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499 Topics

Daniel EggsteinExplorer

asked in Have a question?

Scheduled task chains to plan test runs on a VM i.e. at night

Is there a scheduler in ClickLearn to plan test runs on VMs without having to start them manually? I’d like to run certain tests for different processes every night. If not, what is your recommendation how to automatically trigger tests?

RebeccaEnthusiast

asked in Have a question?

CL will only Capture Full Screen

When doing an automatic recording - ClickLearn will only put the green box around the full screen and will not capture any text. I cannot find anywhere to make a change so that the box highlights the relevant area.I have not made any settings changes to CL or to browser etc. I have cleared all caches and ensured Chrome is shutting down fully.Any ideas?

Bruce.HoffortEnthusiast

asked in Have a question?

Organize projects in folders

Is there a way to Organize projects into folders?

SuecrightExplorer

asked in Have a question?

Content Block - scaling

Below is a screenshot of one step in my recording. I am trying to figure out how can I move the text to show the ‘OK’ button that is on the page in NAV. In this screen shot it is hot spotted with a red outline.This has happened on a few of my recorded steps. If I use a larger monitor to display, this does not happen. Has anyone else had issues with this? Thanks,

Jackie PerryEnthusiast

asked in Have a question?

Recordings not showing up in content Portal after being published

I am absolutely sure that this is an error in the set up of the structure but have been going around in circles so any assistance would be greatly appreciated.When I publish I am not seeing any error messages but also not seeing any of the content recordings that are in the folder, I am pretty sure it is something to do with the Structure set up which I copied from another project but failing miserably to get it to work.Thanks

Eduard SammereierRising Star

asked in Have a question?

Language specific URL from IFS portal

Is it possible to define a forwarder for a IFS linkage to a language based URL for Clicklearn? In IFS pages it is possible to define a URL with parameters likepage/partcatalog/form?$filter=<fieldname> eq #USER_LANGUAGE#to jump to a clicklearn page we can modify this in IFS to<company-name>.partal.eu.clicklearn.com/publiccontent/<clicklearn_project>.<language_code>/<clicklearn_project>.htm?language=#USER_LANGUAGE#This should be forwarded to the language based Clicklearn URL.Does anyone have a solution for this idea? A second idea is to find a possibility to bring the placeholder #USER_LANGUAGE# into the URL on the IFS side. But this seems more complex.

Eduard SammereierRising Star

asked in Have a question?

Data storage on actions

Hello, where is the data flow with ClickLearn Studio?As I understand:When Creating or opening a Recording or structure the file clrx/clsx ist stored on the local pc when Saving a Recording or Structure the file clrx or clsx is is stored in the clicklearn server When producing the html files, the data is created localy or on the server? when publishing the html files, the data is stored in a public or private space on the server? when sharing with a link we get a token-URL to which data?Can anyone bring light into this dark forest?

SueShu2Explorer

asked in Have a question?

Refresh of D365

Our consultants have added and removed fields within D365 since we captured the steps in ClickLearn - is there a way to refresh without having to manually update the screenshots?

hmccabeRising Star

asked in Have a question?

What is an Auto Icon?

What is an Auto Icon and how is it used?

hmccabeRising Star

asked in Have a question?

Attain Auto Icon

What is an Auto Icon and how is it used?

hmccabeRising Star

asked in Have a question?

Change Image Size

Is there a way to change the size of an image? We are using a one column format where the text is before the image. The image appears to be the same size that it was in a 2 column, side by side layout. Because we are using 1 column, we’d like to make the size of the image bigger. Is there a way to do that?

Bruce.HoffortEnthusiast

asked in Have a question?

How to choose the "Full editing" as the default setting in the written editor

Almost always, I choose the “Full Editing” option when editing a recording. How can I set "Full editing" as the default setting?

Daniel EggsteinExplorer

asked in Have a question?

How do I get this installation email for attain installation?

How do I get this installation email for attain installation?Can we just install it from a certain link?

pennyelsonRising Star

asked in Have a question?

Publishing error - Content Not Found

WE are getting an error - see below - have logged a supoport ticket and called the help desk. This is Time critical for us, we go live on Monday 5th August and need to have our Learning Portal working for all of our new users. PLEASE HELP !

Helen EllisEnthusiast

asked in Have a question?

Reordering steps in editor mode

Is it possible to change the order of the recordings in the editor mode? For example, I want the screenshot to be before ‘Click on Personal Information’ below. Thanks in advance!

Daniel EggsteinExplorer

asked in Have a question?

Can I use variables in the ApiGet function in APT?

hmccabeRising Star

asked in Have a question?

Keep Annotated Screen Shot Highlights from Overlapping

In Attain, is there a way to keep the highlight boxes in annotated screenshots from overlapping?

hmccabeRising Star

asked in Have a question?

Print/export multiple records to PDF at one time

We have many recordings that we would like to save as PDFs. Is there a way to do this in mass instead of having to each one separately? thanks

pennyelsonRising Star

asked in Have a question?

Issues moving crop area

Hi,Sometimes when I record a step I am unable to move the crop to click area box. I can see the four headed arrow but no matter how I try I cannot get the dotted line box to move. Then sometimes on a different step it will work.

DiliniGEnthusiast

asked in Have a question?

Is there any possibility of removing or hiding the subtitles and narration part from the Test me function?

Once the recording is published, the Test me function shows the subtitles and narration, making it less challenging for the user. Is there a possibility to hide the subtitles and narration only in the Test Me function?

SuecrightExplorer

asked in Have a question?

Cursor/Mouse question

I have changed the color of my mouse pointer/curser in hopes that it would record in the color I selected. Is there any setting in ClickLearn that would allow this to transfer. It would just make it easier to see for the ‘show me’ function on the recordings. Thank you,

hmccabeRising Star

asked in Have a question?

Word Doc Metadata Custom Properties

How can the following option in the Language templates be used?

hmccabeRising Star

asked in Have a question?

Predefined chapters and notes in Attain

Instructions were provided a while back on how to create predefined chapters and notes using metadata in Classic. How can we do the same thing in Attain?

hmccabeRising Star

asked in Have a question?

Adding metadata to a Word template

How do you add metadata to a Word template? For instance, the name of the recording is displayed in the document using the reference ##NAME##.

SueShu2Explorer

asked in Have a question?

HiCan you download the video only content from ClickLearn in another format such as MP4 or something similar?Thanks

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