Skip to main content

- - Knowledge base
Events

Community
Discussions
Have a question?

Have a question?

Ask your question – and don’t be shy to help others!

501 Topics
1,000 Replies

When you subscribe we will email you when there is a new topic in this category

501 Topics

Jenn WarrenEnthusiast

asked in Have a question?

Using Attain OData in Power BI

I was very excited to see the post “Power BI using ClickLearn Data” and have just started to work through all of the additional posts in regards to creating a Power BI dashboard.However, I am noticing that most of the articles are using data from ClickLearn Classic. We are using ClickLearn Attain and I am having a hard time figuring out what the data means. There was a pdf posted that breaks down the data within the Company Tracking Data, but the data I have has several differences:Different Action item labels intValue2, intValue2, and intValue3 txtValue1, txtValue2, and txtValue3I was hoping someone had some experience creating a PowerBI dashboard using the Attain data who could share any insight, or if there was an OData Attain Document.Thanks

KLACHAPELLERising Star

asked in Have a question?

Publishing Report Error: Windows Video

Hello,I am getting an error on my ClickLearn Attain publishing report which states, “Producing Windows video will cause very slow production time! Please turn off ‘Windows video’ in publishing template”. I’ve tried to find where to turn this off but cannot. Does anyone know how to fix this error?

TomGEnthusiast

asked in Have a question?

Chrome Assist - do we have to paste url every time

Hello - just setting up Chrome Assist to work with IFS Aurena.The guides are working pretty well now, but I just wanted to understand if users need to paste the CL url into this field every time, or if there’s a way to have it permanently set up?Thanks!

Ines SousaExplorer

asked in Have a question?

ClickLearn Chrome Assist

There have been two problems while trying to access the project through ClickLearn Chorme Assist. First of all, when I put the URL for the project it says it’s incorrect, when I believe it isn’t or when I tried different ones. The other issue that came up is that the Project Link that we need to click to access is hidden: Could someone please help me with this. Kind regards, Ines.

ShlandyEnthusiast

asked in Have a question?

Business Central and Green Box not in the right place

When using Business Central in Chrome, with Click Learn, the green box appears above the spot where the click should take place. If we put the mouse over items in the quick links(Top of teh screen), the green box appears 2 inches too high. If we put the mouse on the cue cards, the green box appears too high over the cue card. strange item - If I have teams sitting over Chrome’s screen(stacked on top of), then the box correctly tracks to the right location. Strange Item - Other applications have the green box show up correctly. Installed - Chrome connector and Chrome Assist are installed.

timearthurExplorer

asked in Have a question?

Setting up Connectors

Hi - I’m a ClickLearn newbie. We’re using IFS. When I set up a new project, and then start a new recording, I continue to receive the wash-over grey screen with red text warning me to stop… the connector is not working. I have IFS in the background, in Edge. (Note: We cannot install connector extensions in browsers due to corporate security policies but I mention in case that is part of my problem.) What do I need to do? Thanks in advance!

Anthony DeleExplorer

asked in Have a question?

Clicklearn only records whole window?

Hi, Please help, clicklearn only seems to record my whole window not the individual options on D365 CE, are there any settings that I need to change? Thanks, Anthony

JayMurphyRising Star

asked in Have a question?

Flow question change caused the conditional option to not be available.

I created a flow question but after adding some steps to it I decided I needed to switch it from a Multi select to a Single selection. But after doing that, any steps that had the mutli select question now do not have the option to add a condition. I have tried recreating the question with the same behavior. Any assistance would be great. Steps that did not have a condition called out still have it available.

JStackExplorer

asked in Have a question?

Output Documents

Is there a way to put an output document from a Click Learn without the screenshots? I know you can hide them in the editor on a step by step basis but is there a way to have that output without hiding in each step of the recording. Thank You

Jenn WarrenEnthusiast

asked in Have a question?

Enter any text, not only text that was captured in the recording

Is there a way to allow the user to enter any text when using the assistant, instead of only the text that was entered during the recording process.For example: my recording has the use of a filter being captured in IFS, at the time of recording 148 was entered, but if a user was using the assistant to work through the steps they would probably want to work on their purchase order, not purchase order #148.

AvaJimRising Star

asked in Have a question?

How do you get accurate images of Microsoft Excel?

As part of the Microsoft Dynamics Finance and Operations process, I need to include some steps using Microsoft Excel.No matter what I try, I can not get the Written Editor step image to recognise or show the Excel Cell that needs to be updated. The connector seems to only capture the full spreadsheet area. This would be somewhat tolerable if I could manipulate the ‘red rectangle’ hotspot and capture area using the Image Editor to show the relevant cell. However when I do this, the change is not reflected in the associated thumbnail screenshot in the Written Editor - which is very frustrating.For reference, my project is using the following connectorsMicrosoft Dynamics 365 Finance and Operations, and Custom Applications (Windows 10)Any advice or tips would be much appreciated. Thank you.

