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SueShu2Explorer

asked in Have a question?

HiCan you download the video only content from ClickLearn in another format such as MP4 or something similar?Thanks

SueShu2Explorer

asked in Have a question?

Can you disable the voice over in the recordings and can you remove the text at the bottom of the videos?

hmccabeRising Star

asked in Have a question?

Add Metadata Field to Word Template

@Morten 2 years ago I asked how to add a metadata field, such as Alternative Title, to a Word template. You said that capability was to come. I was wondering if this was possible now?

david.harmerExplorer

asked in Have a question?

Advice for Automated Process Testing

Dear community, Our company is about to invest in creating a suite of Clicklearns to be used for automated process testing. Does anyone have any good advice, common traps or other helpful tips they could share? I am really keen to understand how people have leveraged from this tool. Thanks.David.

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pennyelsonRising Star

asked in Have a question?

Publish Content has stopped working

I have been waiting for my Project to publish and it has been showing the same screen for over 2 hours. Yesterday it took less than 45 minutes. I cannot cancel out of the process.

SueShu2Explorer

asked in Have a question?

When creating a structure, the section title won’t update and the only options I have in the top right hand section of the structure and segment section is Preview and Share - when I looked on the ClickLearn video, Lars has Preview and Save available - I am logged in as an administrator so not sure what the issue is - any ideas? I did not create the initial project or recordings - does that matter? I can type a new name in the right hand pop out section however it doesn’t get applied.

ClickLearnCSMCommunity Manager

asked in Have a question?

My publishing process is slow - why?

Will the publishing time be sped up at all? It takes 20-30 minutes to publish mine currently.

Yassine Ch.Enthusiast

asked in Have a question?

ClickLearn Assist : Real environment and test environment

Hello everybodyIf I create my ClickLearn media and in particular the Virtual Assistant guides on a test environment, do you think that these Virtual Assistant guides can be connected to the real environment, without having to repeat the captures?Thanks

PRICHARDSONEnthusiast

asked in Have a question?

Is there a limit to the size or number of steps in an Attain recording?

My Colleague has been losing recordings when ending recording.These have been on the Project Management process in IFS 10 Aurena and have a lot of steps to record.She will try to split them down but I wondered if there is a known limit? ThanksPaul

LisaTEnthusiast

asked in Have a question?

Saved recordings need amending

Hi, This is my first time using ClickLearn. I have started my first recording but had to stop part way through the recording.I now need to finish the recording off.How do I do this please?Thank you,Lisa

A

pennyelsonRising Star

asked in Have a question?

Red ? on Recording Names

We had an issue whereby all the recording that had previously been saved were now showing in red with a red question mark. What does this mean?Thanks Penny

KayaEnthusiast

asked in Have a question?

Group as text formats steps inconsistently

When I group three steps and choose to keep them as text rather than bullets or numbers, it gets formatted oddly: The first two steps end up on the same line, separated by a dash that can’t be removed, while the third step gets its own line. I can’t remove the dash, and if I try to end the first step with a full stop, it’s automatically removed. This forces me to format my text around a dash that has no reason to be there.This doesn’t happen if I merge two or four steps, only when I merge three. Is there a way to get around this and get rid of the dash?I had to blur the text for privacy reasons, I hope this makes sense with annotation:

MelupEnthusiast

asked in Have a question?

Licence Error: LicenceV1Blocked

Hi CommunityI tried logging in and a system update was run. Then I received the below error message.Please advise what this means and how do I get this corrected?

pennyelsonRising Star

asked in Have a question?

Default screenshot setting

Hi is it possible to change the default setting for a screenshot from Click to Crop Area to Entire Screen.Thanks Penny

Valerie SohmExplorer

asked in Have a question?

Hello!Are there any recommendations regarding the display format? Every time I use the replay function, the green rectangle does not appear in the same place as in the original recording, with the result that the replay doesn’t work. I assume that this issue may be related to the display format. Thanks for the answer in advance.Best regards, Valerie

pennyelsonRising Star

asked in Have a question?

I think this question has been asked before but I cannot find an answer. I would like to know how to find out which users have passed their Test Me evaluations. I have used Odata to populate an Excel spreadsheet and also have successfully uploaded the Odata into Power BI, but I cannot find what the fields represent, is there a list somewhere. I would also like to know how to check the user’s evaluation score. One of the users has told me (and screenshotted that they got 92% in their Detailed Evaluation) but I cannot find this information in the Odata or anywhere else. Please help - thanks Penny

pennyelsonRising Star

asked in Have a question?

Test Me video - click speed

Hello,please advise if it is possible to alter how long the user has to click on the correct option in the Test Me videos. Sometimes it can take a little while of searching to find the correct field.Also is it possible to pause the Test Me video if a user is interrupted by an urgent call when they are part of the way through the Test Me video.Many thanks Penny

StacygirlEnthusiast

posted in Have a question?

ClickLearn Trainer Opportunity

Hi everyone, I am looking for a Clicklearn trainer for a 12 month remote contract.I appreciate any help you can provide.

pennyelsonRising Star

asked in Have a question?

We would like to share only the Show Me videos with some of our end-users. Is there a way to do this either with a direct link or by templating.Thanks Penny

vlivecchiEnthusiast

asked in Have a question?

Republished content with multiple URL's

It seems every time I update/republish my videos the system will create a new URL. How do I continue to just update the existing URL instead of sending out new links every time I update?Thank you

GeorgieRising Star

asked in Have a question?

Download portal as PDF from ClickLearn Studio

So I know you can turn on the option for users to download your portal content as PDF.I have this turned off because I want users to use the videos instead. However, I’d like to download a PDF copy of the portal myself, for my own reference as author.Is it possible to do this from the Studio application itself, or do I need to turn on the option > publish to portal > download PDF > then turn off the option > re-publish to portal ? (The latter being time-consuming and inconvenient)

Romaric NguenaEnthusiast

asked in Have a question?

Error with the structure sharing link

Hello, I want to share training guide from a structure I created, after the link is generated the users have this error when they try to open the link, can you please tell me what is wrong the link ? Thanks for your help.Content not foundThe content you are looking for can’t be found.RetrySupport ID: d4010913-47c2-4411-ae63-ab4864dd2403

Faizan AwanEnthusiast

asked in Have a question?

Query regarding Publishing Content on Sharepoint

My question is , if the project is already published on share point and you make some changes. what's the process to re publish the updates?Will that recompile the whole project or just the changed bit can be rebuplished?

Romaric NguenaEnthusiast

asked in Have a question?

My new recordings are not visible in the structure

My new recordings are not visible in the structure.When I generate the link from the structure to share training guides, new recordings don't appear in the link even in the structure preview, I would like to know how to refresh the structure to how the newest contents?Thanks for your help.

Vedansh4915Enthusiast

asked in Have a question?

How to download clicklearn video

Hi Team,Please tell how I can download the recorded video. RegardsManoj

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