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487 Topics
I
Explorer
Ines SousaExplorer
asked in Have a question?
ClickLearn Assist Configuration

ClickLearn Assist Configuration isn’t currently letting me publish a new link so that my team can have access to it.  

761
Morten
Community Manager
L
Explorer
Lorie LExplorer
asked in Have a question?
Changing the captured step

When capturing a button function , example: Click OK, ClickLearn records the step as “Click on the button OK.”I would like to change the wording for this for all steps and not have to manually change each step.Can you tell me how to change it so ClickLearn records it as just “click OK” or whatever button name we are referring to?I only want this change to happen for any buttons that have to be clicked on.Lorie

511
Morten
Community Manager
G
Enthusiast
GkabbaraEnthusiast
asked in Have a question?
Migrating permission Sets from IFS V10 IEE to IFS Aurena

We are currently using IFS v10 IFS Enterprise IEE and would like to configure & migrate Permission sets in IEEE to the users so they can use Aurena. Thus we need to setup projections.The Tech team are having challenges in going to each profiles permission set and Granting access to the projections one by one. For example we have a few users who only have 4 permission sets but they are Internal Audit and they have Read only access to all the objects. Our team has to go the the list under the projection tab and grant each object seperately which is time consuming.Any tips & tricks on how we can semi automate this process. We ae talking over 250 users which permission sets unqiue to each user.Any Manuals or videos on setting up Aurena would be appreciatedregardsGuss

4032
G
Enthusiast
K
Explorer
Kasper Thøger HolmbergExplorer
asked in Have a question?
Text color

HiI was wondering why, sometimes ClickLearn auto generates different types of text colors, for actions made in a recording in IFS?the actions are sometimes texted in black, red, green, yellow and blue - why is that and what does the different colors mean?Thanks in advance 

591
Per
Super User
M
Explorer
MonaHodgeExplorer
asked in Have a question?
Learning Management

Hi In ClickLearn does it have any learning management capability, i.e., put a list of end users and what they need to run in ClickLearn as part of their training?

621
Per
Super User
D
Enthusiast
DevaEnthusiast
asked in Have a question?
Subtitle modification

Can subtitles be modified in any way?  For example, font size, block size, block colour, block location etc…?

251
Per
Super User
C
Enthusiast
Christine PhillipsEnthusiast
asked in Have a question?
Locked recordings

My replay has failed and now my recording is locked. Is it possible to unlock the recording please.

651
Per
Super User
B
Enthusiast
bheyankaEnthusiast
asked in Have a question?
Individual SCORM packages

My LMS requires individual SCORM files. Essentially, I have Topic A with 7 recordings and Topic B with 8 recordings. How can I get two separate SCORM packages?

1441
Per
Super User
K
Rising Star
KLACHAPELLERising Star
asked in Have a question?
Default Recording Save Location - ClickLearn Attain

We have created a folder setup in ClickLearn Recordings page for organizational purposes. Is there a way to have recordings default to a certain location in the recordings folders based on the user that created them?

171
Per
Super User
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?
How can I copy and merge several recordings into one module/lesson?

One of my SME’s would like to copy and merge a few recordings that he initially recorded as separate modules/lessons and now would like to copy and merge these into one module/lesson.  How can we achieve this?  

1021
Per
Super User
M
Explorer
MonaHodgeExplorer
asked in Have a question?
Dashboard Data

Hi,On the Dashboard, is there a way to view if individual users have completed the clicklearn training or even started?

831
Per
Super User
Debra-Derieux M
Explorer
Debra-Derieux MExplorer
asked in Have a question?
How to remove text from a recording

Hi again,When editing the recordings, there are instances I need to delete/remove the text from a recording and do not know how.  I have tried excluding from material content, deleting the text in full editing but when I preview the video, the text I wish to remove is still read out by the AI and it still appears visible.

441
Per
Super User
A
Enthusiast
AngelaleeEnthusiast
asked in Have a question?
ClickLearn Classic

Hello ClickLearn Community,  I currently have ClickLearn Studio downloaded with contents created. However, I need to download ClickLearn Classic in order to use it alongside with NAV.  How can I download ClickLearn Classic If making the switch, will the recordings be erased? Thanks a ton!

211
ClickLearnSupport
Community Manager
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?
Can you set videos to start playing automaticallly?

As the title suggests, can you set it so that videos just start playing, without needing to click to start? Many thanks!

341
Morten
Community Manager
D
Enthusiast
Dennis VerheesEnthusiast
asked in Have a question?
Upload template/share tempalte

How can i share my created template with someone else? Now it's only possible to select your previous created templates. How can my colleague select/upload my recordingtemplate?  

