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Gian BuenavidezExplorer

asked in Have a question?

Adding a pause in a text block

Hi, For so far I know it is possible to add a pause for each steps and adjust the speed of speech in ClickLearn Attain, but I want to ask if it is possible to add a pause for a text block? Thank you in advance!

5 months ago

nxavierExplorer

asked in Have a question?

How to remove the submit button and adjust button layout for a question?

Viewing the screenshot of a question, you can see the issues are that the question is blocked by the buttons and there is a blank button which is supposed to be the submit button. How can adjust the button location to not block the question and remove the blank button?

5 months ago

Lorie LExplorer

asked in Have a question?

Removing short cuts

I would like to remove the keyboard short cut option that is added to my recorded steps.CL helped me once to remove it from a project, however I have created a new project and the keyboard short cuts are back.Example : Press Shift + F5 key. Please tell me how I can turn this off. ThanksLorie

5 months ago

FOberlinExplorer

asked in Have a question?

Incorporating video files into the structure in Attain

HiI am creating some videos outside of ClickLearn for an app, and I would like to incorporate that video into our structure in Attain. Are there any tips or instructions on how best to do this? I’ve managed to create an mp4 file using my video editing software, and when I import that into my structure, publish and click on it, it’s asking my users to download the file and then play it via the windows media player. Is there any way that the video can play from within the portal? Thanks for the help!

5 months ago

JayMurphyRising Star

asked in Have a question?

Flow question change caused the conditional option to not be available.

I created a flow question but after adding some steps to it I decided I needed to switch it from a Multi select to a Single selection. But after doing that, any steps that had the mutli select question now do not have the option to add a condition. I have tried recreating the question with the same behavior. Any assistance would be great. Steps that did not have a condition called out still have it available.

5 months ago

trice602Rising Star

posted in Peer exchange

Spell check work around

All, I know that spell check was an issue and last time I checked, there isn’t a solution inside ClickLearn. That said, when your portal grows beyond 1,000 pages of content and steps, with multiple editors, it is easy to not catch misspelled words. I will share my work around: While working on a concordance file for my written processes (separate thread later), I am using a word frequency counter in VBA that counts the word frequency in my huge file. From there, it is VERY easy to see the misspelled words in Word, go to your section in the written steps (the PDF of your training portal), find the specific recording, and then go update the recordings as necessary. In this example, I have misspelled ‘separate’ 7 times, as found in VBA. Before we go too far, don’t be afraid of this VBA, it’s easy and self-explanatory. I also didn’t write it, found it on the Internet and works great. When the script runs, for a 1,200 page doc, it took about 10 minutes to run. Easy peasy. When the

5 months ago

Brou SohanExplorer

asked in Have a question?

Is there any clue to create index related to records in clicklearn

Hi,I do need to create index pointing to my recording in clicklearn. But i dont know how to deal with that.Would you help please ?Thanks !

5 months ago

WinnieEnthusiast

shared in Ideas & Feature requests

Tania V.Enthusiast

asked in Have a question?

Text position at top of page

Is it possible to position the written text at the top of the page, rather than at the bottom? My recording is showing the use of different tabs in an Excel document, but the written text is positioned ON TOP OF the tabs, so the users cannot actually see what I’m trying to show

5 months ago

NickiaRising Star

shared in Ideas & Feature requests

Control Sign-in Options for Private ProjectsDelivered

We would benefit from having the flexibility to control the available sign-in options when users access a private project. Currently the available options are signing in with a ClickLearn account or one of the four Single Sign-on options (O365, Facebook, Google, LinkedIn). We encourage our users to use the O365 option as they have an existing user account and therefore do not have to remember an additional set of credentials. However, there is no way of stopping them from creating an account with ClickLearn. Occasionally, we receive support tickets from users that state their credentials do not allow them to access the ClickLearn project. This is because they are trying to enter their O365 credentials. Having the flexibility of choosing which sign-in options are available such as ONLY providing O365 will avoid this confusion. Thanks!

5 months ago

NickiaRising Star

shared in Ideas & Feature requests

Maintain Recording Versioning and Choose Which Version to PublishOpen

This feature request stems from a Peer Exchange post. With our own our software development process, we update some of our ClickLearn recordings (via replay) to fit with new release updates. These updates are made prior to the release but are only made public to our end users once the updated features to our software are deployed.With the recording versioning feature it would be nice to be able to:1. Create another version of an existing recording without having to create a new copy/file2. Select a previous version and publish it to the end-user3. Recall all previous versions to compare to existing version

5 months ago

Brou SohanExplorer

asked in Have a question?

