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474 Topics
T
Explorer
tbay-strangerExplorer
asked in Have a question?
HTML Title

Hello I am trying to edit the HTML Title of the produced web pages.   By default it looks like it’s <title>%1</title> which can be found within the HTML/Title element of the template, but I can’t figure out how to get it to say the actual recording Title there, and not the Shelf.  %1 appears to be the shelf.  I looked down a bit more in the template and noticed under the body it uses %8 for the topic title (in the local-title h1 element), but when I tried to use %8 for this field, it returned an empty value. So a couple questions: What %variable do I need to refer to in order to get the Topic Title in the Html Title element? Is there a master list of these %1, %2, %3, etc and how they work? Obviously I couldn’t just use %8 which works later in the template in this spot, why is that? Thank you -Kevan

1481
Morten
Community Manager
T
Explorer
tbay-strangerExplorer
asked in Have a question?
JS, jQuery and Template

Hello We link to our ClickLearn content from Wiki pages on a SharePoint site - we don’t use the shelf/book system for the end user at this time, however it will be a handy feature for the training and development team to keep items organized. So, if the user ends up on the recording page from a SharePoint wiki link, essentially it will hide a couple elements - the breadcrumb trail, and the page navigation (forward/back) on the sides of the page.  This will stop them from navigating through the book. However if someone on the development side is navigating the book, I don’t want those items to be hidden. I can handle the jQuery and Javascript to achieve this, what I am wondering is the right place in the template to put the following items.  I can tell its going to be in the HTML/GlobalScript(JS or CSS) portion of the template, but which one? If I’m loading my own JS library, should which template should it appear in (Recording vs Book vs Shelf)? Same for jQuery libraries - at whic

1761
Morten
Community Manager
R
Explorer
Reggie-LopezExplorer
asked in Have a question?
Where is the resolution setting

Does anyone know where I can adjust this property?   I am trying to record new steps and receiving this error:    

2161
Tobias
Senior Support Consultant
T
Explorer
tbay-strangerExplorer
asked in Have a question?
Branching in Recordings

Hello, What is the best way to handle branching or decisions in recordings? (If you have a process and during the process the user needs to make a decision, or follow different steps depending on the outcome of the previous step) e.g. Some steps previous Does the customer exist in our system? If yes → go this route and do a few more steps If no → go this route and do other steps Return at some point to some final shared steps Thanks -Kevan

2694
Morten
Community Manager
H
Enthusiast
HeatherAranaEnthusiast
asked in Have a question?
Spellcheck

When I’m adding notes to a recording I can’t figure out how to use spell check.   Anyone have a tip?

562
Per
Super User
T
Explorer
tbay-strangerExplorer
asked in Have a question?
Producing content

What is the requirement for producing a shelf? Example: I have a two books within the Shelf, Book A, and Book B, and within Book A, I have Recording 1 & 2, and in Book B, I have recording 3 & 4. After putting the recordings into their respective books, and then adding those books to the shelf, is it enough to just produce the shelf or do I have to produce the recordings first, then the books, and finally the shelf?  

941
Per
Super User
M
Explorer
miles-huntExplorer
asked in Have a question?
Content Limited to a Role?

Is it possible to limit what an end user sees within a shelf/book? We have some 'management' tutorials which I don't need everyone to see or have access to… We publish our content on an internal server. 

1232
kyliekiser
Rising Star
francishoy
Explorer
francishoyExplorer
asked in Have a question?
About metadata.

Hi, I would like to learn a little bit more about how to handle and manage metadata information. I know how to enter metadata information on Recordings, Books and Shelves. It is quite easy.  I would like to know how to set up the different metadata fields on a Word or PPT Template. Could I get an step by step guide? Many thanks in advance!.

1362
francishoy
Explorer
M
Enthusiast
meinhard58Enthusiast
asked in Have a question?
Chrome Connector Extension

Hello, record steps in Dynamics BC web Client, I got the error message “In order to record from Google Chrome, please install the ClickLearn Chrome Connector Extension first.” Where can I read the instructions to do so? Thanks in advance Meinhard  

3982
Lars Heinrich
Training Manager
J
Explorer
JMPExplorer
asked in Have a question?
Screen Sharing ClickLearn Captures

Hi   I need to screen share with colleague while they de-install Outlook Client and capture within ClickLearn.   Will I be able to do this and which App is the best to use to capture these steps?   Thanks!

791
Lars Heinrich
Training Manager
PatrikTX
Enthusiast
PatrikTXEnthusiast
asked in Have a question?
How to Assist?

Hi just started learning Clicklearn and have a few tests but I dont see the option to have the Digital Assistant available in the recordings.  Is that something that is setup in the settings?

1301
Per
Super User
J
Explorer
JMPExplorer
asked in Have a question?
Book Icon

I have a Book on a Shelf, but the Book icon appears as a "?".  How do I get the Book icon back?

1201
Morten
Community Manager
K
Explorer
kori.leblancExplorer
asked in Have a question?
Dynamics CRM Help: No Assist Repository available warning when Producing

Good afternoon! I was wondering if anyone using Dynamics 365 and trying to produce a CRM Help has run into this warning? The entire verbiage: The producer reported the following: “D365 CRM INSIDE HELP: Warning: No assist repository available for language 1033 - English (United States). Please make sure that Main Content has been defined for this language.” My Main Content has “1033 - English...” checked, as do all of my recordings/books/shelfs/CRM Help. Any ideas? I wonder if this has anything to do with my publishing and none of my books/shelfs/recordings showing up in the Portal? Thanks in advance!! Kori

1802
K
Explorer
S
Explorer
StefnieExplorer
asked in Have a question?
How do I allow special charachters in my notes or document for explaining formulas?

