Skip to main content

- - Knowledge base
Events

Community
Discussions
Have a question?

Have a question?

Ask your question – and don’t be shy to help others!

451 Topics
892 Replies

When you subscribe we will email you when there is a new topic in this category

451 Topics

Recently active

Most replies Most views Newest first

tsilverExplorer

asked in Have a question?

Is user registration required to view the portal now?

In the past I have been able to take the URL once published and give that to users to access the recording. Now it seems each of our users need to register for an account before they can view. I haven’t done anything different in the publish process.

KLACHAPELLERising Star

asked in Have a question?

Is there a ClickLearn Attain Admin Guide?

ClickLearn Classic offered an admin guide. Is there one for ClickLearn Attain? If so, please provide a link for download.

Miguel RengifoEnthusiast

asked in Have a question?

Pronounciation of the word "Close"

The English language engine pronounces “Save and Close” as if the word “Close” is an adjective (ex. at close range: klōs) and not as a verb (ex. Close the door: klōz). Is there some way to correct this without affecting the text?

hmccabeRising Star

asked in Have a question?

Add page break in a recording or Word template

Is it possible to place a page break in a recording to force a section or step to start on a new page in a Word template? Using the example below, is there a way to force the Second Chapter to start on the next page in a Word document/pdf?

Anja SchmidRising Star

asked in Have a question?

Is it possible in Attain to change the mouse command afterwards like in Classic?

Hi Community, has anybody any experience if the change Mouse Command does still exist in Attain?I could not find it.Thanks for your help.Best regardsAnja

hmccabeRising Star

asked in Have a question?

How do you add custom icons in Attain for projects and the portal?

How can you assign a custom icon to a project?How can you use a custom icon on the Portal?

RobAExplorer

asked in Have a question?

Produced Content Options

From memory in Classic version you could select to include or exclude the produced content type such as PDF, Word, PPT, Videos. Is this possible in the new version please, say for example I only want to produce and publish PDF and ‘Watch Me’ video? I could not see the option to do this?

KLACHAPELLERising Star

asked in Have a question?

ClickLearn Attain Publish Warning - Cannot find asset for 'Custom'

I’m just familiarizing myself with ClickLearn Attain and doing some experimentation with publishing. When I tried to publish today, I received the warning “Cannot find asset for ‘Custom’”. What does this mean? Is there something I could have set up with my assets in the project?

Tam FleetwoodExplorer

asked in Have a question?

Replay and the Data Editor

Hi there,I am changing the Replay Data in the Data Editor to select Set to current row or Set to row number - but each time I try Replay this doesn’t select a row, and I need to re-record the steps. This is upgrading from Desktop BC to Web BC.Also, in the Replay data, is it possible to use the text that ClickLearn records - for example, in the Desktop version of BC the recording text is ‘Click on the ribbon button New’ and in the Web version the text is ‘Click on the navigation menu item New’ - I tired to add this text in the Replay data but this did not pick up upon Replay.Any further instructions are appreciated.Many thanks

hmccabeRising Star

asked in Have a question?

Attain Word Document Styles

Which styles are used in a Word template for Attain?

hmccabeRising Star

asked in Have a question?

Publishing Content in Attain to Our Company Web Server

Is it possible to publish our content in Attain to our own secure Web server instead of to ContentCloud? Or, is it possible to secure the content when publishing to ContentCloud so it is not public content, but rather private - accessible only to our employees?

hmccabeRising Star

asked in Have a question?

Drag & drop steps in Atttain

Is it possible to drag and drop steps in Attain recordings? Or only the text boxes?

JörgExplorer

asked in Have a question?

How can I adapt my Project structure?

Hello,I would like to know if I can adapt my project structure in that way that I can implement the look/appearance of the navigation section. Please have a look at the following screenshot: Hopefully it is possible to adapt this structure or maybe choose between these two options. At least it would be great if the navigation section could be constantly faded in. Thank you in advance. Best regards,Jörg

BillatREMEnthusiast

asked in Have a question?

Project is Locked

I just created a project and attempted to import Clicklearn Classic recording and I have a message that the projecy is locked.I am the Admin on the project, How do I unlock it and why did this happen?

hmccabeRising Star

asked in Have a question?

Link to another recording

Is it possible to link from one published recording to another? For example, we want to add a link in the PDF version of a recording to another recording pdf.

robert.towlerEnthusiast

asked in Have a question?

