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480 Topics
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Hyperlink within a recording

Hi,In our recordings a step number is added automatically. If steps are added or removed, the steps automatically update.is it possible to hyperlink or add a tag to a step.so that you can refer to it. For example you have a recording that is steps 1 - 10 and on step 7 you say “refer to step 5 for more information” but then you add or delete steps between 1 and 7 and the numbering is automatically re-done. Do you then have to manually update the part that says refer to step 5, because the number will now have changed.I hope this question makes sense.Thanks Penny

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P
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pennyelsonRising Star
asked in Have a question?
Tracking Recording creation

Hi, we have multiple work streams that are creating recordings, each work stream has there own project to create their content/recordings. Please can you advise how the admins can keep track of when new recordings are created.Many Thanks Penny

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Community Manager
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Enthusiast
dave.norman@cedo.comEnthusiast
asked in Have a question?
Insert PDF

Is it possible to insert a PDF into  click learn recording or as a clickable recording/item.

693
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Community Manager
V
Explorer
Valerie SohmExplorer
asked in Have a question?
Expiration date

Hello! Is it possible to share a link of a recording longer than 60 days? Or do I always have to update the link after 60 days?Thank you and best regards,Valerie

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CFergusonExplorer
asked in Have a question?
Test Data between multiple recordings

I’m currently working on a series of APTs in order for us to automate our AST testing. I had hoped to write short recordings, and connect them together using the Test functionality. However I’m struggling to get them to connect together easily, as it doesn’t seem like scenario data setup for 1 recording is available to the next recording, instead it asks for the data again.For example, I have three recordings that do the followingCreate and Release Purchase Requisition Find Purchase Requisition Convert Purchase Requisition Line to Purchase OrderWhen connected into a test, I setup the part data differently per scenario. So scenario 1 wants Part Number LEGO-BROWN, Scenario 2 wants Part Number LEGO-TEAL, etc.This works easily for creating/releasing the requisition, and then I can use the screenshot capture to get the PR number in order to do recording #2.However when I get to recording #3, I want to select the requisition line based on the Part Number from Scenario 1. But to do this, I wo

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C
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CFergusonExplorer
asked in Have a question?
Issue with Select All button in IFS Cloud

I’ve got a recording where I search for a set of records and then for all of them that I’ve found I want to perform an action. I’m trying to use the Select All button in IFS cloud (see below screenshot) but this never seems to work in my recordings. I’ve tried moving the mouse position around but that doesn’t seem to help, the replay always fails.Is this a known bug or am I missing something?Is there another way to do an action on all records found in clicklearn without the API? I watched the API looping master class and while I’d love to do that, I don’t have access to the API. So I need to loop through a found set using the client, not using the API.For example in IFS Cloud:Find all purchase requisition lines given a specific filter Convert each purchase requisition line to a purchase orderI can’t figure out how to do that dynamically. I can easily do it if I have a set number of lines but if I want to do it for a variable number I can’t figure that out.Thanks for your help!

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Enthusiast
Philippe GrossEnthusiast
asked in Have a question?
Recordings No image present

We created the issue, that recordings are only available in one language?Other language we receive the message No image present - replay requiredHowever Replay is not possible. 

181
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Community Manager
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?
Use of Flow Editor

When editing our recorded course modules starting from the Written Editor, do we have to set up questions via Flow Editor in order for the Test Me and Try Me videos to function properly?

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Eduard SammereierRising Star
asked in Have a question?
Link, placeholder for global parameter

Is it possible to use URL-Links with placeholders for different IFS-systems?We want to use links into the IFS system with project defined server-address.example:https://<server>:<port>/main/ifsapplications/web/page/DocumentRevision/FormThe parameter ‘server’ and ‘port’ should be defined global in the ClickLearn-Project.With that feature, it is possible to compile the project for a training-system and live-system without changing all the links in the recordings.

446
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Community Manager
T
Enthusiast
Tracey McNamaraEnthusiast
asked in Have a question?
Move recordings between projects

Hi. Please advise whether it is possible to move recordings from one project to another. ‘Move file to’ only seems to allow movement within a project rather than between projects.

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Community Manager
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pennyelsonRising Star
asked in Have a question?
Import a word document

I have created a set of steps on Installing ClickLearn for our users. I have created this using screen shots and put them in a Word Doc. Is it possible to import that Word Doc into ClickLearn?Thanks Penny

884
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Community Manager
A
Explorer
Anthony DeleExplorer
asked in Have a question?
Can ClickLearn record remote desktops?

