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Eduard SammereierRising Star

asked in Have a question?

Adjust the Proxy

How can I adjust the proxy when i get the following error:

Peter FlintoffEnthusiast

asked in Have a question?

Uninstall and reinstall Clicklearn

Hi Morten I am having the edge issue with clicklearn connector, and i believe its because when i initially installed clicklearn soome time ago, i said no to the following message My question is - if i do that, will i lose work created already or will it still be there on re-installation?

Anthony DeleExplorer

asked in Have a question?

Clicklear portal

Hi, When ClickLearn Material is published and appears in the published content on the ClickLearn portal, how do I get the material to appear in the home section?Please see the attached. Thanks

KLACHAPELLERising Star

asked in Have a question?

Target Open for Editing

Hello Everyone, Could someone point me to some documentation that explains how the “Target Open for Editing” option is used when editing the text on a recording step?

MaxExplorer

asked in Have a question?

Result of inline text block in ppt

I’m not sure if there is something i’m missing. The format of output to powerpoint seem off to me. When using a textblock with the option “inline next” before a screenshot i expect the powerpoint to show both of these steps in the same slide, just like you see them in the browser. Recording editorThe textblock shown in blue with the option “inline next”.The screenshot shown in green. The two steps shown on the webAs expected the two steps are merged when viewing on the web. The textblock is displayed inline on the next step. the powerpoint outputThis is the formatting of the powerpoint file. The two steps are are treated separately and placed into their own slides. expected resultThis is what i expect the powerpoint to look like when using a textblock set to inline next. To be honest, i would much rather prefer to have formatting akin to what can be seen in the browser. Both for the powerpoint output and the pdf output. Any idea on how i can achieve this without using an external to

Derek BankstonEnthusiast

asked in Have a question?

%Percent Signs% in Instruction Text

The % sign is some kind of operator in ClickLearn. If you enter the text: Enter %023017%to find all parts where the description contains 023017. The result is:Enter lick on the field Description23017%to find all parts where the description contains 023017. Is there an escape character or something I can put before my first % sign so ClickLearn doesn’t do whatever it is doing with the percent sign that results in the jumbled text? I’ve tried quotes and a few other things. Double percent signs, etc. And here is the result with the first percent sign removed.

MaxExplorer

asked in Have a question?

IFS custom UI components

I have had problems with catching custom elements, spent hours on trying to figure out different approaches to get around this issue. At this point i’m wondering if clicklearn can capture any data from the customization layer at all? The green rectangle still shows up on those elements, and it is able to save a screenshot etc. But it looks like non-standard UI element data cannot be caught by clicklearn at all. Is there any documentation on the data editor in the picture below? I dont know how clickearn interacts with IFS during assist or replay, but my guess is that it is parsed and filtered. There has to be a way to use regex or some kind of wildcard character to substitute data. I want to reach out to other users here, have you had similar problems? Did you solve them? Thanks

HoMuAumaEnthusiast

asked in Have a question?

How to enable O365/Azure authentication for published content

Hi,we are going to use the O365 authentification to access the published content.After having published the content and clicking on “O365” in the sign in window we receive a window with the approval request.My question is - what have our O365 admins to do?Any preparation needed?Is there any documentation available?

mackcameronEnthusiast

asked in Have a question?

Custom layout for the learning portal

I’m new to clicklearn and have (I think) searched for answers to this unsuccessfully, hopefully I’m not asking something that has already been addressed.I would like to significantly customise the learning portal, to resemble closer to a business process management model, which clearly indicates which step of a process a user is up to. Usually displaying this as left to right, and possibly with graphical representations of each step, and linking to the relevant recording.While I understand the current tree structure is theoretically representing similar information, I don’t think that it makes it as clear or as obvious to beginner end users.Is this possible? either via templating or the custom CSS?

ArendExplorer

asked in Have a question?

Download of trainings video

Hi all, We have made a nice video for our offshore users, which we would like to be able to add to our Offshore Learning Portal. This portal currently contain all kind of other trainings video’s, and now we want to add the IFS video’s there as well. Is there a way to download the “show me” video so we can upload that into our Offshore Learning Portal?

hmccabeRising Star

asked in Have a question?

How do you check- in and check-out a recording?

In Attain, occasionally a recording will show as being checked-out even though no one chose to check it out. What causes a recording to be checked-out?

VictorAEnthusiast

asked in Have a question?