Recording title field length

Hi Guys,How can i fix the length of clicklearn recording title ? I am limited by 32 letters, but i need more to have very reliable title.Thanks for your help !

5 months ago

beauj9Rising Star

posted in Have a question?

RAM requirements?

Hello Per, Thanks for this, however can you also confirm the minimum and recommended specs for memory? (installed RAM) Even if I am only running ClickLearn Attain and my Chrome browser for authoring, my ClickLearn is still freezing up and unresponsive and I suspect it is consuming allot of memory. I cannot confirm as I cannot even run Task Manager as our machines are quite restricted. At present I only have 16GB of RAM but I will get an upgrade to 32GB. Regards,

6 months ago

AvaJimRising Star

asked in Have a question?

Can you replace a step Image?

I am looking to update a single image in a recording. The one captured is partially obscured by Tooltip, which I want to replace - without having to record the clicks (as that would cause a continuity issue, different file number etc).Ideally, I’d like to export the image, make some basic touch-ups using an image editor, and then re-import back to the Click Learn step.Any advice?

6 months ago

Rita GabrielEnthusiast

asked in Have a question?

Add Step Numbers to ClickLearn Attain

How do I add step numbers to the recording? The answer I found is for ClickLearn Classic, not Attain.Thanks!

6 months ago

Rita GabrielEnthusiast

asked in Have a question?

Link Recordings in ATTAIN

I want to know how to link one recording to another in Attain - I found an answer that said you can just copy and paste the steps, but this doesn’t work. If that’s just for Classic, how do you do it for Attain?? Thanks.

6 months ago

matt.bateyExplorer

asked in Have a question?

Issue with customer support?

Hello, I reached out previously about not having any sound in our modules. I was told to contact support which I did. It has not been a week and the only response I got back was on Monday that “ we are working on it” with no details. I have since reached out twice more and have received no response. Is there an issue with ClickLearn customer support currently?

6 months ago

christianleggEnthusiast

asked in Have a question?

ClickLearn Edge Connector Native Messaging Installation Problem

Hello All,I’ve installed the ClickLearn Edge extension into Edge AOK but each time I start CLickLearn Studio 12.0.0.200 I get the messageHowever when I run up ClickLearn Studio 12.0.0.200 and login AOK I can’t see any “Tools-Preferences” menu options - this is all that I see - an empty project screen:I have confirmed that the registry is being updated to show the Native Messaging has been registered for ClickLearn (and I copied this key into HKEY_LOCAL_MACHINE too just in case): Yet when I start Edge I get the green outline with the message “In order to record form your browser, please install the clicklearn extension first”Is there something I have missed?Thankyou

6 months ago

Jo PennellEnthusiast

asked in Have a question?

Annoying Pop Up of Christine Tutorial

Morena Does anyone know how to stop the pop up of Christine’s Tutorial coming up incessantly while you are editing? Despite choosing NOT NOW the pop up is very insistent. Thanks in advance for your help

6 months ago

Tara BonitzEnthusiast

asked in Peer exchange

Emulators - Has anyone had any success recording process from Android Apps using an emulator?

I’ve tried BlueStacks with Limited success.

6 months ago

Maroi GhalebExplorer

asked in Have a question?

Joining 2 images on the same step

Hello ! Can we join 2 screenshot on the same step when we want to edit both text and images ? The purpose is to shorten the document.

6 months ago

Maroi GhalebExplorer

asked in Have a question?

Share the recording link by email

Hello ! I want to know if we can share a recording link by email without any setting on Clicklearn ? Because, when I tried it, I’ve recieved an error’s message. Thank you !

6 months ago

matt.bateyExplorer

asked in Have a question?

No sound in try me

Hello, We have lost sound in all of our videos in our training modules. We have made no changes recently. The video plays but there is no narration anymore. Any ideas on how to fix this?

6 months ago

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Discussions

Standard Image Symbols for actions like Decision Point, Note, TipsNew

Allow ClickLearn Chrome Assist to accept a Shortened URLNew

Control Sign-in Options for Private ProjectsDelivered

Maintain Recording Versioning and Choose Which Version to PublishOpen

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