Skip to main content

Have a question?

Ask your question – and don’t be shy to help others!

  • 493 Topics
  • 978 Replies
493 Topics
A
Rising Star
AvaJimRising Star
asked in Have a question?
Change default instruction text in connector

Hello,I am creating documentation using Microsoft Dynamics connectors and would like to edit the sentence structure of default instruction text.For example, when recording a process, the standard text would be “Click the button New”. I would like it to automatically be written as “Click the New button”, which is more natural and grammatically correct. Currently I am spending a lot of time editing every step to correct this type of phrasing, but would rather apply a change at the template, or via the connector if possible.Hope this makes sense.Thanks

774
A
Rising Star
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?
Cannot load Project

Hi guys, This morning, all of a sudden, my Project will not open.When I try to open my Project, I get three messages appearing in sequence as I click OK: I’ve tried restarting the software, restarting my computer, logging out and back in, and rolling back updates, but no success. My portal so far still exists and works in the browser - the issue I’m experiencing is within the Attain client itself. I have also contacted Support and asked to raise this as an urgent case as I cannot work on any content while this is happening, but have not yet heard back. Has anyone else seen this before? Please help!

924
ClickLearnSupport
Community Manager
J
Explorer
James SadlerExplorer
asked in Have a question?
Returning to a project and adding further steps

Hi, I was wondering if it’s possible to return to an old project and add some steps to what has already been recorded. We save as SCORM and both the pdf and Try me options are used in equal measure - how could I do this rather than re-recording from scratch? TIA

731
Morten
Community Manager
M
Enthusiast
Michael123Enthusiast
asked in Have a question?
PDF/Word formats not displaying text

I published my content to the ContentCloud and when I try to download a recording in a word or PDF format, some of the steps are not displaying the text associated with them. Viewing directly from the ContentCloud works fine but the word and PDF formats are having issues. If anyone has had this issue or has suggestions on how to fix it, that would be great! I included a screenshot to help clarify the issue. This is the content cloud. The text in the second step shows fine. This is the word format the text from the second step is missing.  

591
Morten
Community Manager
I
Enthusiast
Indika AthukoralaEnthusiast
asked in Have a question?
Invalid Credentials

I’ve signed up for a trial and trying to use ClickLearn for Dynamics CE.When I try to create a new Project. It doesn't allow me to connect to dynamics instance. Give me “Invalid Credentials” error.  Can anyone help me on this pls

261
Morten
Community Manager
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?
How to edit the PDF output to remove/change email address?

When a user selects the PDF option for a module, it has the email address of the person who created it in the top-right corner of the PDF document. I don’t want customers/users to have my direct email address - I want that to show the email address I’ve set in the publishing template. How can I change this?

912
Georgie
Rising Star
F
Enthusiast
Frank KjærEnthusiast
asked in Have a question?
Why do the Assistent fail upon recording where both IFS and Windows connector are used?

Hi,We are recording clicklearns but if the small windows icon appear during the IFS recording the the assistent fails upon replay and all other clicklearns also fails if such recording is uploaded to the hub. Have anybody seen the same and what is our workaround? Examples of times where the window icon apears during the cliecklearn recording is some field or scrolbars within the IFS application.

311
Morten
Community Manager
A
Enthusiast
AngelaleeEnthusiast
asked in Have a question?
Attach a file to a tutorial

Hello ClickLearn Community,  Is there an option to attach a file (word doc, excel, pdf) to a tutorial, so that it can be accessible in the link? TIA

482
A
Enthusiast
hmccabe
Rising Star
hmccabeRising Star
asked in Have a question?
Do we need to install something every time there is a new release?

Whenever there is a new Attain release, do we need to install anything? 

662
H
Explorer
J
Explorer
James SadlerExplorer
asked in Have a question?
Accessing a former colleague's projects

Hi,  A person has left our organisation and we’ve realised that she didn’t share her projects with anyone before she left. She was an author, I am one of the organisation’s ClickLearn Admins. Is there anyway any of us can access her projects so we can edit them? Thanks

471
P
Explorer
J
Explorer
James SadlerExplorer
asked in Have a question?
SCORM export to Moodle is buggy

After exporting to the Moodle (Totara) LMS, there are elements missing and completion isn’t being recorded in certain areas.There are four sections of pdf but only the first is showing and yet when we look inside the report sections we can see the ‘missing’ PDFs.After watching videos there’s no recognition that that element has been ‘completed’.We are wrangling with the LMS in the assumption that the problem lies AFTER SCORM production ...

851
Morten
Community Manager
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?
Setting different voices for modules

I have created two eLearning projects for specific training that contains modules/lessons created by different SME’s and I would like to set the voice gender according to the SME’s gender.  Can I select a different voice for each lesson?  Or is it only per project?   Please help!  

