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484 Topics

AvaJimRising Star

asked in Have a question?

Can you include the Group Title in the Videos

I would like the Group Title to be read out as part of the Videos. In the Written documents, the Group Title provides context for the following steps. I would also like to include this in the video, but I am not sure how to.

beauj9Rising Star

asked in Have a question?

How can 2 authors share same files in ClickLearn Studio?

Hello Community;We are in the process of migrating to Attain, but for now we need to keep working on some old files in Studio (classic) I have just returned to my previous company and I need to see the same files another author is using. Can someone please tell me how we can do this until we have fully moved to Attain?

hayley.williamsExplorer

asked in Have a question?

Are release notes posted prior to future releases, so we know what is being released?

Are release notes posted prior to the next release, so users will know what’s coming?

Andrew JonesEnthusiast

asked in Have a question?

Clicklearn via SharePoint online using Edge not working

Not sure if it is to do with the recent update to Edge. It is still working when using Chrome?We also use SSO

trice602Rising Star

asked in Have a question?

FMS 6.8 Mobile App

Community,Title ”FSM 6.8 Mobile App” - title un-editable I am looking for additional information and updates about how to record FSM 6.8 Mobile App screens on an iPad or Windows 10. I have watched this YouTube from Morten and can duplicate but looking for additional comments, discussion, and updated solutions that others have tried in 2021.recording smartphone apps - YouTube Thank you for your time!

robin.hollanderEnthusiast

asked in Have a question?

Business Central extension on-prem

Hi, I am trying yo find the latest extension for Business Central on-prem can anyone help?

Don BurrisEnthusiast

asked in Have a question?

Using a mailto address as hyperlink for Portal Help in Attain

Hello, I am attempting to use a mailto URI for the Portal Help link in the Publishing Template. It seems to only accept web addresses… Am I missing something? I’d rather not create a seperate web-form just to send an email.

Emily HoseinEnthusiast

asked in Have a question?

Inside Help, Forms and Entities Removal

How do you remove the Inside Help, Forms and Entities from the ClickLearn Shelf?

Gian BuenavidezExplorer

asked in Have a question?

Cannot copy screen content - please contact ClickLearn.

I was recapturing my video and after that I was trying to press on the “stop recording” button and this appear. Do you guys know why it appeared?

DanExplorer

asked in Have a question?

Recorded new steps do not show up

One of my users reports that after recording new steps, the new steps do not show up in the recording. Has anyone experienced this? CL 11.0.0.79

robert.towlerEnthusiast

asked in Have a question?

Recording drop down menus and popup date pickers

Just started with ClickLearn.I’m looking to find the best way to capture transient windows, such as date pickers and dropdown menus.Are there any accepted best practices for this within ClickLearn?I was unable to find any docs that specifically address this issue.TIARobert

matt.bateyExplorer

asked in Have a question?

Did we lose page view count in the dashboard?

It used to be, when I went to the dashboard, I could see total page views and other information. That no longer exists. Did it get removed? I was using to gauge how much interactivity we had in the training portal.

Carrie RoussinExplorer

asked in Have a question?

Editing associated text that references Annotated Screenshot

My colleague created an annotated screenshot and I need to edit the associated text, but I can’t seem to make the text editable...even in the Writer editor. help? I am only able to access the Annotation editor but the text is not in the actual screenshot.

aaronreiffExplorer

asked in Have a question?

Create SCORM and include Test Me

Is there a way to create a SCORM file and include a Test Me?

hmccabeRising Star

asked in Have a question?

Template changes not showing up

The first time we upload a word template to the common assets of a project, the template is applied. Whenever we make changes to the template and update the new document in common assets, the changes do not show up. What are we doing wrong?

Carrie RoussinExplorer

asked in Have a question?

Formatting Screenshots

Is it possible to have CL produce a screenshot with a border framing the shot?See in excerpt below, on the right side of the screenshot is white which makes it indistinguishable from the background.

MonaHodgeExplorer

asked in Have a question?

Recording information from a Drop down box

Hi, I am trying to record information from a drop down box just wondering what is the best way, example below- I enter the customers name then the drop down box apprears and I click on the customers name to enter the details on an order. Thank you

Jessy ZwanzigEnthusiast

asked in Have a question?

References in sidebar

Hello together,how I can remove references in the webpage sidebar? The field does not come until it is published. I didn’t find it in the template settings. Thanks!

jasminesaiExplorer

asked in Have a question?

How to record with only 1 screen?

I am using 2 monitors, 1 as my main screen for click learn and recording IFS, and another to read the script for what I should be doing. After recording, Click Learn also captured the second monitor. How do I only capture and record 1 screen?

Carrie RoussinExplorer

asked in Have a question?

Is the "feedback section" mandatory on all CL product creations?

We prepare materials for clients which they review and accept or request changes and we finalize. We would prefer not to include the feedback section on every CL product, but it seems to happen automatically -is there a way to remove it or prevent it from appearing?

Gian BuenavidezExplorer

asked in Have a question?

Oops!!! Something went wrong.

I have created a test project with the starting languages English and Dutch. After finishing the replay, translating and editing part I decided to add a third (3rd) language (German). Unfortunately, after I published my project I started experiencing problems with the German language. If I press on a map it shows me an error “Oops!!! Something went wrong”

MonaHodgeExplorer

asked in Have a question?

Cropping Unwanted Data

Hi, is there an easy way of editing a scenario where you can take out information. Eg: On the top of the screen it captures the browser which I don’t require, I have tried in the image area to crop but that doesn’t seem to work. Thank you

DanExplorer

asked in Have a question?

Green box does not appear at same position as mouse IEE

When recording from IEE ( res ok at 1920x1080) the green box appears below and to the side of where i have my pointer at.

asked in Have a question?

Clicklearn Classic - Where did the Publish button go ?

Hi all, We have the latest version of Clicklearn classic installed on a shared server, and it has been a few days now that the feature “publish” has disappeard !We tried everything, the system is also compliant with what it is mentionned here: We are running out of solutions. Any ideas on what we can do please ? Thank you !

Disney-CookEnthusiast

asked in Have a question?

Structure Icon missing from my project - free trial

Missing Structure icon on left sitemap

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