Have a question?

I complete a recording in English,then replay to get the French version (after setting up my UI to be in French).  The translation of the tile “Funding Case Management” is “Gestion de cas de financement”, and since tiles are placed in alphabetic order, the placement of the tile is different in the French UI. This seems to cause issues because the replay repeatedly picks up the wrong tile (I have tried multiple times to get this corrected in my recordings.)  I can’t even figure out a workaround since I need the screenshot of the correct French tile highlighted in red.

In the past I have been able to take the URL once published and give that to users to access the recording.  Now it seems each of our users need to register for an account before they can view.  I haven’t done anything different in the publish process.

ClickLearn Classic offered an admin guide. Is there one for ClickLearn Attain? If so, please provide a link for download.

The English language engine pronounces “Save and Close” as if the word “Close” is an adjective (ex. at close range: klōs) and not as a verb (ex. Close the door: klōz). Is there some way to correct this without affecting the text?

Is it possible to place a page break in a recording to force a section or step to start on a new page in a Word template?  Using the example below, is there a way to force the Second Chapter to start on the next page in a Word document/pdf?  

Hi Community, has anybody any experience if the change Mouse Command does still exist in Attain?I could not find it.Thanks for your help.Best regardsAnja

How can you assign a custom icon to a project?How can you use a custom icon on the Portal?

From memory  in Classic version you could select to include or exclude the produced content type such as PDF, Word, PPT, Videos. Is this possible in the new version please, say for example I only want to produce and publish PDF and ‘Watch Me’ video? I could not see the option to do this?

Hi there,I am changing the Replay Data in the Data Editor to select Set to current row or Set to row number - but each time I try Replay this doesn’t select a row, and I need to re-record the steps. This is upgrading from Desktop BC to Web BC.Also, in the Replay data, is it possible to use the text that ClickLearn records - for example, in the Desktop version of BC the recording text is ‘Click on the ribbon button New’ and in the Web version the text is ‘Click on the navigation menu item New’ - I tired to add this text in the Replay data but this did not pick up upon Replay.Any further instructions are appreciated.Many thanks

Which styles are used in a Word template for Attain?

Is it possible to publish our content in Attain to our own secure Web server instead of to ContentCloud? Or, is it possible to secure the content when publishing to ContentCloud so it is not public content, but rather private - accessible only to our employees?

Is it possible to drag and drop steps in Attain recordings? Or only the text boxes?

Hello,I would like to know if I can adapt my project structure in that way that I can implement the look/appearance of the navigation section. Please have a look at the following screenshot: Hopefully it is possible to adapt this structure or maybe choose between these two options. At least it would be great if the navigation section could be constantly faded in. Thank you in advance. Best regards,Jörg

I just created a project and attempted to import Clicklearn Classic recording and I have a message that the projecy  is locked.I am the Admin on the project, How do I unlock it and why did this happen?

Is it possible to link from one published recording to another? For example, we want to add a link in the PDF version of a recording to another recording pdf. 

I made a text mistake in one of my recordings.I went into the recording and updated the text.I checked the preview (AOK)I save the recording, did a refresh in the recordings panel.Went through all the publshing steps once more.But when I go to the website, it still shows the old text.I also tried removing the recording from the structure and replacing it. None of these have worked, any idea how to update this?TIARobert

We are slowly moving over from Classic to Attain and when replaying I come across issues where I see a message to say a step has changed since it was recorded and replay cannot continue until the step is resolved.  When I check the recording, there is no issue and nothing has changed and I see a red warning triangle on the step > how can I tell what the issue is and why Attain cannot replay?

I am making instructions for IFS10 IEE  and I am suddenly unable to stop recording neither by pressing both ctrl keys nor ctrl + shift with mouse pointer un the upper left corner. Have to terminate the program with Alt+F4 Any tips ?Dan

Good morning,I’m new to ClickLearn and trying to get my head around the issue whereby when you add a picture to a ClickLearn script (in a Note), you have to select the picture from a drive and the full path is entered. Can you use UNC path names here? The reason I ask is because we are developing many scripts for a client but the client is going to build the shelf and the chapters themselves. If we create the scripts on our laptops but put the images into a network folder would this work (etc etc).Thanks.

Is it possible to add a mailto: link as a hyperlink? We have an email address I need to add to the structure. Many thanks,Tam 

I’m running into issues trying to conditionally include steps in my video. Here’s what I’m doing:Create a “Have a question?” step. Create a section or group of steps. Go into the Flow Editor and create a condition to include that section in the instruction process.The problem is the video still includes the steps in the section/group with the condition regardless of the answer that is submitted. The only fix I found was to add a condition to every step, which seems a bit inefficient. Am I missing something when setting this up, or is it potentially a bug? Thanks in advance for the answers :)

Subtitle, audio and cursor animation works but the image on the video is not moving. What do I do to fix this?  

Hi, I have dynamics 365 on-prem, version 8.2.x. My published assist and help portal search function is not working. see video: https://www.screencast.com/t/bOu9Li4hj Is this a setting or is there something wrong with my solution?  

Hi all, When customers click on the assist or help icon in Dynamics 365, they are prompted to login to access the content. I want them to be able to access the content without having to login.I edited sharing to “Anyone with Link ( No Login required)”, on both the Shelf and Assist.This is Dynamics 365 8.2.x, on prem, and ClickLearn classic.Does anyone know how to accomplish this?

Hello,How can I disable tooltips in my browser? Thanks! :)