535
Morten
Community Manager
hmccabe
Rising Star
hmccabeRising Star
asked in Have a question?
Column layout in Word template

In Attain, you are allowed to choose the a one or two column layout for the Webpage entity. Is there a way set the column layout in the Word template? Right now the instructions are displayed in a two column format in Word and we want to change it to one column. 1 column layout 2 column layout 

643
Morten
Community Manager
M
Explorer
MonaHodgeExplorer
asked in Have a question?
Clicklearn Attain Publishing

Hi,Is it possible to have multiple saved published clicklearn material.We have different tiers in our workplace that require different information.EG: A tier 4 branch doesn’t require the same information as a tier 1 branch.

351
Morten
Community Manager
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?
Is additional editing required for Try and Test Me videos?

Do I need to do any additional editing in order for the Try and Test Me videos to function properly?  

431
Morten
Community Manager
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?
Adding intro slides to our courses modules

I have customized the template but would like to add introductory slides after the first template slide (where the name of the lesson appears) and before the captured steps and processes, to introduce the instructor and present lesson learning objectives.  I initially thought this would be possible in the templating but was informed that the only way to do this, would be by creating a template that I customize with the name of each instructor, save it as an image and insert it into each module. I would like the AI to be able to read out the instructor’s name and the lessons learning objectives.  Does anyone have any other suggestions?  

471
N
Experienced Helper
D
Explorer
Dan WymerExplorer
asked in Have a question?
What is causing Assist recordings to require an additional EXE file

We’re using CL Attain with IFS Aurena, Chrome browser.When launching Assist for some of our recordings it is prompting a download of an EXE file that needs to be run for the Assist to run but our users don’t (and won’t) have permissions to run these files.I have looked into a recording (42 steps - not sure if this is big, small or typical?) where this is happening for anything that may be causing this (steps outside of Chrome, for example) but it looks like all steps are inside IFS Aurena within the Chrome browser.Almost all steps show a command type of “IFSWeb” although there is one that is “ScreenPos” and 2 that are “Keyboard”.I duplicated a copy of the recording and removed these 3 steps and still have the problem so any ideas what is causing the EXE file to be required and whether we can edit or rerecord to avoid it?

261
Morten
Community Manager
J
Explorer
James SadlerExplorer
asked in Have a question?
Editing Colleague's Project

Can I access a colleague’s work to make some edits?

161
Morten
Community Manager
D
Explorer
Dan WymerExplorer
asked in Have a question?
Refreshing content in ClickLearn Assist window

We’re just about (this afternoon!) to launch ClickLearn to the users and have been testing ClickLearn Assist within IFS (using ClickLearn Attain). We have created and published a new recording which is appearing in the portal but not appearing in the content list of the ClickLearn Assist window (image attached) from within IFS. Also, the order/sequence of the recordings has been changed which is reflected in the portal but not in the content listing within Assist.Is there another step required to refresh this content in the ClickLearn Assist window? 

797
Morten
Community Manager
C
Explorer
Carrie RoussinExplorer
asked in Have a question?
Shadow Menus

Hi all! How do I avoid the “shadow” menus/tooltips showing up in my CL recording screenshot?   

221
Morten
Community Manager
J
Enthusiast
Julian WoolleyEnthusiast
asked in Have a question?
Adding and Editing Text Blocks

I have made my first recording and am trying to add new sections and Text Blocks to my recording. I have added a New Section okay, but cannot seem to add a Text Block.  I follow the process to add the Content Block, specify Text Block and set the desired display - I then add the text I’m trying to add and Save Changes, but the required changes do not show.  I can see the Text Block in the list of steps to the left of the screen, but if I edit the Text Block, there is no text displayed in the box. Can anyone assist?

601
Morten
Community Manager
A
Explorer
aminasulExplorer
asked in Have a question?
Recording loading slowly

Hello, I’ve been having difficulties loading some (most) files when trying to edit. It does load, but sometimes I have to wait upward of a minute or two before gaining access to the steps. It looks like the image below for a couple of minutes. Switching languages and reloading after editing one step also takes what seems like forever before you’re able to continue working. I’ve made sure to prioritize Clicklearn in the task manager so that it processes faster on my laptop as well, but am worried that this might not just be a memory/cpu issue. Is anyone else having similar issues? Can it be related to the cloud/my internet connection?Best regards,Amina

754
Morten
Community Manager
K
Rising Star
KLACHAPELLERising Star
asked in Have a question?
"Un Check Out" a Recording

I had started to replay it but ClickLearn quit. Now I can’t go back into the recording because ClickLearn says it is checked out for editing even though no one is using it. Is there any way to undo this check out?

732
K
Rising Star
G
Explorer
Gian BuenavidezExplorer
asked in Have a question?
Adding a pause in a text block

Hi, For so far I know it is possible to add a pause for each steps and adjust the speed of speech in ClickLearn Attain, but I want to ask if it is possible to add a pause for a text block? Thank you in advance! 

652
G
Explorer
N
Explorer
nxavierExplorer
asked in Have a question?
How to remove the submit button and adjust button layout for a question?

Viewing the screenshot of a question, you can see the issues are that the question is blocked by the buttons and there is a blank button which is supposed to be the submit button. How can adjust the button location to not block the question and remove the blank button? 

434
Morten
Community Manager

Badges

Show all badges
Terms & Conditions