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495 Topics

Jackie PerryEnthusiast

asked in Have a question?

Recordings not showing up in content Portal after being published

I am absolutely sure that this is an error in the set up of the structure but have been going around in circles so any assistance would be greatly appreciated.When I publish I am not seeing any error messages but also not seeing any of the content recordings that are in the folder, I am pretty sure it is something to do with the Structure set up which I copied from another project but failing miserably to get it to work.Thanks

Eduard SammereierRising Star

asked in Have a question?

Language specific URL from IFS portal

Is it possible to define a forwarder for a IFS linkage to a language based URL for Clicklearn? In IFS pages it is possible to define a URL with parameters likepage/partcatalog/form?$filter=<fieldname> eq #USER_LANGUAGE#to jump to a clicklearn page we can modify this in IFS to<company-name>.partal.eu.clicklearn.com/publiccontent/<clicklearn_project>.<language_code>/<clicklearn_project>.htm?language=#USER_LANGUAGE#This should be forwarded to the language based Clicklearn URL.Does anyone have a solution for this idea? A second idea is to find a possibility to bring the placeholder #USER_LANGUAGE# into the URL on the IFS side. But this seems more complex.

Eduard SammereierRising Star

asked in Have a question?

Data storage on actions

Hello, where is the data flow with ClickLearn Studio?As I understand:When Creating or opening a Recording or structure the file clrx/clsx ist stored on the local pc when Saving a Recording or Structure the file clrx or clsx is is stored in the clicklearn server When producing the html files, the data is created localy or on the server? when publishing the html files, the data is stored in a public or private space on the server? when sharing with a link we get a token-URL to which data?Can anyone bring light into this dark forest?

SueShu2Explorer

asked in Have a question?

Refresh of D365

Our consultants have added and removed fields within D365 since we captured the steps in ClickLearn - is there a way to refresh without having to manually update the screenshots?

hmccabeRising Star

asked in Have a question?

What is an Auto Icon?

What is an Auto Icon and how is it used?

hmccabeRising Star

asked in Have a question?

Attain Auto Icon

What is an Auto Icon and how is it used?

hmccabeRising Star

asked in Have a question?

Change Image Size

Is there a way to change the size of an image? We are using a one column format where the text is before the image. The image appears to be the same size that it was in a 2 column, side by side layout. Because we are using 1 column, we’d like to make the size of the image bigger. Is there a way to do that?

Bruce.HoffortEnthusiast

asked in Have a question?

How to choose the "Full editing" as the default setting in the written editor

Almost always, I choose the “Full Editing” option when editing a recording. How can I set "Full editing" as the default setting?

Daniel EggsteinExplorer

asked in Have a question?

How do I get this installation email for attain installation?

How do I get this installation email for attain installation?Can we just install it from a certain link?

pennyelsonRising Star

asked in Have a question?

Publishing error - Content Not Found

WE are getting an error - see below - have logged a supoport ticket and called the help desk. This is Time critical for us, we go live on Monday 5th August and need to have our Learning Portal working for all of our new users. PLEASE HELP !

Helen EllisEnthusiast

asked in Have a question?

Reordering steps in editor mode

Is it possible to change the order of the recordings in the editor mode? For example, I want the screenshot to be before ‘Click on Personal Information’ below. Thanks in advance!

Daniel EggsteinExplorer

asked in Have a question?

Can I use variables in the ApiGet function in APT?

hmccabeRising Star

asked in Have a question?

Keep Annotated Screen Shot Highlights from Overlapping

In Attain, is there a way to keep the highlight boxes in annotated screenshots from overlapping?

hmccabeRising Star

asked in Have a question?

Print/export multiple records to PDF at one time

We have many recordings that we would like to save as PDFs. Is there a way to do this in mass instead of having to each one separately? thanks

pennyelsonRising Star

asked in Have a question?

Issues moving crop area

Hi,Sometimes when I record a step I am unable to move the crop to click area box. I can see the four headed arrow but no matter how I try I cannot get the dotted line box to move. Then sometimes on a different step it will work.

DiliniGEnthusiast

asked in Have a question?

Is there any possibility of removing or hiding the subtitles and narration part from the Test me function?

Once the recording is published, the Test me function shows the subtitles and narration, making it less challenging for the user. Is there a possibility to hide the subtitles and narration only in the Test Me function?

SuecrightExplorer

asked in Have a question?

Cursor/Mouse question

I have changed the color of my mouse pointer/curser in hopes that it would record in the color I selected. Is there any setting in ClickLearn that would allow this to transfer. It would just make it easier to see for the ‘show me’ function on the recordings. Thank you,

hmccabeRising Star

asked in Have a question?

Word Doc Metadata Custom Properties

How can the following option in the Language templates be used?

hmccabeRising Star

asked in Have a question?

Predefined chapters and notes in Attain

Instructions were provided a while back on how to create predefined chapters and notes using metadata in Classic. How can we do the same thing in Attain?

hmccabeRising Star

asked in Have a question?

Adding metadata to a Word template

How do you add metadata to a Word template? For instance, the name of the recording is displayed in the document using the reference ##NAME##.

SueShu2Explorer

asked in Have a question?

HiCan you download the video only content from ClickLearn in another format such as MP4 or something similar?Thanks

SueShu2Explorer

asked in Have a question?

Can you disable the voice over in the recordings and can you remove the text at the bottom of the videos?

hmccabeRising Star

asked in Have a question?

Add Metadata Field to Word Template

@Morten 2 years ago I asked how to add a metadata field, such as Alternative Title, to a Word template. You said that capability was to come. I was wondering if this was possible now?

david.harmerExplorer

asked in Have a question?

Advice for Automated Process Testing

Dear community, Our company is about to invest in creating a suite of Clicklearns to be used for automated process testing. Does anyone have any good advice, common traps or other helpful tips they could share? I am really keen to understand how people have leveraged from this tool. Thanks.David.

A

pennyelsonRising Star

asked in Have a question?

Publish Content has stopped working

I have been waiting for my Project to publish and it has been showing the same screen for over 2 hours. Yesterday it took less than 45 minutes. I cannot cancel out of the process.

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