Skip to main content

Discussions

Ask your questions and share your knowledge with the community

604 Topics
Morten
Community Manager
MortenCommunity Manager
published in Morten's Corner
ClickLearn Cloud vs On Premise

Come with me while I investigate the differences between a cloud and an on-premise ClickLearn license, and the best practices working with an on-premise license.TIMESTAMPS00:00:25 Scope of today00:01:00 License: Cloud vs On-premise00:06:10 Hybrid00:06:30 Reverse-Hybrid00:07:24 On-Premise ClickLearn00:10:24 ClickOnce vs MSI Clicklearn Studio00:13:07 Best Practice for cloud and on-premise00:16:25 How to convert to on-premise or cloud license00:18:39 Thank You for Watching   

2390
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Red ? on Recording Names

We had an issue whereby all the recording that had previously been saved were now showing in red with a red question mark. What does this mean?Thanks Penny 

311
ClickLearnSupport
Community Manager
K
Enthusiast
KayaEnthusiast
asked in Have a question?
Group as text formats steps inconsistently

When I group three steps and choose to keep them as text rather than bullets or numbers, it gets formatted oddly: The first two steps end up on the same line, separated by a dash that can’t be removed, while the third step gets its own line. I can’t remove the dash, and if I try to end the first step with a full stop, it’s automatically removed. This forces me to format my text around a dash that has no reason to be there.This doesn’t happen if I merge two or four steps, only when I merge three. Is there a way to get around this and get rid of the dash?I had to blur the text for privacy reasons, I hope this makes sense with annotation: 

531
Morten
Community Manager
M
Enthusiast
MelupEnthusiast
asked in Have a question?
Licence Error: LicenceV1Blocked

Hi CommunityI tried logging in and a system update was run. Then I received the below error message.Please advise what this means and how do I get this corrected?  

272
M
Enthusiast
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Default screenshot setting

Hi is it possible to change the default setting for a screenshot from Click to Crop Area to Entire Screen.Thanks Penny

632
P
Rising Star
Morten
Community Manager
MortenCommunity Manager
published in Morten's Corner
Virtual Machines & Mac with Parallels Desktop

Want to learn how to use ClickLearn on a Virtual Machine such as Hyper-V, Citrix, or on a MAC? Or do you need to use the on-premise Assist or Studio? Check this video out!  TIMESTAMPS00:00:24 Scope of today00:00:48 Hyper-V00:01:00 Hyper-V, How to Enable00:01:28 Hyper-V, How To Check if Virtualization is Enabled00:02:02 Hyper-V, Enable Virtualization on Intel Processors00:02:10 Hyper-V, Enable Virtualization on AMD Processors00:02:28 Hyper-V, Create a Virtual Machine00:02:50 Hyper-V, Starting a Virtual Machine00:03:16 Hyper-V, Advancentages, Purposes, and Reasons for Using ClickLearn on a Virtual Machine00:04:44 Hyper-V, Configuring the Virtual Machine00:05:47 Citrix00:06:25 Citrix, Compile and Download On-premise ClickLearn Studio MSI00:07:35 Citrix, Enable and Set Permissions For Programdata\ClickLearn00:09:17 Citrix, Configure ClickLearn Project for On-premise Assist MSI00:10:41 Citrix, Assist Configuration for MSI in Publishing Template (Author task)00:11:46 Citrix, Download CLAssis

4130
Morten
Community Manager
Morten
Community Manager
MortenCommunity Manager
published in Morten's Corner
Video options

A dive into different video options and hidden gems00:14 Scope of today00:36 Template options & Autoplay10:12 html video and iframe embedding16:00 Mp4 Video 

3602
Morten
Community Manager
A
Anonymous
published in Feature spotlight
Feature spotlight: Numbering in recording template

If you want to use numbering in your recordings, to make your content more structured and easier to consume, here is a feature you will appreciate.You can now enable auto-numbering on steps using a setting in the publishing template in your project. There are two settings – “Steps” and “Steps – reset each section”. To enable either of them, go to the Project Settings, Publishing Template, Recording Entity and look for Numbering in the right-side menu, as shown below. The setting “Steps” will enable numbering on each step, consecutively through the entire recording. The setting “Steps – reset each section” will enable numbering on each step consecutively through each section. This feature update relates to version 12.1.0.32 and older, of ClickLearn Attain.

1561
P
Rising Star
Morten
Community Manager
MortenCommunity Manager
published in Morten's Corner
From Zero To UXP

Come along at we deep-dive into a full User eXperience Panel implementation. There are an excessive amount of timestamps so that the video can be used as a reference lookup table, as well as a standalone video. TIMESTAMPS00:05:53 scope of today 00:07:07 Creating your first User eXperience Panel project 00:08:25 Concept of Partner Projects 00:09:35 What is User eXperience Panel? 00:10:48 Concept of Ai Tokens 00:11:45 Recommendation for your first User eXperience Panel project 00:12:42 Current Limitations for User eXperience Panel 00:13:26 Ai Capabilities Of The User eXperience Panel and Background Theory 00:15:26 Configuring User eXperience Panel For Your First Project / Convert An Existing Project Into a User eXperience Panel project 00:16:16 User eXperience Panel Template Settings 00:17:10 User eXperience Notifications Setup 00:22:50 User eXperience Configuration 00:25:05 User eXperience Configuration - Sources (see 00:46:38 too) 00:25:18 User eXperience Configuration - Sources, Exter

3580
Morten
Community Manager
V
Explorer
Valerie SohmExplorer
asked in Have a question?
Display Format

Hello!Are there any recommendations regarding the display format? Every time I use the replay function, the green rectangle does not appear in the same place as in the original recording, with the result that the replay doesn’t work. I assume that this issue may be related to the display format. Thanks for the answer in advance.Best regards, Valerie

