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604 Topics

jhendersonEnthusiast

asked in Have a question?

Uploading SCORM files from Click Learn to a LMS

When enabling the SCORM package within Click Lean, it appears to load the entire Learning portal into one SCORM file. When loading that SCORM file to an LMS, the file does not communicate correctly. Is there a way to load SCORM files individually for individual recordings within Click Learn? Thanks!

npounrajEnthusiast

asked in Have a question?

Need Information - Using click learn for Windows based tools

Hello Team,I'm currently exploring the use of ClickLearn for my documentation needs to streamline my workflow. So far, I've found that the tool functions smoothly for web-based applications, effectively capturing screens and providing instructions based on mouse movements and clicks.However, I've encountered some difficulties when using ClickLearn with Windows-based applications, particularly with capturing screens from the installation wizard of my application. My goal is to document all the installation steps and create a comprehensive installation guide, but I'm struggling to capture the installation screens and any overlay screens such as pop-ups that require user action.I'm wondering if there are any restrictions or limitations when using ClickLearn with web-based applications. Any advice or suggestions on overcoming these challenges would be greatly appreciated.Additionally, I have my application installed on a server, and I've also installed ClickLearn on the same machine. Howev

Barry ClarkEnthusiast

asked in Have a question?

ClickLearn Classic - How to turn off live assist for a single recording?

We have several process’s that do not require live assist and we are having trouble if users activate the live assist. Is there any way to turn it off for a single recording? Best Regards Barry

ParulExplorer

asked in Have a question?

Does ClickLearn support two factor authentication? How do we enable it?

We are currently using ClickLearn login provider for sign-in, and would like to enable 2FA. Is that possible? Do we need to switch to another login provider like O365?

BronwenEnthusiast

asked in Have a question?

Not capturing clicks or hovers

I’ve tried recording a process multiple times but while it’s capturing the relevant screen section, it’s not capturing the areas I’m hovering or clicking on. Anyone else have this problem? If so, how did you fix it. The process I’m trying to capture is tracking emails to Dynamics from Outlook. It captures the ‘To’ field and the D365 plug in and nothing from there.

Uwe BrozioEnthusiast

asked in Have a question?

How can I swap image and text from left to right!

CAROLEEnthusiast

asked in Have a question?

Replay failure when scrolling to the right or to the left

Dear Community,Is there any tip to record or bypass a scroll because when replaying a record with a scroll, the replay gets failed at this step. For example, in IFS Cloud (23R2), in the purchase order lines screen, several data which are not in the visible area need to be completed. So, it requires to scroll many times on the right.Even if we delete the step corresponding to the scroll, the replay stopsThanks for your help

MortenCommunity Manager

published in Morten's Corner

ClickLearn Assist

A look at some of the ways to utilize the Assist format.00:14 Scope of today00:53 Assist editor03:00 Assist in flow and video07:00 Assist in UXP08:47 Assist template12:26 Assist deployment20:50 Thank you for watching

Casey.TillEnthusiast

asked in Have a question?

Image not transferring correctly when published

I have a recording that the screen shot in one of my lines shows correctly but when it was published, it shows it incorrectly. Is there a way to fix this?Correct in the recording:Incorrect in the published version :

Valerie SohmExplorer

asked in Have a question?

Language of section title

Hello! I am wondering how I can change the language of the section title in the structure. Right now there is only the German title available, but I would like to switch between English and German. The same with the titels of the recordings...How can I fix this?Thank you and best regards,Valerie

Lauren SchindlerEnthusiast

asked in Have a question?

Video Only Option

Hi - Is there a way to send only the Show Me Video to my company? For example, do not send out a link that allows for Word, PDF, PPT options, and only offers the Show Me video??Thanks.

pennyelsonRising Star

asked in Have a question?

Linking to an Asset

Hi,I am trying to link to an Asset uploaded to my Common Asset folder via a hyperlink in a content block I can find the asset and link it (as per Christine’s Aspire tutorial) but as soon as I try to preview the recording I get an error to say the file is not found.Any ideas what is happening here? I have tried with both Word and PDF versions of the document and these files are definitely in the Common Assets folder and I can find them and link to them in the recording. Thanks Penny

Eduard SammereierRising Star

asked in Have a question?

