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Hi team, When published, for some recordings I get the below error message.For the same project, in the same folder, two recordings are opened successfully, but for the rest I get this error.Image presented in Web clientCould you please assist?!

Hello,I made a recording and in one step I can´t remove/edit the highlighted text in the screenshot.I have set “Full editing” for this step. Does anyone have an idea how to remove the highlighted text?

Hi - I’m having trouble with the Image Editor - I select an area of screen to be included in written guide image, but this selection isn’t used in the image displayed in my guide.

I plan to publish the Click Learn videos as part of the training. I would like to know how to TRACK who has viewed the SHOW / TRY & TEST ME . Is there anything in Click Learn I can enable to track ?

Need an experienced ClickLearn consultant for enterprise implementation and team training. Our organization is deploying ClickLearn across multiple departments and need someone who can guide us through setup, content strategy, and provide hands-on training to our team. Looking for 1.5-2.5 weeks of consulting to establish best practices and get our teams productive with the platform.

How can I export to SCORM?

Hi there,I’m struggeling with croping of images, especially for replayed steps in different language.E.g. I have recorded some steps in english and replayed them in german. Croping image for english version is not the deal. But when I try to crop image for replayed steps in german, ClickLearn sometimes ignores my croped area.Englisch Version: German Version: crop image doesn’t workAnd this is how it looks in the editor. The croped area is totally different.What I’m doing wrong? Thx for your help.

We are using ClickLearn Studio to record from Dynamics 365. Our recordings have shown numbered steps previously but we have set up a new Project and that doesn’t show any numbers on the steps. What is going on. We have imported the publishing template from our main publishing project (where the step numbering works perfectly) into the new project but the numbering has vanished.

please suggest me that how can i edit my profile?

I completed a Try it yourself challenge via Click Learn Universe,  but ending up deleting the recording that was on one of the files - (I thought I was deleting the project) -  Recoding  was called “Accounts Payable” and was withing Learning Portal Project. I was trying the Structure and segments exercise - anyway to restore this.  

Hello,can anyone point me to a list of the Quick Parts field in MS Words and their relative Metadata Tags in ClickLearn.Thanks Penny

I have the latest version of ClickLearn Studio. I have noticed with some of our recordings that the image captured shows;The hotspotThe dotted line of the “crop to click area”and then another red box enclosing the whole screenDoes anyone know why I am getting that? - See image belowThanks Penny

I’d like to create a few tutorials on how to use ClickLearn for other authors within our group. Is there a way to record ClickLearn itself?

We are looking to deploy the UXP to 400 + computers. I have tried the batch file in the guide from the public documentation but it simply does not work. I’ve applied the GPO locally for testing before setting it up on our domain controller. The log file states that the process starts but nothing happens after that.

Hi,Is there a report that can be extracted which shows the name of users who have passed or failed the Test Me mode for a topic?

Hi all,Is there a way to export an existing publishing template so that I can easily import it into other projects?Even better: is there a way to define a single default template for all projects?At the moment, I have to open each project individually and assign the template manually. However, all the different projects belong to the same company, so having one default template for all would be ideal.Thanks in advance and br,Hona

ClickLearn Team,Could you please clarify whether executing a full replay is mandatory for UXP to function effectively, or if using UXP Assist for testing is adequate—especially when preparing for future changes in the system?

Hi all,is there a way to place multiple hotspots on an image and add interactions, so that hovering over highlighted points displays a description?I assume this isn't currently possible, but is there any other way to represent this kind of information, or is it planned for the future?Thanks for your feedback.Br,Hona

Hi allI would like to be able to produce a ‘learning path’ or course of resources that I could assign to (for example) a new staff member.I imagine I could achieve this by inserting a section for “New Staff content” into my structure, then copy the items from my existing structure into this new section.However, I’m wondering if there is another way to define a ‘course’ or ‘learning path’ that may be assigned to users? Happy to be redirected to the ClickLearn Universe - just couldn’t locate Kind regardsScott

Hello CL-Community, is there an option to set up the text-to-speech timing “DURING” from the Video Editor as default for every step? I can’t find it in the settings.It’s a lot of work to change it manually for every single step. Thank you for your help in advance. Greetings, FredericABUS - Germany

Hi - I’m relatively new to ClickLearn and am looking to make my Portal look welcoming to users. Are there example screenshots of ClickLearn portals and templates that can demonstrate what ClickLearn portals are capable of?Mine is quite plain at present and I’ve added my logo, but it’s still pretty uninspiring! I’m not sure if that’s all I can acheive...

How can I format special characters the text, in the current version of ClickLearn, without going to the HTML editor to do it? I have a large document which need to be styled like this. In addition I would like to show the following characters in Italics and bold: Formula:  {10 * ((9*2) / (8-5))} OR [(12x-15y) * (3x-8Y)] I know the new version will allow for this but we need this now already please. Any ideas?

Does anyone know if there is a way to pre-populate the URL in the UXP Browser extension?  We’re planning to deploy the extension to 300+ users and would prefer it to be as automated as possibleI’ve tried searching the registry and user profile settings/extension settings but can’t see where this could possible be set 

I have got two authors who are receiving the error “Please make sure to update the ClickLearn Native Messaging Host” and when trying to record from IFS10 Aurena using Chrome, the green box is only highlighting the whole screen rather than individual screens.I have tried removing and re-adding the ClickLearn Chrome Connector but the same message appears.Also, I have been able to log on myself and create a recording successfully.We are using ClickLearn Attain and I can’t seem to find anything about how to update the Native Messaging Host.Does anyone know either how to update the Native Messaging Host or what else to do to resolve this error please?