Replubishing updated recordings

I made a text mistake in one of my recordings.I went into the recording and updated the text.I checked the preview (AOK)I save the recording, did a refresh in the recordings panel.Went through all the publshing steps once more.But when I go to the website, it still shows the old text.I also tried removing the recording from the structure and replacing it. None of these have worked, any idea how to update this?TIARobert

Jane WatkinsEnthusiast

asked in Have a question?

Attain: Replay stopping due to error is steps

We are slowly moving over from Classic to Attain and when replaying I come across issues where I see a message to say a step has changed since it was recorded and replay cannot continue until the step is resolved. When I check the recording, there is no issue and nothing has changed and I see a red warning triangle on the step > how can I tell what the issue is and why Attain cannot replay?

DanExplorer

asked in Have a question?

Unable to stop recording with ctrl+ctrl

I am making instructions for IFS10 IEE and I am suddenly unable to stop recording neither by pressing both ctrl keys nor ctrl + shift with mouse pointer un the upper left corner. Have to terminate the program with Alt+F4 Any tips ?Dan

OnefffEnthusiast

asked in Have a question?

Pictures and pathnames

Good morning,I’m new to ClickLearn and trying to get my head around the issue whereby when you add a picture to a ClickLearn script (in a Note), you have to select the picture from a drive and the full path is entered. Can you use UNC path names here? The reason I ask is because we are developing many scripts for a client but the client is going to build the shelf and the chapters themselves. If we create the scripts on our laptops but put the images into a network folder would this work (etc etc).Thanks.

Tam FleetwoodExplorer

asked in Have a question?

Is it possible to add a mailto: link as a hyperlink? We have an email address I need to add to the structure. Many thanks,Tam

jacob.smithEnthusiast

asked in Have a question?

Conditionally including steps in video?

I’m running into issues trying to conditionally include steps in my video. Here’s what I’m doing:Create a “Have a question?” step. Create a section or group of steps. Go into the Flow Editor and create a condition to include that section in the instruction process.The problem is the video still includes the steps in the section/group with the condition regardless of the answer that is submitted. The only fix I found was to add a condition to every step, which seems a bit inefficient. Am I missing something when setting this up, or is it potentially a bug? Thanks in advance for the answers :)

jasminesaiExplorer

asked in Have a question?

How to fix Video Issue - Image not Changing?

Subtitle, audio and cursor animation works but the image on the video is not moving. What do I do to fix this?

Reggie-LopezExplorer

asked in Have a question?

Search not working in Assist or Portal

Hi, I have dynamics 365 on-prem, version 8.2.x. My published assist and help portal search function is not working. see video: https://www.screencast.com/t/bOu9Li4hj Is this a setting or is there something wrong with my solution?

Reggie-LopezExplorer

asked in Have a question?

ClickLearn help requires login to access Help

Hi all, When customers click on the assist or help icon in Dynamics 365, they are prompted to login to access the content. I want them to be able to access the content without having to login.I edited sharing to “Anyone with Link ( No Login required)”, on both the Shelf and Assist.This is Dynamics 365 8.2.x, on prem, and ClickLearn classic.Does anyone know how to accomplish this?

Erik GerstenbergerEnthusiast

asked in Have a question?

Disable Tooltips in Browser (Business Central)

Hello,How can I disable tooltips in my browser? Thanks! :)

1
...
10
11
12
13
14
15
16
...
19

Page 13 / 19

Badges

ClickLearnSupporthas earned the badge Talk Master
Valerie Sohmhas earned the badge Talk Master
pennyelsonhas earned the badge Talk Master
Matt Bhas earned the badge Talk Master
Eduard Sammereierhas earned the badge Talk Master

Show all badges

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

NOTE: When creating a new account, please note you will by default receive e-mails regarding ClickLearn community activities. You can manage your email preferences under your personal Profile settings. ClickLearn collects personal data to enable your use and to develop and improve the community and to provide you the most useful service, as detailed in the Privacy Policy. We only accept personal accounts. Fake accounts (users engaging under fake names),or group accounts will not be accepted.

Social Login

Login with Token

or

Username - please enter your Username, NOT your email address *

E-mail address *

Company *

Job Title *

Receive community digest emails?

(Private)

Only you and moderators can see this information

*

Yes No

City *

Country *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Login with Token

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK