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515 Topics
J
Enthusiast
Julie BagleyEnthusiast
asked in Have a question?
Publishing 5/23/2025

Anyone having issues publishing this morning?

101
Morten
Community Manager
J
Enthusiast
Jamie JonesEnthusiast
asked in Have a question?
how do i remove the feedback footer from the publishing template?

I dont want the Feedback area on our publishing template but dont know how to remove it?

141
Morten
Community Manager
P
Rising Star
pennyelsonRising Star
asked in Have a question?
Table of Contents

Hello,please can someone advise me if there is a way to put a heading of TABLE OF CONTENTS into the publishing template (Word) that only appears when there is a table of contents within the recording.Thanks

131
Morten
Community Manager
L
Explorer
lukaskExplorer
asked in Have a question?
Connect to published ClickLearn Portal

We are building a chat bot to to serve as a ‘frequently asked questions’ chatbot for our Document Management System. A lot of knowledge comes from the exported ClickLearn portal pdf. This does the job but it’s not very scalable, every time we make a change to ClickLearn, we need to re-export the portal and upload it to the knowledge source. It’s also missing a direct link to the ClickLearn page. I can think of two ways of improving this. ClickLearn API  Is there a ClickLearn API that I can connect to my chat bot that is able to search through my portal, retrieve answers, and contain a link back to the portal? Potentially leveraging MCP (Model Context Protocol) allowing it to connect to different LLMs, including ChatGPT, Claude or Copilot. I appreciate that may not be on the short-term roadmap (I think it should be!). So the next best option I can think of is: Include URL in published PDF How do I include the URL or UUID of each module in the published ‘Download Full Portal’ pdf? That w

162
JoachimSchiermacher
ClickLearn CEO
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
The service is unavailable

When we try to view our published training content we get the message, that the service is unavailable.Is it a genereal temporary problem with the platform? Can we check the status of your platform somewhere?

121
Morten
Community Manager
D
Explorer
Daniel EggsteinExplorer
asked in Have a question?
APT execute powershell or cmd file

HiI am trying to write my own log information by using the execute function in APT. My example works when I start it from cmd. As long as I try to start a file without parameters it works also from Clicklearn APT. But if I want to pass parameters, it does not work anymore.What happens with the call in the background? How do I need to set it up so it works with parameters? I already tried to use additional parameters in the GUI, but then it separates the parameters by comma which is not working as well.Thanks for your advice. If you have a better way to write a structured log from anywhere in a test, please tell me. My goal is to have a monitoring over multiple test results with comparison with expected values and I don’t want to check dozens of log files every morning.Daniel

111
Morten
Community Manager
S
Explorer
Søren ThornholmExplorer
asked in Have a question?
Guide for iphone

So we have tried making a guide for iphone but have hit a roadblok in that using screenshots the background when watching the video contains image of a word dokument.It is belived this stammers back from when the guide was created as it had to start with a recording, the recoding have been deleted from the guide and now only the screenshots remain but in the video guide the recording is still there and it enlarges the area making it very hard to see the iphone screenshots.Anyone who has tried a similar concept or has an idea how to fix it?

384
S
Explorer
N
Enthusiast
Niranjana PattabiramanEnthusiast
asked in Have a question?
UXP - Replay

ClickLearn Team,Could you please clarify whether executing a full replay is mandatory for UXP to function effectively, or if using UXP Assist for testing is adequate—especially when preparing for future changes in the system?

211
Morten
Community Manager
M
Explorer
MonaHodgeExplorer
asked in Have a question?
Changes to Recordings

Hi,I've updated the title of my recording, but when I go to the structure, the new title isn't appearing. I removed the analyzer and tried again, but the updated data still isn't showing up.

231
Plami
Community Manager
J
Explorer
JEHPEExplorer
asked in Have a question?
Interactive Hotspots on Images

Hi all,is there a way to place multiple hotspots on an image and add interactions, so that hovering over highlighted points displays a description?I assume this isn't currently possible, but is there any other way to represent this kind of information, or is it planned for the future?Thanks for your feedback.Br,Hona

414
Peter Højlund Løvskov
Experienced Helper
N
Enthusiast
Niranjana PattabiramanEnthusiast
asked in Have a question?
Publishing 500+ Recordings in UXP—What Could Possibly Go Wrong?

Hey ClickLearn crew!We’re gearing up for a huge batch of content—think 500+ recordings —and we're diving deep into UXP publishing.Before we get too far, I wanted to check in: Has anyone run into issues during the UXP publishing process? Are there any potential delays or issues we should be aware of?Would love to hear about your experiences!Thanks in advance! 

251
Morten
Community Manager
Scott Turner
Explorer
Scott TurnerExplorer
asked in Have a question?
Learning Paths - Creating and Assigning

Hi allI would like to be able to produce a ‘learning path’ or course of resources that I could assign to (for example) a new staff member.I imagine I could achieve this by inserting a section for “New Staff content” into my structure, then copy the items from my existing structure into this new section.However, I’m wondering if there is another way to define a ‘course’ or ‘learning path’ that may be assigned to users? Happy to be redirected to the ClickLearn Universe - just couldn’t locate Kind regardsScott

312
Scott Turner
Explorer
F
Enthusiast
FredericGoEnthusiast
asked in Have a question?
Set up "Text-to-speech" Timing DURING as default?

