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480 Topics

hmccabeRising Star

asked in Have a question?

Exporting Recordings List & Metadata

Is there a way to export or download the list of courses in the ClickLearn Studio “Recordings” tab along with the metadata displayed?

PatrikTXEnthusiast

asked in Have a question?

Open someone else's Clicklearn files

Hi, I have folders that have clicklearn content in them that someone else did the recordings they send me the folder content but not a .clrx file for them. How can I open those?

tbay-strangerExplorer

asked in Have a question?

Formatting Notes and PDF outputs

Suggestion - we need to be able to format notes - e.g. add font effects like bold or underline and have support for an <a> tag for a link (as opposed to just pasting a link). To me this is quite a limitation in the software, I’ve read in places you don’t allow it to keep formatting consistent between authors (not sure if this is true), but at the end of the day, that should be for the organization to manage, not you to decide. Just omit <tags> from your other outputs including the text-to-speech. As for placing links within a note; for example to link to a sub-chapter within the recording, the problem is that this information also shows up in the PDF file as plain text and can be quite sloppy and confusing for viewers. I’m assuming there’s no way to have two notes; and dictate which note appears in which outputted version (e.g. have a note for web only, and then another note for word/pdf/etc)?

StefnieExplorer

asked in Have a question?

Power BI Desktop recording not working

How can I … I need to create work instructions building a Power BI report in Power BI Desktop. I tried using the following different CL connectors to no avail: Windows Applications; Web Applications; Microsoft Power BI Web App. It is not recognising anything in the product. No green window to record. Please advise how to achieve this recording.

tbay-strangerExplorer

asked in Have a question?

License & Usage Information

Happy Friday Everyone! I was wondering, when we have a license for X simultaneous users, what happens when X+1 user tries to login - do they get an error message when trying to login? Also, if ClickLearn is installed on a remote server in which people access via VPN/Remote Desktop, is there any issues known if multiple people are accessing the software on that machine (under different instances) simultaneously? Thanks -Kevan

hayley.williamsExplorer

asked in Have a question?

Can you move chapters to subchapters or vise versa easily?

I’m new to Clicklearn, and working with an existing recording. Wanting to know if it’s easy to move a chapter to a subchapter or the reverse of moving a subchapter back to a chapter level. Thanks Hayley

justin.thammavong

asked in Have a question?

Issues with version 11.0.0.74

Hey ClickLearn Community, I recently tried updating my ClickLearn installation to version 11.0.0.74. Unfortunately, the program would no longer record my mouse clicks and would only show one entry for any keyboard inputs. I tried reinstalling with no luck. But I did have an older installer, so I downgraded to 11.0.0.72 and it seems to be working fine again. Has anyone else had any issues?

tbay-strangerExplorer

asked in Have a question?

Hello I am trying to edit the HTML Title of the produced web pages. By default it looks like it’s <title>%1</title> which can be found within the HTML/Title element of the template, but I can’t figure out how to get it to say the actual recording Title there, and not the Shelf. %1 appears to be the shelf. I looked down a bit more in the template and noticed under the body it uses %8 for the topic title (in the local-title h1 element), but when I tried to use %8 for this field, it returned an empty value. So a couple questions: What %variable do I need to refer to in order to get the Topic Title in the Html Title element? Is there a master list of these %1, %2, %3, etc and how they work? Obviously I couldn’t just use %8 which works later in the template in this spot, why is that? Thank you -Kevan

tbay-strangerExplorer

asked in Have a question?

JS, jQuery and Template

Hello We link to our ClickLearn content from Wiki pages on a SharePoint site - we don’t use the shelf/book system for the end user at this time, however it will be a handy feature for the training and development team to keep items organized. So, if the user ends up on the recording page from a SharePoint wiki link, essentially it will hide a couple elements - the breadcrumb trail, and the page navigation (forward/back) on the sides of the page. This will stop them from navigating through the book. However if someone on the development side is navigating the book, I don’t want those items to be hidden. I can handle the jQuery and Javascript to achieve this, what I am wondering is the right place in the template to put the following items. I can tell its going to be in the HTML/GlobalScript(JS or CSS) portion of the template, but which one? If I’m loading my own JS library, should which template should it appear in (Recording vs Book vs Shelf)? Same for jQuery libraries - at whic

Reggie-LopezExplorer

asked in Have a question?

Where is the resolution setting

Does anyone know where I can adjust this property? I am trying to record new steps and receiving this error:

tbay-strangerExplorer

asked in Have a question?

Branching in Recordings

Hello, What is the best way to handle branching or decisions in recordings? (If you have a process and during the process the user needs to make a decision, or follow different steps depending on the outcome of the previous step) e.g. Some steps previous Does the customer exist in our system? If yes → go this route and do a few more steps If no → go this route and do other steps Return at some point to some final shared steps Thanks -Kevan

HeatherAranaEnthusiast

asked in Have a question?

When I’m adding notes to a recording I can’t figure out how to use spell check. Anyone have a tip?

tbay-strangerExplorer

asked in Have a question?

