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495 Topics
P
Explorer
ParulExplorer
asked in Have a question?
Does ClickLearn support two factor authentication? How do we enable it?

We are currently using ClickLearn login provider for sign-in, and would like to enable 2FA. Is that possible? Do we need to switch to another login provider like O365?

281
Morten
Community Manager
B
Enthusiast
BronwenEnthusiast
asked in Have a question?
Not capturing clicks or hovers

I’ve tried recording a process multiple times but while it’s capturing the relevant screen section, it’s not capturing the areas I’m hovering or clicking on. Anyone else have this problem? If so, how did you fix it. The process I’m trying to capture is tracking emails to Dynamics from Outlook. It captures the ‘To’ field and the D365 plug in and nothing from there.

431
Morten
Community Manager
U
Enthusiast
Uwe BrozioEnthusiast
asked in Have a question?
How can I swap image and text from left to right!

 

311
Peter Højlund Løvskov
Experienced Helper
C
Enthusiast
CAROLEEnthusiast
asked in Have a question?
Replay failure when scrolling to the right or to the left

Dear Community,Is there any tip to record or bypass a scroll because when replaying a record with a scroll, the replay gets failed at this step. For example, in IFS Cloud (23R2), in the purchase order lines screen, several data which are not in the visible area need to be completed. So, it requires to scroll many times on the right.Even if we delete the step corresponding to the scroll, the replay stopsThanks for your help

261
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Community Manager
C
Enthusiast
Casey.TillEnthusiast
asked in Have a question?
Image not transferring correctly when published

I have a recording that the screen shot in one of my lines shows correctly but when it was published, it shows it incorrectly. Is there a way to fix this?Correct in the recording:Incorrect in the published version : 

445
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Community Manager
V
Explorer
Valerie SohmExplorer
asked in Have a question?
Language of section title

Hello! I am wondering how I can change the language of the section title in the structure. Right now there is only the German title available, but I would like to switch between English and German. The same with the titels of the recordings...How can I fix this?Thank you and best regards,Valerie

212
V
Explorer
L
Enthusiast
Lauren SchindlerEnthusiast
asked in Have a question?
Video Only Option

Hi - Is there a way to send only the Show Me Video to my company? For example, do not send out a link that allows for Word, PDF, PPT options, and only offers the Show Me video??Thanks.

731
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Linking to an Asset

Hi,I am trying to link to an Asset uploaded to my Common Asset folder via a hyperlink in a content block I can find the asset and link it (as per Christine’s Aspire tutorial) but as soon as I try to preview the recording I get an error to say the file is not found.Any ideas what is happening here? I have tried with both Word and PDF versions of the document and these files are definitely in the Common Assets folder and I can find them and link to them in the recording. Thanks Penny

481
Morten
Community Manager
E
Rising Star
Eduard SammereierRising Star
asked in Have a question?
Import Structure from Excel not working

Hello together, in ClickLearn Studio there is a function to import a structure with Excel-Data. I tried this with following Excel-Sheet (exported before from an example):ClickLearn Studio shows then a message on the Window buttom:But there is no structure imported. I didn’t find any information in the documentation.Do I need different Excel-Columns for correct importing?Best regards,Eduard 

727
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Warning when publishing

When I try to publish I get 40+ warnings and I can’t figure out what the warnings are telling me nor can I find anything in community to help me. See errors below. Thanks Penny 

321
Morten
Community Manager
N
Explorer
Nico LanglitzExplorer
asked in Have a question?
How to scroll when recording in BC?

Hey there, we are facing major problems when scrolling within BC. When I scroll via left click, ClickLearn cant replay this action. On the other hand, when I skip the scroll-action (since it does not work at all) ClickLearn scrolls from the left to the right, to the left, to the right.. It just does not stoo scrolling until it resigns and tells me that it could not find the field. Has anoyone here experience with recoring scoll actions within Business Central?

311
Morten
Community Manager
T
Enthusiast
Theresa CutlerEnthusiast
asked in Have a question?
Can links be extended beyond 60days?

When creating a link to share; the only options are for it to be valid for either 30 or 60 days. Am I able to have a permanent link, or for longer than this? Thanks :)

171
Morten
Community Manager
K
Enthusiast
kumarmvnkEnthusiast
asked in Have a question?
TEST ME - Tracking who has passed in an organisation

I plan to publish the Click Learn videos as part of the training. I would like to know how to TRACK who has viewed the SHOW / TRY & TEST ME . Is there anything in Click Learn I can enable to track ?

