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509 Topics

Rita GabrielEnthusiast

asked in Have a question?

Link Recordings in ATTAIN

I want to know how to link one recording to another in Attain - I found an answer that said you can just copy and paste the steps, but this doesn’t work. If that’s just for Classic, how do you do it for Attain?? Thanks.

matt.bateyExplorer

asked in Have a question?

Issue with customer support?

Hello, I reached out previously about not having any sound in our modules. I was told to contact support which I did. It has not been a week and the only response I got back was on Monday that “ we are working on it” with no details. I have since reached out twice more and have received no response. Is there an issue with ClickLearn customer support currently?

christianleggEnthusiast

asked in Have a question?

ClickLearn Edge Connector Native Messaging Installation Problem

Hello All,I’ve installed the ClickLearn Edge extension into Edge AOK but each time I start CLickLearn Studio 12.0.0.200 I get the messageHowever when I run up ClickLearn Studio 12.0.0.200 and login AOK I can’t see any “Tools-Preferences” menu options - this is all that I see - an empty project screen:I have confirmed that the registry is being updated to show the Native Messaging has been registered for ClickLearn (and I copied this key into HKEY_LOCAL_MACHINE too just in case): Yet when I start Edge I get the green outline with the message “In order to record form your browser, please install the clicklearn extension first”Is there something I have missed?Thankyou

Jo PennellEnthusiast

asked in Have a question?

Annoying Pop Up of Christine Tutorial

Morena Does anyone know how to stop the pop up of Christine’s Tutorial coming up incessantly while you are editing? Despite choosing NOT NOW the pop up is very insistent. Thanks in advance for your help

Maroi GhalebExplorer

asked in Have a question?

Joining 2 images on the same step

Hello ! Can we join 2 screenshot on the same step when we want to edit both text and images ? The purpose is to shorten the document.

Maroi GhalebExplorer

asked in Have a question?

Share the recording link by email

Hello ! I want to know if we can share a recording link by email without any setting on Clicklearn ? Because, when I tried it, I’ve recieved an error’s message. Thank you !

matt.bateyExplorer

asked in Have a question?

No sound in try me

Hello, We have lost sound in all of our videos in our training modules. We have made no changes recently. The video plays but there is no narration anymore. Any ideas on how to fix this?

Lorie LExplorer

asked in Have a question?

viewing the PDF

Hi there,I am wondering if someone can please explain why the PDF document does not format the same way as the format created in the written editor?I take my time to make sure I am happy with the way the format looks while in the written editor.I then select Preview. The steps from the Preview page match the format in the written editor.From the Preview page, I select PDF and the format is different!I know some of our users like to print the PDF, so it is important that visually it is appealing and easy to follow. It becomes more work for me when I now have to return to the written editor and reformat it so the PDF is formatted in a way I am happy with.Because of this, it has added extra work for me and my team.in the PDF- spacing and bullets may look different words have extra spaces or not enough sentences that have a space between them in the editor are crammed together in the PDF as well as other smaller issuesCan someone please explain why this happens and if there is some sort of

melasheEnthusiast

asked in Have a question?

ClickLearn in IFS isn't responding

We noticed yesterday that when we try to select a clicklearn topic from inside IFS, it’s not responding. I can see the files on T drive but from within IFS, we cannot get to any of the Clicklearns Any guidance would be greatly appreciated. ThanksShelley

jasminesaiExplorer

asked in Have a question?

Why does Click Learn Attain's published written material do not produce table of contents?

Hi Click Learn Community,Whenever I produce the written materials using Click Learn, the table of contents is not detected and does not show in the produced material. Please help. Error Message:

Brou SohanExplorer

asked in Have a question?

Clicklearn user administration

is it possible inside a clicklearn project to give or limit access to a specific section to user.Thanks for your help.

aaronreiffExplorer

asked in Have a question?

