What do I need to do? Thanks in advance! 

Hi, Please help, clicklearn only seems to record my whole window not the individual options on D365 CE, are there any settings that I need to change?  Thanks,  Anthony 

I created a flow question but after adding some steps to it I decided I needed to switch it from a Multi select to a Single selection. But after doing that, any steps that had the mutli select question now do not have the option to add a condition. I have tried recreating the question with the same behavior. Any assistance would be great.  Steps that did not have a condition called out still have it available.

Is there a way to put an output document from a Click Learn without the screenshots?  I know you can hide them in the editor on a step by step basis but is there a way to have that output without hiding in each step of the recording. Thank You

Is there a way to allow the user to enter any text when using the assistant, instead of only the text that was entered during the recording process.For example: my recording has the use of a filter being captured in IFS, at the time of recording 148 was entered, but if a user was using the assistant to work through the steps they would probably want to work on their purchase order, not purchase order #148.

As part of the Microsoft Dynamics Finance and Operations process, I need to include some steps using Microsoft Excel.No matter what I try, I can not get the Written Editor step image to recognise or show the Excel Cell that needs to be updated.  The connector seems to only capture the full spreadsheet area. This would be somewhat tolerable if I could manipulate the ‘red rectangle’ hotspot and capture area using the Image Editor to show the relevant cell. However when I do this, the change is not reflected in the associated thumbnail screenshot in the Written Editor - which is very frustrating.For reference, my project is using the following connectorsMicrosoft Dynamics 365 Finance and Operations, and Custom Applications (Windows 10)Any advice or tips would be much appreciated. Thank you.

As we have female and male instructors responsible for creating and recording each module, I would like to assign the video voice according to their genders.  Is this possible?

Where do I go in the Language Template Editor to change the default for displaying group steps from Numbered List to Bulleted List?   

Recording processes which involve keyboard steps, and editing the recording to make it easier to consume, can require time and effort. With the Keyboard Steps feature in the publishing template, authors get access to new ways to save time documenting these steps.You can find the new Keyboard Steps setting in the publishing template in your project. There are two settings – Use same thumb image as previous step and Combine steps into one (previous + this). To enable either of them, go to the Project Settings, Publishing Template, Recording Entity and look for Keyboard in the right-side menu, as shown below. The setting Use same thumb image as previous step will use use the image taken in the step before the keyboard enter step. This is useful if you prefer not to use the sta

This is probably a really silly question…. When you set up a custom play button - where actually is it? Does it replace the semi-transparent pause icon that appears if you click to pause a video? Or does it appear right at the start? I’ve uploaded a custom image to the Play button bit but I can’t work out from the structure preview where it would appear! :)

ClickLearn Assist Configuration isn’t currently letting me publish a new link so that my team can have access to it.  

When capturing a button function , example: Click OK, ClickLearn records the step as “Click on the button OK.”I would like to change the wording for this for all steps and not have to manually change each step.Can you tell me how to change it so ClickLearn records it as just “click OK” or whatever button name we are referring to?I only want this change to happen for any buttons that have to be clicked on.Lorie

We are currently using IFS v10 IFS Enterprise IEE and would like to configure & migrate Permission sets in IEEE to the users so they can use Aurena. Thus we need to setup projections.The Tech team are having challenges in going to each profiles permission set and Granting access to the projections one by one. For example we have a few users who only have 4 permission sets but they are Internal Audit and they have Read only access to all the objects. Our team has to go the the list under the projection tab and grant each object seperately which is time consuming.Any tips & tricks on how we can semi automate this process. We ae talking over 250 users which permission sets unqiue to each user.Any Manuals or videos on setting up Aurena would be appreciatedregardsGuss

HiI was wondering why, sometimes ClickLearn auto generates different types of text colors, for actions made in a recording in IFS?the actions are sometimes texted in black, red, green, yellow and blue - why is that and what does the different colors mean?Thanks in advance 

Hi In ClickLearn does it have any learning management capability, i.e., put a list of end users and what they need to run in ClickLearn as part of their training?

Can subtitles be modified in any way?  For example, font size, block size, block colour, block location etc…?

My replay has failed and now my recording is locked. Is it possible to unlock the recording please.

My LMS requires individual SCORM files. Essentially, I have Topic A with 7 recordings and Topic B with 8 recordings. How can I get two separate SCORM packages?

We have created a folder setup in ClickLearn Recordings page for organizational purposes. Is there a way to have recordings default to a certain location in the recordings folders based on the user that created them?

One of my SME’s would like to copy and merge a few recordings that he initially recorded as separate modules/lessons and now would like to copy and merge these into one module/lesson.  How can we achieve this?