Peer exchange

Thanks for the supporting videos and this community website, I was able to successfully move from repeater to cases to replay steps in IFS6.  Exciting!  

Bonjour,La longueur du titre peut parfois tenir sur 2 lignes dans les docs PPT. Si je rajoute une note ou un chapitre la fin du titre vient s’inscrire sur le nom de chapitre. Comment puis je gérer cela ? 

I am using ClickLearn primarily for videos, which will then be played within our Customer Support Portal (we use Zendesk).I would like to be able to switch between a full screen view and the zoomed in scaled view on the video.For example, on one step in my video, I am explaining how to add an item to a sales quote. I have the text read as part of the note attached to a group of steps.The full screen is shown In the background.I then show the video just clicking through the columns that I explained in the text, but I don’t have narration here.I would like to zoom in only on that step, and then maybe add a callout or highlight to the columns being clicked.Does anyone know how to do this?

Hi, We are launching IFS Aurena in the business and I am interested in how we can use ClickLearn for training on this?  Is anyone else doing this?  

As an ERP and software solution provider we deliver solutions in different areas, Chemistry Manufacturing, Professional Services, Retail and Distribution. To help our customers with this solutions, we create the how to use, how to get result, and do in the right orientation training material. This is used for new users in companies and in new projects. Help the customers to review and lesson or to know how to in their on time interacting with our project or support team for questions with smart content cause of achieved knowledge. Additional documents as Word and Power Point allow the customer to manage their own language given to end user the proper approach for each feature.

Hi everyone,I currently writing the last pages of my thesis about how to create good user documentation for specific business line ERP system.But @Per gave me the idea to ask you to get more information, ideas and share the knowledge.I discovered that there are a lot of different types of user documentation for software, for example first steps, training material for different tasks, describing features, function or buttons on a page. And the different types of documentation have different requirements.I think, ClickLearn has so many brilliant features to meet all the different requirements.To do that in an efficient way and with good quality over time, I think it’s necessary to implement procedures for the documentation project. Like @Christines

My interest is how to use ClickLearn to build effective business process work instructions. Simply showing the steps of a process is not the same as training someone on the actual process and why certain activities are required. The goal is to help the users understand why they do a certain activity so they can more easily adjust to the new or never thought of issues that they may be faced with later.   To use the old saying...it is better to teach a person to fish than to simply give him a fish.  

Hi all. I’m working on the company website and wanted to add information about our clicklearn portal. I wanted to hear about what other Clicklearn folks had done and what our capabilities are.  Can we pull the login page to our website? Or is there marketing collateral we are allowed to use? Thanks in advance for any tips and tricks!Best,Suzie

I was looking to add a few extra steps to a recording, but the replay overwrote more than I intended. Is there a way to rollback the replayed steps? I produced the documents prior to the replay and have not re-produced with the new screens.  

For anyone who uses Microsoft Dynamics 365 for Customer Engagement and Business Central, a colleague of mine has the following question:   If a customer starts with a £49 Sales Professional license can they then buy a Business Central attach licence and if Yes how much is it?   Might be a long shot but if anyone has any knowledge on the subject, thoughts would be very much appreciated!

I was inspired by the “Show & Inspire” session this morning! Someone mentioned they were pulling the odata usage statistic into Power Bi to do some analytics and I realized that I had not done that. It is a bit confusing as there are a large number of rows and columns in the CompanyTrackingData piece so I wanted to share how I got my metrics in case it is helpful to others (or in case someone at ClickLearn wants to tell me I am doing it wrong) Page View Counts: Action=pageview Video Counts (ShowMe, TryMe, and TestMe): Action=init Feedback: Action=feedback TryMe Correct Clicks: Action=Correct TryMe Incorrect Clicks: Action=Wrong Active Users: Distinct Count of User Books in Use: Distinct Count of Bookid Training/Recordings in use:

Background: In order to introduce a system process you may find it valuable to provide users with a topic introduction that provides context of how all recordings within a given book are related.  For regular classroom training this typically involved providing PowerPoint presentations before diving into the system demonstrations and exercises.  At PCL we currently refer to these as “Overview” recordings. Preparation of PowerPoint content: If you intend to create multiple overviews, create a PowerPoint template (.potx) so all overviews will retain a similar look (same slide sequence, layouts color/fonts etc.)  You may also want to use this template to generate your Intro and Outro images. One of the core elements we wanted was to use standard swimlane diagrams to explain the parties and functions they perform. Each of the boxes typically relates to a

I’ve noticed that in multi-chapter Show Me videos the image that belongs to the following chapter appear one or two seconds immediately before the actual chapter name appears. Let me try to explain a different way with a simple example: Chapter 1 contains one image we will call “Image A”. Chapter 2 contains a different image we will call “Image B”. The video plays in this order: “Image A” shows throughout Chapter 1. At the end of Chapter 1 “Image B” suddenly appears, even though it’s not connected to any Notes or Steps belonging to Chapter 1. The Chapter 2 title screen appears. Then Chapter 2 proceeds along with “Image B”. ClickLearn support says they are looking into this, but I wondered if anyone else here had encountered this, and if so, what sort of solution you may have come up with. Thank you.

Some (if not all) of you might benefit from an opportunity to “meet up” in a virtual space and get an inspiration from seeing each other’s final training materials, portal, etc. The aim of this poll is to see if you’d be interested in partaking in such sessions. Please vote YES or NO. Also, if you’ve voted YES, please indicate in the comments if you’d be interested in helping us execute these sessions by showcasing your own work with ClickLearn   

What do you do to keep consistency in the training materials you are preparing? We have multiple authors so each has a slightly different style. We have created some standards to keep things consistent so I am curious if others do the same. What kind of standards do you have?

One of our primary use cases for ClickLearn is the replay capabilities that should keep us from having rerecord videos every time there is an upgrade or change.  I have just started “playing” with this feature, and I find it quite involved. Does anyone have success stories to share? How have you used Replay and what are your tips and tricks for ensuring success (without a lot of overhead). Thank you so much, ClickLearn Community!   --Amy

Has anyone in this community tried to use ClickLearn to create training for IFS’s mobile FSM application? I would be very interested to hear about others’ experiences, whether or not those experiences were successful.