Discussions

Hi all, When customers click on the assist or help icon in Dynamics 365, they are prompted to login to access the content. I want them to be able to access the content without having to login.I edited sharing to “Anyone with Link ( No Login required)”, on both the Shelf and Assist.This is Dynamics 365 8.2.x, on prem, and ClickLearn classic.Does anyone know how to accomplish this?

Hello,How can I disable tooltips in my browser? Thanks! :)

Hello Community, In Classic, we need to know once we stop Producing the old WMV format videos and just produce only the HTML video, how can we:view these effectively from the View > HTML Video (menu).. it does load in the browser with a long URL, but there are no visible media controls and all it seems to do is allow me to  click through the fields in :”practice mode” what is the best way to view these. convert the JSV.HTM files into MP4 videos with all the audio and subtitles included as well.If anyone can help, we would really appreciate it.  Thank You guys! Regards, Jim and Jasmine at Austal Ships. 

How do you assign a Workspace and select templates in ClickLearn Attain? 

In ClickLearn Classic there is a step to produce the documents (Word, pdf, etc.) and video files in order to generate them. How do you product the documents and video files in Attain? I don’t see that function.

How is “Change File Location” used in ClickLearn Classic. I have documentation created in different network locations and I’d like to consolidate them. If I right-click on a recording in ClickLearn and select “Change File Location” it wants me to open a file instead. There’s something I’m not understanding here and I’m not finding documentation on it in any references - only documentation for ClickLearn Attain.

Hi. I’ve been translating the recordings by going to each instruction text and clicking the globe on the right side of it. I click on auto translation afterwards. I would really need a more quicker way to do it for the whole recording? How do I do that? Also, I want to have bigger font sizes for the subtitles and instructions text. How do I change that for the whole recording?

Did you know that you can modify the ClickLearn video to have a slightly faster pace, without speeding up the voice? Traditionally, the instruction is read out - then the animation is shown. But with this small template change, the instruction will be read out seamlessly with the animation showing on screen. You can find the video here:   

I have been recording some processes and have waited for the green box to appear before I click the links in the process I am doing and once recording is done, Click learn only recorded around 3 of the actions over 10 actions.I am working on IFS Aurena. I have installed the google chrome plug in.

Hi there,I have a Review project in ClickLearn Attain in which I send out the training for review and approval before uploading to the live environment. I develop in the Main project folder and import the recordings in to the Review project. I do this so I know the main project file is the updated version, rather than developing in Review and uploading to Main. However each time I update and save over the recording in Review, I need to attach any images again - even though these images are in the Review folder, the association with replacing the updated recording has been lost.Is there are way to reference a recording in one project, and when updated, updates in a different project?Or is there a more efficient workflow when developing and sending out review recordings and then uploading to live environment?Many thanks,Tam

Dear Community - is it possible to copy recording steps between different ClickLearn recordings in Attain ?

Hi againI am enjoying CL Attain, but I have so many questions. Please forgive me if they have already been answered. I do try to search first before I ask my question.I saw one of your posts about structuring the modules, however I saw the structure layout looked very different than mine. I actually prefer your layout.Can you tell me how I can go about changing how my portal looks?The image below reflects my current portal… How can I change this? Your post showed icons with the recordings and headings within the structure.I would love to make this more attractive to our audience.We know we can modify the icon and colour but would love to make the layout better.Thanks Lorie D

I posted this question after viewing a video, however I have not received a reply.I am very confused since it says there are 2 replies, but I am not able to see any replies.I have copied my question from the initial request that I made.Thank you, Lorie

I have imported some modules from CL Classic.When I try to structure them, my steps show as 0 steps.Very confusing since I can edit them and see my recordings and screen shots.Can you please tell me why this has happened?ThanksLorie

Hello ClickLearn Support;After I create a recording, make any changes in the Editor then Produce it.   Where can I view the PPTX, HTM and  PDF materials?   I know how to go into the Preview and see the documents from “Writer Role” and “Video Role” but where can I view the other document formats?  I can see nowhere where I can find these other formats.  Thanks, Jim BeaudoinAustal Ships, Perth Australia

We have some new use cases for ClickLearn within our organization and one group would like to record their own audio for the steps. Is this possible?Thanks!

I imported my modules from CL Classic. I want to change the location they are saved from but cannot tell the path the same way you can in CL Classic.I cannot even tell where they are saved. Can you please tell me how to view the saved path and how to change it? Much appreciated!Lorie

Hi,Is it possible to record ClickLearn sessions for IFS Advance Planning Board ?If yes, how to do that and what is the setup required? Some of the button clicks do not recognized as required. 

Hi there,I am interested in the new analytics experience in ClickLearn Attain. I have seen posts on O-Data and the documentation ‘ClickLearn How To create and use tracking ID’ and wondering if there is any instructions on how to set this up in Attain?Thanks in advance.Tam

Put some color into your portal! Did you know that you can customize all the icons on your portal, but also for the different learning formats? Impress your learners today, by following the video below:changing icons on books and aside objects - YouTube 

Quick question:  I want to confirm in Attain there are no longer “books” and have been replaced with the components “sections”?  This appears to be the case but doesn’t hurt to ask.  Thank you for you time!  

Hello, I just installed ClickLearn on a user PC. After adding our workspaces, his document list is still empty. Isn’t the document list supposed to fill up with the avialble files from the workspace once the workspace is loaded? What am I missing?

All, My understanding is that “REPEATER” functionality will go away in the near future - please vote for this and help keep this great tool in service! In short, REPEATER allows advanced CL admins to create automated testing where you can refer to an excel spreadsheet to get values.  This is more useful than CASES because you have the ability to randomly get variables in Excel (with formulas) which makes testing much more useful.  Often times yu will get a list of items from Operations in an excel sheet and it is very easier to transform those values into a REPEATER template. With REPEATER, I can easily create 100 random requests/tasks based on formulas I write in excel.  While CASES are very beneficial and they have unique features with the xml file, it doesn’t replace REPEATER.  PLEASE VOTE to keep this.  

Hi all,Apologies if I’ve missed a topic on this already, in Attain, how can we export a full project and use the file to reimport to another version of Attain? kind regards,Brodie