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620 Topics
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Video playback - text only

Hello,can anyone recommend some instructions/Morten’s Corner video that shows how to add a text block that shows in the videos as just the text without having any image showing at all?Thanks Penny

83
Morten
Community Manager
dynamikes365
Enthusiast
dynamikes365Enthusiast
asked in Have a question?
Can't Get Assistant Added to Custom Table

I set up my Content Cloud successfully and published a set of recordings to the Case table successfully,but now that I’ve recorded new content on a custom table that appears in the portal fineI can’t seem to get it to update to work with Inside CRM…I’m sure at this point after trying several times, I’ve probably broken something.Does anyone have an idea why the same method wouldn’t work for update as it did for initial creation?

61
Morten
Community Manager
Morten
Community Manager
MortenCommunity Manager
published in Morten's Corner
Morten's Corner - Copy From Published
Morten's Corner - Copy From Published

Learn how to lock down specific versions of your content for specific ERP versions, revisions, and patch levels. TIMESTAMPS 00:21 Scope of today00:43 What is copy-from-published?01:50 When to use copy-from-published?02:22 How to use copy-from-published?02:40 How to see the exact version of the ERP system at time of recording03:12 Creating a project using the copy from published feature07:21 Using copy from published as a Service Provider08:34 Using copy from published from the Corporate angle08:54 Using copy from published in a Training scenario09:50 Methods of Controlled Publications09:58 Controlled Publications: Project with references10:12 Controlled Publications: Subfolders11:35 Controlled Publications: Permissions11:54 Controlled Publications: Tasking System12:05 Copy from published - time capsule of current publication14:38 Thank you for watching 

280
Morten
Community Manager
J
Explorer
JEHPEExplorer
asked in Have a question?
Export Publishing Template

Hi all,Is there a way to export an existing publishing template so that I can easily import it into other projects?Even better: is there a way to define a single default template for all projects?At the moment, I have to open each project individually and assign the template manually. However, all the different projects belong to the same company, so having one default template for all would be ideal.Thanks in advance and br,Hona

271
Morten
Community Manager
C
Enthusiast
Carla DegnEnthusiast
asked in Have a question?
error when recording - connector extension

I have been recording content for several months.  Suddenly I can no longer record.  I get the red text error message about needing to install the extension to my browser.   But I have the extension installed.  I have removed the extension and readded it.  I have logged out and logged back in.  I have involved our IT dept and they are at a loss as well.I assume that this has to do with the latest release but I don’t know how to fix it.

211
Morten
Community Manager
C
Enthusiast
Carla DegnEnthusiast
asked in Have a question?
share segment url

I am attempting to generate a share link for the “try it yourself” in a learning module for structure and segments.  Every time I click “share” the window just spins and no link is ever generated.  I have exited out and restarted multiple times with no success.

183
Morten
Community Manager
M
Enthusiast
MapleEnthusiast
asked in Have a question?
Editing Item Description via Annotation Editor for Annotation Screenshot

Hi there,I’m new to Click Learn and I have some issues with editing annotation text.As you can see in the following screenshot, I created some annotation text with line breaks (for a better readability).But when I have a look at the Written Editor those line breaks are gone.Screenshot with no line breaksCan anybody help me out?  Thx.BRMatthias

203
Morten
Community Manager
Yvonne Parle
Enthusiast
Yvonne ParleEnthusiast
posted in Peer exchange
ClickLearn & Synthesia

I am looking for other people/companies using ClickLearn and Synthesia together to share ideas together.

70
Yvonne Parle
Enthusiast
J
Enthusiast
Julie BagleyEnthusiast
asked in Have a question?
Publishing 5/23/2025

Anyone having issues publishing this morning?

101
Morten
Community Manager
J
Enthusiast
Jamie JonesEnthusiast
asked in Have a question?
how do i remove the feedback footer from the publishing template?

I dont want the Feedback area on our publishing template but dont know how to remove it?

141
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Table of Contents

Hello,please can someone advise me if there is a way to put a heading of TABLE OF CONTENTS into the publishing template (Word) that only appears when there is a table of contents within the recording.Thanks

131
Morten
Community Manager
Morten
Community Manager
MortenCommunity Manager
published in Morten's Corner
Morten's Corner - AI Chat Assistants
Morten's Corner - AI Chat Assistants

Check out how to use unique AI personas for each segment and map them to different user roles in the ERP system for a truly tailored onboarding experience. Furthermore, learn how to add any type of video, webpage, pdf, “excel sheet”, and stream videos to the dynamic assets for the chats to source. 00:21 Scope of today00:58 What are AI chat personas?01:40 Which licenses carry AI capabilities?02:18 How to configure the AI personas03:15 Configuring the AI Assistant for a specific segment and system role04:20 Selecting the Persona for the Custom AI Assistant04:53 Adding predefined questions for the Assistant05:10 History and response length05:33 Adding Source content06:00 Adding a Disclaimer for the AI Assistant06:46 Adding a new custom AI Assistant07:09 Creating a new segment07:45 Adding new Dynamic Assets08:28 Mapping Dynamic Assets as Additional AI Sources09:00 Create new system role and map to segment09:50 Configuring the new Custom AI assistant10:15 Configuring the prompt for the AI a