Hello CL-Community, is there an option to set up the text-to-speech timing “DURING” from the Video Editor as default for every step? I can’t find it in the settings.It’s a lot of work to change it manually for every single step. Thank you for your help in advance. Greetings, FredericABUS - Germany

737
Morten
Community Manager
J
Explorer
James SadlerExplorer
asked in Have a question?
How can I export to SCORM

How can I export to SCORM?

2802
H
Rising Star
Scott Turner
Explorer
Scott TurnerExplorer
asked in Have a question?
Example Portals

Hi - I’m relatively new to ClickLearn and am looking to make my Portal look welcoming to users. Are there example screenshots of ClickLearn portals and templates that can demonstrate what ClickLearn portals are capable of?Mine is quite plain at present and I’ve added my logo, but it’s still pretty uninspiring! I’m not sure if that’s all I can acheive...

323
Morten
Community Manager
S
Explorer
StefnieExplorer
asked in Have a question?
How do I allow special charachters in my notes or document for explaining formulas?

How can I format special characters the text, in the current version of ClickLearn, without going to the HTML editor to do it? I have a large document which need to be styled like this. In addition I would like to show the following characters in Italics and bold: Formula:  {10 * ((9*2) / (8-5))} OR [(12x-15y) * (3x-8Y)] I know the new version will allow for this but we need this now already please. Any ideas?

673
R
Enthusiast
D
Enthusiast
Dave TEnthusiast
asked in Have a question?
Auto populate URL on UXP browser extension

Does anyone know if there is a way to pre-populate the URL in the UXP Browser extension?  We’re planning to deploy the extension to 300+ users and would prefer it to be as automated as possibleI’ve tried searching the registry and user profile settings/extension settings but can’t see where this could possible be set 

542
D
Enthusiast
J
Enthusiast
Jamie JonesEnthusiast
asked in Have a question?
Can I edit where the Mouse points on the Show Me Video?

I have been creating guides which are ok in pdf form but when they are in video form, the mouse is often in the wrong place on the screen, doesnt always go to the button I am expecting it to, so invariably feels confusing. Is this just me not editing correctly or is there a way to post edit the mouse location on screen?

201
Morten
Community Manager
P
Enthusiast
pcatalanoEnthusiast
asked in Have a question?
PDF download

When I download a PDF copy of my ClickLearn recording, I get the video copy with the extra verbiage for my Notes plus the actual note instead of the Written version which has the note included.  I have different copies of the notes, one for written editor and one for video editor but the pdf copy prints the video copy.   I hope this make sense to someone. 

231
Morten
Community Manager
Scott Turner
Explorer
Scott TurnerExplorer
asked in Have a question?
Video Editing - Pause Auto Play

Is there a way to pause the Auto Play when editing in the Video Editor? If not, may it be considered for a future release?Many thanksScott

281
Morten
Community Manager
Scott Turner
Explorer
Scott TurnerExplorer
asked in Have a question?
Hiding Sensitive Information - Video Editor

I’ve recorded some instructions and masked sensitive information in the written editor using the blur option on the image. However, the sensitive information isn’t masked on the Video editor screens/version.I need to ensure my videos have staff names blurred, and I cannot find how to do this masking in the video editor. I have searched online and cannot find this information. ThanksScott

814
Morten
Community Manager
Ciarán Martin
Explorer
Ciarán MartinExplorer
asked in Have a question?
Clicklearn editing steps

Hi All, We have been using clicklearn to record IFS processes. We were early on advised that editings steps directly could impact clicklearns ability to “replay” content, and update it with future iterations. as such we’ve been using “Note” sections to add notes in, but we’re still left with a number of steps with unclear information to the common user that we don’t want to remove in case it affects the replayCan you please provide clarity in what we can and can’t edit in terms of steps that will affect the replay tool to help enhance our user experience? Kind regards,Ciarán M

533
Plami
Community Manager
S
Enthusiast
slangleyEnthusiast
asked in Have a question?
Publishing Template - No option to make the images entire screen

 

463
Morten
Community Manager
R
Enthusiast
RoxheperEnthusiast
asked in Have a question?
Instruction which only a few users can access

Hi, I want to create some instructions which only a few users shall be able to access, it´s reg HR. Is this possible and how do I do it?  

291
Plami
Community Manager
D
Explorer
Dan WymerExplorer
asked in Have a question?
How do you update the ClickLearn Native Messaging Host?

I have got two authors who are receiving the error “Please make sure to update the ClickLearn Native Messaging Host” and when trying to record from IFS10 Aurena using Chrome, the green box is only highlighting the whole screen rather than individual screens.I have tried removing and re-adding the ClickLearn Chrome Connector but the same message appears.Also, I have been able to log on myself and create a recording successfully.We are using ClickLearn Attain and I can’t seem to find anything about how to update the Native Messaging Host.Does anyone know either how to update the Native Messaging Host or what else to do to resolve this error please?

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M
Explorer

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