Hi,  I’m currently working for a client that only allows me to work via citrix and remote desktop, I need to create content for a software, but I can’t seem to get ClickLearn to record steps on the remote desktop even though its running on my laptop. Any advise?

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Community Manager
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Lorie LExplorer
asked in Have a question?
System Shortcuts

Back in March 2022 you showed me how to remove the shortcuts that CL captured when recording from our POS system.I would like to turn these back on.I am not looking to use the CL shortcuts but the ones related to our POS system. Can you tell me how to do this please?

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Community Manager
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Rising Star
pennyelsonRising Star
asked in Have a question?
Recording ClickLearn

I am going to be running some training for our Authors on how to use ClickLearn. I would love to use ClickLearn to record this process, however, my ClickLearn currently only records D365 Fin & Ops. How can I do this or do I need to use a third party product (which seems ironic) but also which one?Thanks Penny

883
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Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Powerpoint template

Is it possible to create a PowerPoint template where the instructions appear at the side of the screen shot rather than underneath?Thanks Penny

441
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Community Manager
N
Enthusiast
Nathan DanielEnthusiast
asked in Have a question?
How can I batch edit all steps to show entire screen?

Is there a way to edit all input screen captures to show the entire screen? As of now, they are all set to “Crop to click area”. When you have over 250 steps, it would be useful to set some properties as a batch to the whole file.

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Community Manager
V
Explorer
Valerie SohmExplorer
asked in Have a question?
Length of a recording

Hello! Are there any recommendations regarding the optimal length of a recording?Best regardsValerie

193
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Community Manager
K
Enthusiast
kramirezEnthusiast
asked in Have a question?
image editor changes are not visible in the editor

I have some images in which the red highlight is not in the correct location. I was able to use the image editor to move it to the correct place however, the recorded image still shows it incorrectly. Is there a way to fix the image to reflect the change?Thank you

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D
Enthusiast
DursubaEnthusiast
asked in Have a question?
Expiration date of shared recordings

Hi, is it possible to generate links to share that have no expiration date, or am I limited to the options 7 Days, 30 Days and 60 Days?Thank you.

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H
Rising Star
Hans KolstadRising Star
asked in Have a question?
Why are recordings that is not in the structure being included in the localization?

To keep control with which recordings are under development and which are ready to be used by the end users, they are placed in a “Draft” folder until they are added to the structure. When they are added to the structure, they are moved to a “Published” folder.The recordings in the draft folder are not yet added to the structure.Why is it that these recordings still show up in the Localization list?They are creating extra work by having to go and check which recordings are in the structure (and should be translated) and which that are still only a draft.Only the recordings that are in a structure should be included in the Localization.This is in version 12.1.9.0 (MSI)Br Hans

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H
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Hans KolstadRising Star
asked in Have a question?
Does the ClickLearn Assist URL need to be updated every time new recordings has been published?

Hi ClickLearn,After having published the newest recordings and verified that they are available in the ClickLearn Portal, the same new recordings are not available for use in the ClickLearn Assistant in the IFS Cloud environment.Do we need to update the ClickLearn Assistant URL to get the newest recordings included in the ClickLearn Assistant?It looks like the new URL is the same URL as the existing one in the “ClickLearn Assist Configuration”?Br Hans

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H
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Hans KolstadRising Star
asked in Have a question?
How to do multiple language Assist Configuration

When the ClickLearn Assist Config has been done, the Assistant is showing up in all our 3 environments, but it will only assist the users in English.Our IFS Cloud is only in English, but our ClickLearn materials are published in English, Portuguese and Arabic.How can the ClickLearn Assist be used by in Cloud the employees that need to see it in Portuguese or Arabic?/Hans 

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S
Explorer
sathyanarayanan srinivasanExplorer
asked in Have a question?
Oracle Fusion Cloud related training videos

Hello All,Are there any ClickLearn videos for Oracle Fusion Cloud software available?Please let me know

131
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Community Manager
S
Explorer
sathyanarayanan srinivasanExplorer
asked in Have a question?
Project Name not getting synced between the tool & Cloud

Hi,When the Project Name is changed in the tool , it is not getting reflected in the Saas cloud version.What could be the reason & how to resolve it? Any help would be appreciated.

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Community Manager
S
Explorer
sathyanarayanan srinivasanExplorer
asked in Have a question?
Test

Test

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