How can I format special characters the text, in the current version of ClickLearn, without going to the HTML editor to do it? I have a large document which need to be styled like this. In addition I would like to show the following characters in Italics and bold: Formula:  {10 * ((9*2) / (8-5))} OR [(12x-15y) * (3x-8Y)] I know the new version will allow for this but we need this now already please. Any ideas?

482
S
Explorer
J
Enthusiast
JohnoMeakerEnthusiast
asked in Have a question?
Adding a separate word document as an appendix

We are create user documentation for a new Business Central App we have created and Clicklearn is fine for 90% of what we have needed. The issue I have run into is that I have an Appendix sections which explains the theory and examples of the embedded calculations that run in the background. I cannot record the theory using Clicklearn but want to rather embed the word document (10 Pages) into my project so when I publish or produce it includes the word document at the end of the document. Have not found a way to do this. Note that I have tried using the Notes functionality but have found that this does not support what I need to do as cannot format effectively and is very time consuming. 

3961
Tracy
Experienced Helper
M
Enthusiast
m_springerEnthusiast
asked in Have a question?
Assistant Can't Find Next Step Navigating from Main Menu to Specific Record

Understanding that the ClickAssist avatar needs to begin at a place in the application that is intuitive for the user, we’ve modified our recordings to start from the main menu and then navigate to the actual starting point for the instruction. Prior to this, the user would be on a page and activate the instruction but there would be no “bridge” to get the Assistant to the correct starting point… The issue is that in every recording where we start on the left hand navigation for D365 CE and then go to a list of records and then select *any* record, the Assistant just spins going from the Main menu to the list view. How is it possible to know for sure that the Assistant can find its way? I’ve tested using the Assistance menu and changing it from yes to “Force Next” thinking that might be able to skip a step but that didn’t work. My customer is getting frustrated that we can’t produce a recording for ClickAssist that seamlessly flows all the way through with no hiccups. The recordings wo

631
Morten
Community Manager
Michael Foster
Rising Star
Michael FosterRising Star
asked in Have a question?
How come audio gets clipped short when content published to ClickLearn Portal?

When we produce and preview content locally the Show Me Audio works fine.  When we publish the exact same recording to the ClickLearn Portal, audio of each step gets clipped short.  It doesn’t seem to matter what the length of the text is.  We have even noticed this problem with content in ClickLearn help portal.  For example:   https://help.clicklearn.com/ClickLearn%20Learning%20Portal/ClickLearn%20Learning%20Portal.htm?b=Product%20Documentation&r=Introduction How are folks resolving or getting around this issue?  

3275
Michael Foster
Rising Star
G
Enthusiast
Gloria StevensEnthusiast
posted in Have a question?
Touch pad

Hello all! I record with ClickLearn on my laptop, and sometimes I noticed that many or none of my clicks were recorded, but keyboard input were. It recently occurred to me that in at least a couple of those cases, I was using my touchpad instead of the mouse to click items. Has this happened to anyone else? 

732
Morten
Community Manager
M
Explorer
miles-huntExplorer
asked in Have a question?
User Day Content

Hi - great day today at the virtual User Day. Will the content from today be placed on the main portal or within the community area somewhere?

381
Lucia
Rising Star
L
Enthusiast
lukaskEnthusiast
asked in Have a question?
Replay Recording inside a Recording

Hi guys   My aim is to create ClickLearn content using a modular approach. Let’s say I have a parent process A which contains child-processes x, y, z. The child-processes could be used across parent processes. Say, parent process B also contains child-process y and z.    I tried using the Replay Recording function, which states “Another recording may be startet [sic] before proceeding with the next step in this recording.”  This is exactly what I am after, unfortunately I could not get it to work. Below are the steps I took:   I created, replayed and published two recordings: Parent Recording and Child Recording   The Child Recording is made up of 1 step:   The Parent Recording has 3 steps, one of them being the replay of the Child Recording:   The final produced material of Parent Recording:   The child recording step is missing.   I have ensured to use the correct network file path of the child recording.   What am I missing?   Any ideas are highly appreciated.   Cheers Lukas

1401
Morten
Community Manager
A
Explorer
amygracerExplorer
asked in Have a question?
Replay never finds the steps

I am just learning ClickLearn. In an effort to teach myself, I decided to replay videos that had been recorded previously.  Even if I use the raw unedited recording, ClickLearn still cannot find any steps during the replay. I have been playing with the template...could that be why?  Does anyone have any tips or tricks, or should I just submit a case. Thank you!

2013
Per
Super User
T
Explorer
tsilverExplorer
asked in Have a question?
Dynamics CRM whole screen capture only

I am having an issue in my recordings in Dynamics CRM where I can only capture the outer window, not the individual fields.  I put in a support ticket but wondered if anyone on here could help me in the meantime so I can work over the weekend.

1774
Per
Super User
T
Explorer
traceyruthwhiteExplorer
asked in Have a question?
Failed to Start

I keep getting the following message when attempting to start a new recording: “Failed to Start ClickLearn Recording Process” This is the first time I’ve received  a message like this.  Any ideas why or how to fix?

641
Per
Super User
T
Explorer
Tim HeinrichExplorer
posted in Have a question?
Template

Hi, we have at the moment around 30 Authors in different locations who are using ClickLearn.  We are looking for a nice solution how everybody can use the same customized Template. Especially for changes in the Speech Editor and the Recording Template. Currently most of my colleagues saved their template locally or on their VM’s - problem: When we update the Template (for e.g. with customizations for a new connector) every author has to change to the new template as well and all local changes  on the Speech Editor are lost. What are your best practices - can all the authors work on the same template? What are pros and cons of saving the Template to a network drive? 

1741
Per
Super User

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