Screenshot not capturing fields in IFS Aurena

Hi. I’m trying to use ClickLearn to develop tests for IFS Apps 10 on the Aurena client. When I take a screenshot and then use a fork to react off of a field on the screenshot, I am getting inconsistent results. The fork is not always able to find the fields. In this case it’s the Site I’m trying to capture. There’s a blue outline it gives to show what it can see and even that outline seems messed up. Kind of hard to describe but I’ll include a gif to show what I mean.Is there something I’m missing. From what I’ve seen in the videos, this seems very easy to do. Do I need to add something to my browser for the screenshot to work consistently?

Søren ThornholmExplorer

asked in Have a question?

Editing a refrenced video clip dosent updated where it is refrenced

Lets say I have a video clip called ”A” in project 1, I have referenced in another project called 2. Now i realise calling the clip A dosent make sense so I change it to “B”, but in project 2 it is still called A. This makes it hard to keep track of where clips comes from. Is there something I am missing to fix this or is just an unfortunately “feature”?

Søren ThornholmExplorer

asked in Have a question?

How to edit placement of instruction text in written material

I am sure this is quite simple, but as I can’t find the answere anywhere then I will ask.Where are trying to move the instruction text which are currently on the left of the screenshots in both Word and PDF, I would like to have it abouve the image as that would allow the image to be wider and bigger. Where and how can I do that?

aproughEnthusiast

asked in Have a question?

ClickLearn Attain and Dowload PDF

We are using Attain to display Work Instructions in IFS and everything works great. However, in tthe published documents, there is a “toolbox” that is displayed on the right-side. These are links that allow for the expected functionality, but the “PDF” option under the Downloads header does not do anything; click and no effect. This seems to have worked in the past, but recently stopped working (or at least was observed to not be working). Is this a known issue? And how can it be fixed?

hmccabeRising Star

asked in Have a question?

Can you assign a Word template to a recording?

Can you assign a Word template to a recording? Or can it only be assigned at the project level?

Hans KolstadRising Star

asked in Have a question?

How do I completely remove a language option when 1 recording exists with that language?

We started using ClickLearn with English - US and needs to change to English UK.But a recording exists with Eng US. How do I remove this, without deleting the original recording?Hans

Ines SousaExplorer

asked in Have a question?

Locked Recording

I have a locked recording which I need to edit, but since it’s locked, it won’t let me edit anything. How can I unblock this? Thank you.

MelupEnthusiast

asked in Have a question?

Highlights entire screen unable to click on each step

Am unable to record by clicking on individual steps. It highlights the entire screen. Please assist.

Vicky LienEnthusiast

asked in Have a question?

How to Insert Tables

Hello,I’d like to know if there is a way to insert a table within the editor? I see that there was a request to add this feature, but not sure if it has been implemented. Thank you,Vicky

Peter FlintoffEnthusiast

asked in Have a question?

Is there a way to download or export my clicklearn recording steps into excel , that will have the steps in excel in each row?

Is there a way to download or export my clicklearn recording steps into excel , that will have the steps in excel in each row?

Andrea.martinezEnthusiast

asked in Have a question?

Transfer of information from clicklearn to clicklearn cloud

Hello, Happy to join the community. I have 2 question i hope someone can help me. Thanks! Currently my company is using clicklearn (i believe it is the standard on, non cloud… honestly, I dont know much about it) and they want to change to cloud. A little background, my collegue was in charge of the clicklearns (non cloud) but he left the project and now i have to start from an empty page and there are about 1000 files under shelves, books,.. etc. that he has stored in his computer because thats the only way to do it with the current clicklearn. May questions: Can anyone tell me the pro and cons of the clicklearn cloud compared to the clicklearn (i am building a proposition for our client to change to clicklearn cloud? Can I transfer information from my collegue computer (where the file are saved) to my computer or directly to the cloud, keeping the current structure and organization like, sheves, books, … etc…?

ClickLearnCSMCommunity Manager

asked in Have a question?

ContentCloud access and user logins

When we set ContentCloud access to private and set up access rule set via email, is it then necessary that every user who want to have access to the Learning portal have ClickLearn account?

Laura BlumEnthusiast

asked in Have a question?

OR Option in Flow Editor

Is it possible to make an OR option in the Flow editor?For example I have the following flow:Is the BO for company 707? Y/N If the answer is No, then ask Is the currency USD? Y/N (This question is skipped if the company is 707) Later in the process, I need to check, IF the company is 707 OR the currency is USD do these steps.

Laura BlumEnthusiast

asked in Have a question?

Create a small sub-section in written material

How can I create a small sub-section in the written material? In the example below, I can eliminate section 1A from the flow with a question, but in the written material, I can’t figure out how to break out just these three steps into a section without the rest of the flow being under this section

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