Producing content

What is the requirement for producing a shelf? Example: I have a two books within the Shelf, Book A, and Book B, and within Book A, I have Recording 1 & 2, and in Book B, I have recording 3 & 4. After putting the recordings into their respective books, and then adding those books to the shelf, is it enough to just produce the shelf or do I have to produce the recordings first, then the books, and finally the shelf?

miles-huntExplorer

asked in Have a question?

Content Limited to a Role?

Is it possible to limit what an end user sees within a shelf/book? We have some 'management' tutorials which I don't need everyone to see or have access to… We publish our content on an internal server.

francishoyExplorer

asked in Have a question?

About metadata.

Hi, I would like to learn a little bit more about how to handle and manage metadata information. I know how to enter metadata information on Recordings, Books and Shelves. It is quite easy. I would like to know how to set up the different metadata fields on a Word or PPT Template. Could I get an step by step guide? Many thanks in advance!.

meinhard58Enthusiast

asked in Have a question?

Chrome Connector Extension

Hello, record steps in Dynamics BC web Client, I got the error message “In order to record from Google Chrome, please install the ClickLearn Chrome Connector Extension first.” Where can I read the instructions to do so? Thanks in advance Meinhard

JMPExplorer

asked in Have a question?

Screen Sharing ClickLearn Captures

Hi I need to screen share with colleague while they de-install Outlook Client and capture within ClickLearn. Will I be able to do this and which App is the best to use to capture these steps? Thanks!

PatrikTXEnthusiast

asked in Have a question?

Hi just started learning Clicklearn and have a few tests but I dont see the option to have the Digital Assistant available in the recordings. Is that something that is setup in the settings?

JMPExplorer

asked in Have a question?

I have a Book on a Shelf, but the Book icon appears as a "?". How do I get the Book icon back?

kori.leblancExplorer

asked in Have a question?

Dynamics CRM Help: No Assist Repository available warning when Producing

Good afternoon! I was wondering if anyone using Dynamics 365 and trying to produce a CRM Help has run into this warning? The entire verbiage: The producer reported the following: “D365 CRM INSIDE HELP: Warning: No assist repository available for language 1033 - English (United States). Please make sure that Main Content has been defined for this language.” My Main Content has “1033 - English...” checked, as do all of my recordings/books/shelfs/CRM Help. Any ideas? I wonder if this has anything to do with my publishing and none of my books/shelfs/recordings showing up in the Portal? Thanks in advance!! Kori

JohnoMeakerEnthusiast

asked in Have a question?

Adding a separate word document as an appendix

We are create user documentation for a new Business Central App we have created and Clicklearn is fine for 90% of what we have needed. The issue I have run into is that I have an Appendix sections which explains the theory and examples of the embedded calculations that run in the background. I cannot record the theory using Clicklearn but want to rather embed the word document (10 Pages) into my project so when I publish or produce it includes the word document at the end of the document. Have not found a way to do this. Note that I have tried using the Notes functionality but have found that this does not support what I need to do as cannot format effectively and is very time consuming.

m_springerEnthusiast

asked in Have a question?

Assistant Can't Find Next Step Navigating from Main Menu to Specific Record

Understanding that the ClickAssist avatar needs to begin at a place in the application that is intuitive for the user, we’ve modified our recordings to start from the main menu and then navigate to the actual starting point for the instruction. Prior to this, the user would be on a page and activate the instruction but there would be no “bridge” to get the Assistant to the correct starting point… The issue is that in every recording where we start on the left hand navigation for D365 CE and then go to a list of records and then select *any* record, the Assistant just spins going from the Main menu to the list view. How is it possible to know for sure that the Assistant can find its way? I’ve tested using the Assistance menu and changing it from yes to “Force Next” thinking that might be able to skip a step but that didn’t work. My customer is getting frustrated that we can’t produce a recording for ClickAssist that seamlessly flows all the way through with no hiccups. The recordings wo

Michael FosterRising Star

asked in Have a question?

How come audio gets clipped short when content published to ClickLearn Portal?

When we produce and preview content locally the Show Me Audio works fine. When we publish the exact same recording to the ClickLearn Portal, audio of each step gets clipped short. It doesn’t seem to matter what the length of the text is. We have even noticed this problem with content in ClickLearn help portal. For example: https://help.clicklearn.com/ClickLearn%20Learning%20Portal/ClickLearn%20Learning%20Portal.htm?b=Product%20Documentation&r=Introduction How are folks resolving or getting around this issue?

Gloria StevensEnthusiast

posted in Have a question?

Hello all! I record with ClickLearn on my laptop, and sometimes I noticed that many or none of my clicks were recorded, but keyboard input were. It recently occurred to me that in at least a couple of those cases, I was using my touchpad instead of the mouse to click items. Has this happened to anyone else?

miles-huntExplorer

asked in Have a question?

User Day Content

Hi - great day today at the virtual User Day. Will the content from today be placed on the main portal or within the community area somewhere?

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