221
Morten
Community Manager
H
Enthusiast
homaak2Enthusiast
asked in Have a question?
IFS10 Aurena

We are currently using IFS with IFS Enterprise explorer and has created work instructions with that client.Going forward we will also introduce IFS Aurena in certains areas, can I replay existing work instructions and fetch screenshots from Aurena or am I forced to record all instructions from scratch in Aurena?

681
Morten
Community Manager
A
Rising Star
AvaJimRising Star
asked in Have a question?
How to quickly access a Recording from a ClickLearn Chrome Assist?

If a user is accessing an Assist through the ‘ClickLearn Chrome Assist’ browser extension, is there a way they can jump directly to the related recording on  the learning portal? (e.g. without having to open the learning portal in a new tab and find the relevant video) Scenario is they find the relevant Assist in context of using the system, but may want to watch a Show Me video before making a live attempt.If not possible, happy to log this is a feature request.

421
Morten
Community Manager
H
Enthusiast
HoMuAumaEnthusiast
asked in Have a question?
Publish to a "fix" folder in ClickLearn Attain

Hello,after having published recordings to an on premise target I wonder about a  “strange” folder which has been added to the given target directory:...Clicklearn\Book\Materialliste\P10518273-4167-4de7-9bdc-3cb4b3297a8b.1031\... This looks like a dynamic addition.Is there any way to publish recordings on premise without this behaviour?We need a fix directory for the published ClickLearn elements for external links. Best regardsHolger

281
Morten
Community Manager
S
Enthusiast
Stan GruijtersEnthusiast
asked in Have a question?
Publishing specific record / Sections in Attain

Hi All,Does someone know if and how it's possible to publish a specific Record or Section in you Project? For now I'm only able to publish my full project.. This is regarding Attain.Thank you in advance.Stan Gruijters

332
S
Enthusiast
A
Rising Star
AvaJimRising Star
asked in Have a question?
Change default instruction text in connector

Hello,I am creating documentation using Microsoft Dynamics connectors and would like to edit the sentence structure of default instruction text.For example, when recording a process, the standard text would be “Click the button New”. I would like it to automatically be written as “Click the New button”, which is more natural and grammatically correct. Currently I am spending a lot of time editing every step to correct this type of phrasing, but would rather apply a change at the template, or via the connector if possible.Hope this makes sense.Thanks

774
A
Rising Star
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?
Cannot load Project

Hi guys, This morning, all of a sudden, my Project will not open.When I try to open my Project, I get three messages appearing in sequence as I click OK: I’ve tried restarting the software, restarting my computer, logging out and back in, and rolling back updates, but no success. My portal so far still exists and works in the browser - the issue I’m experiencing is within the Attain client itself. I have also contacted Support and asked to raise this as an urgent case as I cannot work on any content while this is happening, but have not yet heard back. Has anyone else seen this before? Please help!

914
ClickLearnSupport
Community Manager
J
Explorer
James SadlerExplorer
asked in Have a question?
Returning to a project and adding further steps

Hi, I was wondering if it’s possible to return to an old project and add some steps to what has already been recorded. We save as SCORM and both the pdf and Try me options are used in equal measure - how could I do this rather than re-recording from scratch? TIA

721
Morten
Community Manager
M
Enthusiast
Michael123Enthusiast
asked in Have a question?
PDF/Word formats not displaying text

I published my content to the ContentCloud and when I try to download a recording in a word or PDF format, some of the steps are not displaying the text associated with them. Viewing directly from the ContentCloud works fine but the word and PDF formats are having issues. If anyone has had this issue or has suggestions on how to fix it, that would be great! I included a screenshot to help clarify the issue. This is the content cloud. The text in the second step shows fine. This is the word format the text from the second step is missing.  

581
Morten
Community Manager
I
Enthusiast
Indika AthukoralaEnthusiast
asked in Have a question?
Invalid Credentials

I’ve signed up for a trial and trying to use ClickLearn for Dynamics CE.When I try to create a new Project. It doesn't allow me to connect to dynamics instance. Give me “Invalid Credentials” error.  Can anyone help me on this pls

251
Morten
Community Manager
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?
How to edit the PDF output to remove/change email address?

When a user selects the PDF option for a module, it has the email address of the person who created it in the top-right corner of the PDF document. I don’t want customers/users to have my direct email address - I want that to show the email address I’ve set in the publishing template. How can I change this?

882
Georgie
Rising Star

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