ClickLearn in a virtual desktop

Doing the trial of ClickLearn and having issues creating content in a virtual environment. I’m on google and we’re using VMWare. Are there known issues creating content using a virtual desktop?

hmccabeRising Star

asked in Have a question?

Add hyperlink to file in network location in Attain

Is there a way to add a hyperlink in a content block to a file located on our network? Example:\\network location\folder name\file name.pdf When using the “Link” function, it seems to only accept hyperlinks to Web addresses that contain “www”. I can enter the network location directly in the text block and it does show as a hyperlink. But it displays as the full path. I cannot give the link a name.

aminasulExplorer

asked in Have a question?

Copying languages

Hi! I have about 20 instructions where there are two files with the same instruction but one is in Swedish and one is in English. I’ve tried to copy the steps from the file in Swedish to the one in English but I am having some issues.Is there any way I can combine two recordings like this or am I bound to use the replay-function for one recording with multiple languages? Best regards,Amina

habeebglobalEnthusiast

asked in Have a question?

unable to change recording title

Unable to change recording title it keep reversing back to old title on structure

FOberlinExplorer

asked in Have a question?

Fields with Drop downs or dates

I’m working in IFS Aurena and using Attain, and am wondering how best to capture fields with drop down information, or date fields. If I create my instruction and select values, then every time I run the assist it wants that same value to be selected.Is there a better way to handle these fields so that the end user can input their own values when running the assistant in IFS?Thanks in advance!

nidhal.maawaliEnthusiast

asked in Have a question?

Assist not working with all records

when i open the assist it shows this screen

david.harmerExplorer

asked in Have a question?

What is needed to Publish updated recording?

Dear community, from what I can see if one wishes to make a slight adjustment to a single recording the process of publishing is; Make Change to Recording and Save Go into Structure and make a minor change, then change it back, then Save This then allows to publish Clicklearn then takes 30+ minutes to republish all the content. Is my summary correct? surely there has to be a better way to instantly publish a content change that has no impact on the structure?Any ideas or am i missing something?

Lorie LExplorer

asked in Have a question?

recording yourself using CL

I enjoy watching Morten’s corner and love that Morten is able to record himself using CL. As training new employees, I would like to be able to record myself using CL instead of having to personally train each employee.Is this a software you use within CL that allows you to record yourself or do you use something else? Lorie

Lorie LExplorer

asked in Have a question?

total recorded hours

Good morning,Is there a place to view the total amount of recorded module hours?We have a department that would like to use our modules, however they would like to plan how long it would take someone to view all the existing modules.Is there anywhere that I can see how many hours of recorded modules I have? Lorie L

Lorie LExplorer

asked in Have a question?

Linking modules in different projects

We have multiple projects that are regularly being used by different users.Some of our modules are being used within each of those projects. Meaning the same module can be in 3 different projects.Is it possible to make a change in one module in one project and have the same module in a different project updated at the same time?It is very time consuming having to make the changes in each project.Lorie

MonaHodgeExplorer

asked in Have a question?

Animation and Narrating

Hi,How do you make the animation faster so it’s the same as the narration. It seems to be quite slow in between.I am using Clicklearn Attain.I had looked at Mortons Corner but I believe that was for Clicklearn Classic and I cannot see where this section is in Attain.

nxavierExplorer

asked in Have a question?

Is there a way to change the location of where the assistant's dialog box appears?

Hello,On some occasions, the assistant’s dialog box appears in locations that block the user’s view of the field being addressed by the assistant. I have noticed this will occur when I have the “Any row: Changed instruction to target selection of any row” toggle enabled for the step. See below for an example. I would prefer to have the dialog box appear in a position revealing the first column to the left of the page.

DanExplorer

asked in Have a question?

Can I produce a shelf without importing all recordings and books into the application?

I’m producing a VERY big shelf, a user guide portal, made by many teams. Can I produce the Shelf without importing all the files? Dan

nxavierExplorer

asked in Have a question?

How to view comments on recordings made by users in the content cloud?

I would like to know how to view comments made by users on the recordings.

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