2034
Georgie
Rising Star
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Word Format

Hi, sorry me again.just wondering if there is a way to change how the Table of Content looks in the template so that there is more spacing in between the lines. I realise we can output the Table of Contents in the downloaded document. Is this the only way? Thanks Penny

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Rising Star
I
Explorer
Ines SousaExplorer
asked in Have a question?
Recordings not showing up in content portal after being published in ClickLearn Studio

I’ve tried to publish several times the content but after doing so, I go to the Content Portal and it doesn’t show any of the new recordings I’ve tried to previously publish.  It seems as if, the Content Portal doesn’t change at all, and doesn’t add or remove anything that I do in ClickLearn Studio.   This started happening since the new version came out. 

1077
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Hyperlink within a recording

Hi,In our recordings a step number is added automatically. If steps are added or removed, the steps automatically update.is it possible to hyperlink or add a tag to a step.so that you can refer to it. For example you have a recording that is steps 1 - 10 and on step 7 you say “refer to step 5 for more information” but then you add or delete steps between 1 and 7 and the numbering is automatically re-done. Do you then have to manually update the part that says refer to step 5, because the number will now have changed.I hope this question makes sense.Thanks Penny

290
P
Rising Star
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Tracking Recording creation

Hi, we have multiple work streams that are creating recordings, each work stream has there own project to create their content/recordings. Please can you advise how the admins can keep track of when new recordings are created.Many Thanks Penny

383
Morten
Community Manager
D
Enthusiast
dave.norman@cedo.comEnthusiast
asked in Have a question?
Insert PDF

Is it possible to insert a PDF into  click learn recording or as a clickable recording/item.

733
Morten
Community Manager
V
Explorer
Valerie SohmExplorer
asked in Have a question?
Expiration date

Hello! Is it possible to share a link of a recording longer than 60 days? Or do I always have to update the link after 60 days?Thank you and best regards,Valerie

352
V
Explorer
C
Explorer
CFergusonExplorer
asked in Have a question?
Test Data between multiple recordings

I’m currently working on a series of APTs in order for us to automate our AST testing. I had hoped to write short recordings, and connect them together using the Test functionality. However I’m struggling to get them to connect together easily, as it doesn’t seem like scenario data setup for 1 recording is available to the next recording, instead it asks for the data again.For example, I have three recordings that do the followingCreate and Release Purchase Requisition Find Purchase Requisition Convert Purchase Requisition Line to Purchase OrderWhen connected into a test, I setup the part data differently per scenario. So scenario 1 wants Part Number LEGO-BROWN, Scenario 2 wants Part Number LEGO-TEAL, etc.This works easily for creating/releasing the requisition, and then I can use the screenshot capture to get the PR number in order to do recording #2.However when I get to recording #3, I want to select the requisition line based on the Part Number from Scenario 1. But to do this, I wo

424
C
Explorer
C
Explorer
CFergusonExplorer
asked in Have a question?
Issue with Select All button in IFS Cloud

I’ve got a recording where I search for a set of records and then for all of them that I’ve found I want to perform an action. I’m trying to use the Select All button in IFS cloud (see below screenshot) but this never seems to work in my recordings. I’ve tried moving the mouse position around but that doesn’t seem to help, the replay always fails.Is this a known bug or am I missing something?Is there another way to do an action on all records found in clicklearn without the API? I watched the API looping master class and while I’d love to do that, I don’t have access to the API. So I need to loop through a found set using the client, not using the API.For example in IFS Cloud:Find all purchase requisition lines given a specific filter Convert each purchase requisition line to a purchase orderI can’t figure out how to do that dynamically. I can easily do it if I have a set number of lines but if I want to do it for a variable number I can’t figure that out.Thanks for your help!

602
C
Explorer
P
Enthusiast
Philippe GrossEnthusiast
asked in Have a question?
Recordings No image present

We created the issue, that recordings are only available in one language?Other language we receive the message No image present - replay requiredHowever Replay is not possible. 

201
Morten
Community Manager
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?
Use of Flow Editor

When editing our recorded course modules starting from the Written Editor, do we have to set up questions via Flow Editor in order for the Test Me and Try Me videos to function properly?

1523
M
Explorer
E
Rising Star
Eduard SammereierRising Star
asked in Have a question?
Link, placeholder for global parameter

Is it possible to use URL-Links with placeholders for different IFS-systems?We want to use links into the IFS system with project defined server-address.example:https://<server>:<port>/main/ifsapplications/web/page/DocumentRevision/FormThe parameter ‘server’ and ‘port’ should be defined global in the ClickLearn-Project.With that feature, it is possible to compile the project for a training-system and live-system without changing all the links in the recordings.

476
Morten
Community Manager
T
Enthusiast
Tracey McNamaraEnthusiast
asked in Have a question?
Move recordings between projects

Hi. Please advise whether it is possible to move recordings from one project to another. ‘Move file to’ only seems to allow movement within a project rather than between projects.

421
Morten
Community Manager

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