400
Morten
Community Manager
L
Explorer
lukaskExplorer
asked in Have a question?
Connect to published ClickLearn Portal

We are building a chat bot to to serve as a ‘frequently asked questions’ chatbot for our Document Management System. A lot of knowledge comes from the exported ClickLearn portal pdf. This does the job but it’s not very scalable, every time we make a change to ClickLearn, we need to re-export the portal and upload it to the knowledge source. It’s also missing a direct link to the ClickLearn page. I can think of two ways of improving this. ClickLearn API  Is there a ClickLearn API that I can connect to my chat bot that is able to search through my portal, retrieve answers, and contain a link back to the portal? Potentially leveraging MCP (Model Context Protocol) allowing it to connect to different LLMs, including ChatGPT, Claude or Copilot. I appreciate that may not be on the short-term roadmap (I think it should be!). So the next best option I can think of is: Include URL in published PDF How do I include the URL or UUID of each module in the published ‘Download Full Portal’ pdf? That w

162
JoachimSchiermacher
ClickLearn CEO
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
The service is unavailable

When we try to view our published training content we get the message, that the service is unavailable.Is it a genereal temporary problem with the platform? Can we check the status of your platform somewhere?

121
Morten
Community Manager
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
APT execute powershell or cmd file

HiI am trying to write my own log information by using the execute function in APT. My example works when I start it from cmd. As long as I try to start a file without parameters it works also from Clicklearn APT. But if I want to pass parameters, it does not work anymore.What happens with the call in the background? How do I need to set it up so it works with parameters? I already tried to use additional parameters in the GUI, but then it separates the parameters by comma which is not working as well.Thanks for your advice. If you have a better way to write a structured log from anywhere in a test, please tell me. My goal is to have a monitoring over multiple test results with comparison with expected values and I don’t want to check dozens of log files every morning.Daniel

111
Morten
Community Manager
S
Explorer
Søren ThornholmExplorer
asked in Have a question?
Guide for iphone

So we have tried making a guide for iphone but have hit a roadblok in that using screenshots the background when watching the video contains image of a word dokument.It is belived this stammers back from when the guide was created as it had to start with a recording, the recoding have been deleted from the guide and now only the screenshots remain but in the video guide the recording is still there and it enlarges the area making it very hard to see the iphone screenshots.Anyone who has tried a similar concept or has an idea how to fix it?

384
S
Explorer
N
Enthusiast
Niranjana PattabiramanEnthusiast
asked in Have a question?
UXP - Replay

ClickLearn Team,Could you please clarify whether executing a full replay is mandatory for UXP to function effectively, or if using UXP Assist for testing is adequate—especially when preparing for future changes in the system?

211
Morten
Community Manager
M
Explorer
MonaHodgeExplorer
asked in Have a question?
Changes to Recordings

Hi,I've updated the title of my recording, but when I go to the structure, the new title isn't appearing. I removed the analyzer and tried again, but the updated data still isn't showing up.

231
Plami
Community Manager
J
Explorer
JEHPEExplorer
asked in Have a question?
Interactive Hotspots on Images

Hi all,is there a way to place multiple hotspots on an image and add interactions, so that hovering over highlighted points displays a description?I assume this isn't currently possible, but is there any other way to represent this kind of information, or is it planned for the future?Thanks for your feedback.Br,Hona

414
Peter Højlund Løvskov
Experienced Helper
N
Enthusiast
Niranjana PattabiramanEnthusiast
asked in Have a question?
Publishing 500+ Recordings in UXP—What Could Possibly Go Wrong?

Hey ClickLearn crew!We’re gearing up for a huge batch of content—think 500+ recordings —and we're diving deep into UXP publishing.Before we get too far, I wanted to check in: Has anyone run into issues during the UXP publishing process? Are there any potential delays or issues we should be aware of?Would love to hear about your experiences!Thanks in advance! 

251
Morten
Community Manager
Scott Turner
Explorer
Scott TurnerExplorer
asked in Have a question?
Learning Paths - Creating and Assigning

Hi allI would like to be able to produce a ‘learning path’ or course of resources that I could assign to (for example) a new staff member.I imagine I could achieve this by inserting a section for “New Staff content” into my structure, then copy the items from my existing structure into this new section.However, I’m wondering if there is another way to define a ‘course’ or ‘learning path’ that may be assigned to users? Happy to be redirected to the ClickLearn Universe - just couldn’t locate Kind regardsScott

312
Scott Turner
Explorer
F
Enthusiast
FredericGoEnthusiast
asked in Have a question?
Set up "Text-to-speech" Timing DURING as default?

Hello CL-Community, is there an option to set up the text-to-speech timing “DURING” from the Video Editor as default for every step? I can’t find it in the settings.It’s a lot of work to change it manually for every single step. Thank you for your help in advance. Greetings, FredericABUS - Germany

737
Morten
Community Manager
J
Explorer
James SadlerExplorer
asked in Have a question?
How can I export to SCORM

How can I export to SCORM?

2802
H
Rising Star
Scott Turner
Explorer
Scott TurnerExplorer
asked in Have a question?
Example Portals

Hi - I’m relatively new to ClickLearn and am looking to make my Portal look welcoming to users. Are there example screenshots of ClickLearn portals and templates that can demonstrate what ClickLearn portals are capable of?Mine is quite plain at present and I’ve added my logo, but it’s still pretty uninspiring! I’m not sure if that’s all I can acheive...

333
Morten
Community Manager
S
Explorer
StefnieExplorer
asked in Have a question?
How do I allow special charachters in my notes or document for explaining formulas?

How can I format special characters the text, in the current version of ClickLearn, without going to the HTML editor to do it? I have a large document which need to be styled like this. In addition I would like to show the following characters in Italics and bold: Formula:  {10 * ((9*2) / (8-5))} OR [(12x-15y) * (3x-8Y)] I know the new version will allow for this but we need this now already please. Any ideas?

673
R
Enthusiast

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