363
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Odata fields

I think this question has been asked before but I cannot find an answer. I would like to know how to find out which users have passed their Test Me evaluations. I have used Odata to populate an Excel spreadsheet and also have successfully uploaded the Odata into Power BI, but I cannot find what the fields represent, is there a list somewhere. I would also like to know how to check the user’s evaluation score. One of the users has told me (and screenshotted that they got 92% in their Detailed Evaluation) but I cannot find this information in the Odata or anywhere else. Please help - thanks Penny

802
P
Rising Star
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Test Me video - click speed

Hello,please advise if it is possible to alter how long the user has to click on the correct option in the Test Me videos. Sometimes it can take a little while of searching to find the correct field.Also is it possible to pause the Test Me video if a user is interrupted by an urgent call when they are part of the way through the Test Me video.Many thanks Penny

372
P
Rising Star
S
Enthusiast
StacygirlEnthusiast
posted in Have a question?
ClickLearn Trainer Opportunity

Hi everyone, I am looking for a Clicklearn trainer for a 12 month remote contract.I appreciate any help you can provide.  

391
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Show Me Video

We would like to share only the Show Me videos with some of our end-users. Is there a way to do this either with a direct link or by templating.Thanks Penny

775
Morten
Community Manager
Michael Foster
Rising Star
Michael FosterRising Star
posted in Did you know?
Launch ShowMe with URL

Did you know that you can build and share a URL to automatically launch a user directly into a Showme video? Just add: &t=showme to the end of an existing recording URL ! Example: https://help.clicklearn.com/ClickLearn%20Learning%20Portal/ClickLearn%20Learning%20Portal.htm?b=Product%20Documentation&r=Introduction&t=showme If this doesn’t work in your environement and if you are comfortable working with your template, add the following to ASIDEOBJECT_JSV. Otherwise request from ClickLearn Support.  

2013
P
Rising Star
V
Enthusiast
vlivecchiEnthusiast
asked in Have a question?
Republished content with multiple URL's

It seems every time I update/republish my videos the system will create a new URL.  How do I continue to just update the existing URL instead of sending out new links every time I update?Thank you

321
Morten
Community Manager
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?
Download portal as PDF from ClickLearn Studio

So I know you can turn on the option for users to download your portal content as PDF.I have this turned off because I want users to use the videos instead. However, I’d like to download a PDF copy of the portal myself, for my own reference as author.Is it possible to do this from the Studio application itself, or do I need to turn on the option > publish to portal > download PDF > then turn off the option > re-publish to portal ? (The latter being time-consuming and inconvenient)

2578
N
Experienced Helper
Morten
Community Manager
MortenCommunity Manager
posted in Morten's Corner
The Structure Editor

Learn how to use the structure editor, create segmentation, distribute the segmented links, and how to utilize the share feature for quality assurance and feedback for easy access or for access for non-authors.  

4683
Morten
Community Manager
R
Enthusiast
Romaric NguenaEnthusiast
asked in Have a question?
Error with the structure sharing link

Hello, I want to share training guide from a structure I created, after the link is generated the users have this error when they try to open the link, can you please tell me what is wrong the link ? Thanks for your help.Content not foundThe content you are looking for can’t be found.RetrySupport ID: d4010913-47c2-4411-ae63-ab4864dd2403

192
Morten
Community Manager
F
Enthusiast
Faizan AwanEnthusiast
asked in Have a question?
Query regarding Publishing Content on Sharepoint

My question is , if the project is already published on share point and you make some changes. what's the process to re publish the updates?Will that recompile the whole project or just the changed bit can be rebuplished?

481
Morten
Community Manager
R
Enthusiast
Romaric NguenaEnthusiast
asked in Have a question?
My new recordings are not visible in the structure

My new recordings are not visible in the structure.When I generate the link from the structure to share training guides, new recordings don't appear in the link even in the structure preview, I would like to know how to refresh the structure to how the newest contents?Thanks for your help.

211
ClickLearnSupport
Community Manager
V
Enthusiast
Vedansh4915Enthusiast
asked in Have a question?
How to download clicklearn video

Hi Team,Please tell how I can download the recorded video. RegardsManoj

540
V
Enthusiast
Morten
Community Manager
MortenCommunity Manager
posted in Morten's Corner
Word template options

Curious about how to change the word template styles and manipulate the way clicklearn populates the content? Also, learn how to solve the mystery of aligning groups in word and pdf the same way it is done in the editor and the html view.  word template options - YouTube  References in this video are made to this content piece: Predefined chapters with notes & use of metadata

6252
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
ClickLearn Recording Saved but not updated

Hello,one of our authors spent about 3 hours editing his recording. He saved as he went along. This content had not yet been published. His laptop re-start itself (pesky Microsoft updates) and all of the work he had completed was lost. His recording only showed what was there when he started his 3 hour edit.The activity logs don’t even show that he had been in the recording at all for over 2 weeks but he was working on it 5 days ago.Is there anywhere that this update recording could be? After all he saved it multiple times. Our authors are very busy and we can’t afford for them to be losing 3 hours worth of work. This is not the first time that this has happened to this particular author.Thanks Penny

241
Morten
Community Manager
P
Enthusiast
PaulEnthusiast
asked in Have a question?
Unable to edit a field in Data editor which requires input from user

When using Replay you would like to change the input recorded before in an input field in the recorded application. However, While recording, ClickLearn did nog define that field as an input field, so you cannot change any text that was entered before. How can I change the type of field. CoPilot states that it is possible does not tell exactly how. Yes, using custom scripts but I don’t know how.

384
P
Enthusiast

Badges

Show all badges
Terms & Conditions