Discussions

I have created a set of steps on Installing ClickLearn for our users. I have created this using screen shots and put them in a Word Doc. Is it possible to import that Word Doc into ClickLearn?Thanks Penny

Hi,  I’m currently working for a client that only allows me to work via citrix and remote desktop, I need to create content for a software, but I can’t seem to get ClickLearn to record steps on the remote desktop even though its running on my laptop. Any advise?

Back in March 2022 you showed me how to remove the shortcuts that CL captured when recording from our POS system.I would like to turn these back on.I am not looking to use the CL shortcuts but the ones related to our POS system. Can you tell me how to do this please?

I am going to be running some training for our Authors on how to use ClickLearn. I would love to use ClickLearn to record this process, however, my ClickLearn currently only records D365 Fin & Ops. How can I do this or do I need to use a third party product (which seems ironic) but also which one?Thanks Penny

Basic video on how to record ClickLearn with ClickLearn.00:10 Scope of today00:37 How to record Attain03:05 How to record Classic04:52 Best practice06:20 Thank you for watching  

Is it possible to create a PowerPoint template where the instructions appear at the side of the screen shot rather than underneath?Thanks Penny

Is there a way to record just certain fields in Adobe?  I want to show a .pdf file and record which fields need to be edited, but when I start to record I can only capture the entire document. I know that I can edit the size of the image in ClickLearn to show just a portion, but this is not what I wanted to do.

Is there a way to edit all input screen captures to show the entire screen? As of now, they are all set to “Crop to click area”. When you have over 250 steps, it would be useful to set some properties as a batch to the whole file.

Hello! Are there any recommendations regarding the optimal length of a recording?Best regardsValerie

I have some images in which the red highlight is not in the correct location. I was able to use the image editor to move it to the correct place however, the recorded image still shows it incorrectly. Is there a way to fix the image to reflect the change?Thank you

To keep control with which recordings are under development and which are ready to be used by the end users, they are placed in a “Draft” folder until they are added to the structure. When they are added to the structure, they are moved to a “Published” folder.The recordings in the draft folder are not yet added to the structure.Why is it that these recordings still show up in the Localization list?They are creating extra work by having to go and check which recordings are in the structure (and should be translated) and which that are still only a draft.Only the recordings that are in a structure should be included in the Localization.This is in version 12.1.9.0 (MSI)Br Hans

Hi ClickLearn,After having published the newest recordings and verified that they are available in the ClickLearn Portal, the same new recordings are not available for use in the ClickLearn Assistant in the IFS Cloud environment.Do we need to update the ClickLearn Assistant URL to get the newest recordings included in the ClickLearn Assistant?It looks like the new URL is the same URL as the existing one in the “ClickLearn Assist Configuration”?Br Hans

When the ClickLearn Assist Config has been done, the Assistant is showing up in all our 3 environments, but it will only assist the users in English.Our IFS Cloud is only in English, but our ClickLearn materials are published in English, Portuguese and Arabic.How can the ClickLearn Assist be used by in Cloud the employees that need to see it in Portuguese or Arabic?/Hans 

Hello All,Are there any ClickLearn videos for Oracle Fusion Cloud software available?Please let me know

Hi,When the Project Name is changed in the tool , it is not getting reflected in the Saas cloud version.What could be the reason & how to resolve it? Any help would be appreciated.

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Are you able to with ClickLearn, embed a link to a referred job aid in a job aid? 

I am unable to log in after installing the latest ClickLearn Studio version 11.0.0.81.I updated my password to see if it helps, but no luck.The same, new password works to log into other ClickLearn pages, like Community.   1st error in ClickLearn Studio: “Username not found”, even though it should be the same as used in e.g. Community?    2nd error when trying to reset my password: “Email does not exist in our system”It is the only email I have and is ofcourse used to log into Community     

Can I add someone to my project team later after setting up the project, or is this only available during the initial setup? 

Hi, We are new to the ClickLearn community and have started creating documents and would like to add our company logo to the header. How do we do this? Thank you,Christine

When I export a SCORM package to embed into an LMS, which format does it take? Does it export the written text article or the videos? Or both somehow? Thank you!

•Hi, Since we are trying to create short recordings we have a need to “link” to other recordings related to the previous…We know that we can use links in text block, but these are statics, so looking more for a dynamic link…•i.e. if you update a recording you wouldn’t need to update you link manually... 

Whenever I try to use the assist feature, it prompts me to download ClickLearn assist. However, upon opening ClickLearn assist, all I see is a blank white screen indicating three errors. Unfortunately, I am completely unaware of the meaning behind these errors. 

I am currently attempting to establish a connection between our Active Directory user system and ClickLearn software. The objective is to eliminate the need for manual addition of individuals to ClickLearn whenever new employees join our organization. Given our substantial workforce, creating individual accounts for each employee would be a time-consuming task.