Import Structure from Excel not working

Hello together, in ClickLearn Studio there is a function to import a structure with Excel-Data. I tried this with following Excel-Sheet (exported before from an example):ClickLearn Studio shows then a message on the Window buttom:But there is no structure imported. I didn’t find any information in the documentation.Do I need different Excel-Columns for correct importing?Best regards,Eduard

pennyelsonRising Star

asked in Have a question?

Warning when publishing

When I try to publish I get 40+ warnings and I can’t figure out what the warnings are telling me nor can I find anything in community to help me. See errors below. Thanks Penny

Nico LanglitzExplorer

asked in Have a question?

How to scroll when recording in BC?

Hey there, we are facing major problems when scrolling within BC. When I scroll via left click, ClickLearn cant replay this action. On the other hand, when I skip the scroll-action (since it does not work at all) ClickLearn scrolls from the left to the right, to the left, to the right.. It just does not stoo scrolling until it resigns and tells me that it could not find the field. Has anoyone here experience with recoring scoll actions within Business Central?

Theresa CutlerEnthusiast

asked in Have a question?

Can links be extended beyond 60days?

When creating a link to share; the only options are for it to be valid for either 30 or 60 days. Am I able to have a permanent link, or for longer than this? Thanks :)

kumarmvnkEnthusiast

asked in Have a question?

TEST ME - Tracking who has passed in an organisation

I plan to publish the Click Learn videos as part of the training. I would like to know how to TRACK who has viewed the SHOW / TRY & TEST ME . Is there anything in Click Learn I can enable to track ?

pennyelsonRising Star

asked in Have a question?

Hi, sorry me again.just wondering if there is a way to change how the Table of Content looks in the template so that there is more spacing in between the lines. I realise we can output the Table of Contents in the downloaded document. Is this the only way? Thanks Penny

Ines SousaExplorer

asked in Have a question?

Recordings not showing up in content portal after being published in ClickLearn Studio

I’ve tried to publish several times the content but after doing so, I go to the Content Portal and it doesn’t show any of the new recordings I’ve tried to previously publish. It seems as if, the Content Portal doesn’t change at all, and doesn’t add or remove anything that I do in ClickLearn Studio. This started happening since the new version came out.

pennyelsonRising Star

asked in Have a question?

Hyperlink within a recording

Hi,In our recordings a step number is added automatically. If steps are added or removed, the steps automatically update.is it possible to hyperlink or add a tag to a step.so that you can refer to it. For example you have a recording that is steps 1 - 10 and on step 7 you say “refer to step 5 for more information” but then you add or delete steps between 1 and 7 and the numbering is automatically re-done. Do you then have to manually update the part that says refer to step 5, because the number will now have changed.I hope this question makes sense.Thanks Penny

pennyelsonRising Star

asked in Have a question?

Tracking Recording creation

Hi, we have multiple work streams that are creating recordings, each work stream has there own project to create their content/recordings. Please can you advise how the admins can keep track of when new recordings are created.Many Thanks Penny

dave.norman@cedo.comEnthusiast

asked in Have a question?

Is it possible to insert a PDF into click learn recording or as a clickable recording/item.

MortenCommunity Manager

posted in Morten's Corner

Recording smartphone apps

Tips and tricks on how to record your smartphone apps. Just a few methods are covered here, as there are many possibilities. Should you have questions, let me know below and perhaps i can elaborate further inspired by your comments :) recording smartphone apps - YouTube

Valerie SohmExplorer

asked in Have a question?

Expiration date

Hello! Is it possible to share a link of a recording longer than 60 days? Or do I always have to update the link after 60 days?Thank you and best regards,Valerie

ParulExplorer

asked in Peer exchange

oDATA to understand if learner passed evaluation

Hi,Has anyone been able to create a dashboard for oDATA feed in Attain which can say if a learner using the testme video has passed the evaluation or not? I am trying to understand the oDATA field, but unable to figure out which values to look at.

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