Debra-Derieux MExplorer

asked in Have a question?

Can I change the voice for each separate module?

As we have female and male instructors responsible for creating and recording each module, I would like to assign the video voice according to their genders. Is this possible?

hmccabeRising Star

asked in Have a question?

Change default for how grouped steps are displayed in Attain

Where do I go in the Language Template Editor to change the default for displaying group steps from Numbered List to Bulleted List?

GeorgieRising Star

asked in Have a question?

Custom Play Button

This is probably a really silly question…. When you set up a custom play button - where actually is it? Does it replace the semi-transparent pause icon that appears if you click to pause a video? Or does it appear right at the start? I’ve uploaded a custom image to the Play button bit but I can’t work out from the structure preview where it would appear! :)

Ines SousaExplorer

asked in Have a question?

ClickLearn Assist Configuration

ClickLearn Assist Configuration isn’t currently letting me publish a new link so that my team can have access to it.

Lorie LExplorer

asked in Have a question?

Changing the captured step

When capturing a button function , example: Click OK, ClickLearn records the step as “Click on the button OK.”I would like to change the wording for this for all steps and not have to manually change each step.Can you tell me how to change it so ClickLearn records it as just “click OK” or whatever button name we are referring to?I only want this change to happen for any buttons that have to be clicked on.Lorie

GkabbaraEnthusiast

asked in Have a question?

Migrating permission Sets from IFS V10 IEE to IFS Aurena

We are currently using IFS v10 IFS Enterprise IEE and would like to configure & migrate Permission sets in IEEE to the users so they can use Aurena. Thus we need to setup projections.The Tech team are having challenges in going to each profiles permission set and Granting access to the projections one by one. For example we have a few users who only have 4 permission sets but they are Internal Audit and they have Read only access to all the objects. Our team has to go the the list under the projection tab and grant each object seperately which is time consuming.Any tips & tricks on how we can semi automate this process. We ae talking over 250 users which permission sets unqiue to each user.Any Manuals or videos on setting up Aurena would be appreciatedregardsGuss

Kasper Thøger HolmbergExplorer

asked in Have a question?

HiI was wondering why, sometimes ClickLearn auto generates different types of text colors, for actions made in a recording in IFS?the actions are sometimes texted in black, red, green, yellow and blue - why is that and what does the different colors mean?Thanks in advance

MonaHodgeExplorer

asked in Have a question?

Learning Management

Hi In ClickLearn does it have any learning management capability, i.e., put a list of end users and what they need to run in ClickLearn as part of their training?

DevaEnthusiast

asked in Have a question?

Subtitle modification

Can subtitles be modified in any way? For example, font size, block size, block colour, block location etc…?

Christine PhillipsEnthusiast

asked in Have a question?

Locked recordings

My replay has failed and now my recording is locked. Is it possible to unlock the recording please.

bheyankaEnthusiast

asked in Have a question?

Individual SCORM packages

My LMS requires individual SCORM files. Essentially, I have Topic A with 7 recordings and Topic B with 8 recordings. How can I get two separate SCORM packages?

KLACHAPELLERising Star

asked in Have a question?

Default Recording Save Location - ClickLearn Attain

We have created a folder setup in ClickLearn Recordings page for organizational purposes. Is there a way to have recordings default to a certain location in the recordings folders based on the user that created them?

Debra-Derieux MExplorer

asked in Have a question?

How can I copy and merge several recordings into one module/lesson?

One of my SME’s would like to copy and merge a few recordings that he initially recorded as separate modules/lessons and now would like to copy and merge these into one module/lesson. How can we achieve this?

MonaHodgeExplorer

asked in Have a question?

Hi,On the Dashboard, is there a way to view if individual users have completed the clicklearn training or even started?

1
...
7
8
9
10
11
12
13
...
21

Page 10 / 21

Badges

Søren Thornholmhas earned the badge Talk Master
Plamihas earned the badge Talk Master
Scott Turnerhas earned the badge Talk Master
ClickLearnSupporthas earned the badge Talk Master
Valerie Sohmhas earned the badge Talk Master

Show all badges

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

NOTE: When creating a new account, please note you will by default receive e-mails regarding ClickLearn community activities. You can manage your email preferences under your personal Profile settings. ClickLearn collects personal data to enable your use and to develop and improve the community and to provide you the most useful service, as detailed in the Privacy Policy. We only accept personal accounts. Fake accounts (users engaging under fake names),or group accounts will not be accepted.

Social Login

Login with Token

or

Username - please enter your Username, NOT your email address *

E-mail address *

Company *

Job Title *

Receive community digest emails?

(Private)

Only you and moderators can see this information

*

Yes No

City *

Country *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

Login with Token

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK