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We are using Attain to display Work Instructions in IFS and everything works great.  However, in tthe published documents, there is a “toolbox” that is displayed on the right-side.  These are links that allow for the expected functionality, but the “PDF” option under the Downloads header does not do anything; click and no effect.  This seems to have worked in the past, but recently stopped working (or at least was observed to not be working).  Is this a known issue? And how can it be fixed?  

Can you assign a Word template to a recording? Or can it only be assigned at the project level?

We started using ClickLearn with English - US and needs to change to English UK.But a recording exists with Eng US. How do I remove this, without deleting the original recording?Hans

I have a locked recording which I need to edit, but since it’s locked, it won’t let me edit anything.  How can I unblock this? Thank you. 

Am unable to record by clicking on individual steps. It highlights the entire screen. Please assist.   

Hello,I’d like to know if there is a way to insert a table within the editor? I see that there was a request to add this feature, but not sure if it has been implemented. Thank you,Vicky

Is there a way to download or export my clicklearn recording steps into excel , that will have the steps in excel in each row?

Hello, Happy to join the community. I have 2 question i hope someone can help me. Thanks!  Currently my company is using clicklearn (i believe it is the standard on, non cloud… honestly, I dont know much about it) and they want to change to cloud. A little background, my collegue was in charge of the clicklearns (non cloud) but he left the project and now i have to start from an empty page and there are about 1000 files under shelves, books,.. etc. that he has stored in his computer because thats the only way to do it with the current clicklearn. May questions: Can anyone tell me the pro and cons of the clicklearn cloud compared to the clicklearn (i am building a proposition for our client to change to clicklearn cloud?  Can I transfer information from my collegue computer (where the file are saved) to my computer or directly to the cloud, keeping the current structure and organization like, sheves, books, … etc…? 

When we set ContentCloud access to private and set up access rule set via email, is it then necessary that every user who want to have access to the Learning portal have ClickLearn account?

Is it possible to make an OR option in the Flow editor?For example I have the following flow:Is the BO for company 707? Y/N      If the answer is No, then ask Is the currency USD? Y/N (This question is skipped if the company is 707) Later in the process, I need to check, IF the company is 707 OR the currency is USD do these steps.

How can I create a small sub-section in the written material?  In the example below, I can eliminate section 1A from the flow with a question, but in the written material, I can’t figure out how to break out just these three steps into a section without the rest of the flow being under this section 

Hello, How do i start using the Portal?The portal seems empty and i have no clue how do i create a recording. am i missing something? I see the studio which has following options. Going through many videos to create i see everyone using the portal. Am i not using a deployed one? pls help

Is there a way to export all of the ClickLearn articles on the cloud Published contents to a local computer

Hi, I am trying to select a Screenshot as a Variable for a APT Test I am creating (I am new to ClickLearn) and when the Screenshot is open the Select button is greyed out and I am unable to select the Screenshot.  Can any help?  Thank you. 

Within ClickLearn studio, I’ve created the structure to how I want it to look.  How do I promote that structure to our company’s ClickLearn Portal?  I’m not seeing any way to publish the changes.  Do I need full admin rights to do this?  Any information would be appreciated.

I have tried to search here on the pages, but is it possible to have standard chapters in Attain, like it was in the Classic version? Would like each WI starting with some background information, before the actual steps start. I haven’t been able to figure this one out yet.

Hi all, Does anyone know if recordings from IFS10 (or previous versions) can be replayed on IFS Cloud?IFS10 is based on IEE, whilst IFS Cloud is more of a browser type of Interface.

Hi Everyone,I am trying to create one link with two guides and two different languages. Is that possible?Thank you for your help!KR, Sivi

Do you need a license to get started on learning about how to use and implement ClickLearn, on the ClickLearn Universe website?

Is it possible to export or download the data on the screen that lists the recordings? we want to display the metadata as columns on the recordings screen and then export the recordings list with the metadata columns.

In the Recording > video editor > can you make bulk changes? IE, I want to change the mouse movements for each step in my recording. I know how to do that on a step-by-step basis but not for all steps in the recording all at once. Is that possible?

Is the CL extension on Web browsers updated simultaneously with the update to the overall software system itself? 

Is there a contact/CL Employee user email you could provide for training specifically in APT? 

Is APT (Automated Process Testing) an added feature that needs to be purchased or is this part of Attain? 

Do you have a search function through out all recordings?