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515 Topics
O
Enthusiast
OnkeEnthusiast
posted in Have a question?
"Something went wrong" error when editing after recording

After I stop recording and try to edit. It loads to try to save the steps/clicks but gives a "something went wrong" error and I loose everything that I have recorded. How to I ensure that it saves recording/ steps successfully without fail?Is the a maximum number of steps/ time of the recording. Please assist as I cannot use ClickLearn optimally. 

371
Morten
Community Manager
T
Explorer
timearthurExplorer
asked in Have a question?
Can I add more steps via FSM recordings, to a session that was developed earlier?

I have a clicklearn project and would like to extend it with additional steps obtained from it capturing my FSM workflow. I see in the project the ability to add a step but the only option is to add a content block style. That is, not able to have it simply continue the recording and screen grabs, from FSM. Can you help?

942
T
Explorer
W
Enthusiast
w1dawsonEnthusiast
asked in Have a question?
Action Triangle: Windows Video

When publishing my recordings as a Windows Video (MP4), the field which needs to be clicked on does not have a red square around it, like it does in other formats.I have ticket a box in the setting called ‘action triangle’ as shown in the image, assuming that this was what was missing, but still no luck.Any help would be greatly appreciated. 

453
Morten
Community Manager
Georgie
Rising Star
GeorgieRising Star
asked in Have a question?
Can you have different Word Doc Templates?

Hi guys! My question is a bit more involved than the title suggests. I’d like users to be able to download the full portal as a PDF using Word template A.I would also like users to be able to download the individual recordings as PDFs using Word template B. Is this as simple as setting a different publishing template on the recordings? Thanks :)

742
Morten
Community Manager
M
Enthusiast
Marion PfaffEnthusiast
asked in Have a question?
Is it possible to group text and image later on?

I already structured the process in a different wayNow I want to strucutre the already createded  images and text now in a group.Is it possible to change it afterwards?Thanks in advance…Marion

291
Morten
Community Manager
EzzyPidcock
Enthusiast
EzzyPidcockEnthusiast
asked in Have a question?
Inside Help Project but no Connectors available

Hi There,I am trying to create a project under ‘Inside Help’ and when i progress through and get to where i select the ‘Connectors’ there are none available to choose and i can’t proceed.Any ideas why?  

644
EzzyPidcock
Enthusiast
T
Enthusiast
tonskyEnthusiast
asked in Have a question?
Dashboard & Content Tracking

Hello ClickLearn Community, how are the menu items “Dashboard” and “Content Tracking” supposed to be used? Do you need any specific requirements to use them (i. e. admin-role)? What are all the functions? I couldn’t find any help or guide to use these tools.I think my data basis isn’t useful to work with yet. So an explaination or tutorial with own examples would be very helpful, since I can’t check it on my own.

971
Morten
Community Manager
C
Enthusiast
ChrisVEnthusiast
asked in Have a question?
ClickLearn Not Capturing Fields Within Tabs in APT Screenshot

I am trying to make an APT using ClickLearn on IFS APPS10, but it seems that the screenshot used in the APT flow to scrape data is not able to scrape data from within a tab.For example, in the below screenshot, I want to scrape the data within the “Opportunity Lines” tab, such as the ones highlighted within the red rectangles. When using the screenshot in a fork, it doesn’t recognize these fields and won’t let me click on them to scrape their data.It seems to recognize the entire pane where the Opportunity Lines are as one object, not the individual fields within it - note the blue rectangle around the entire area in the below image:Is there any way I can force the screenshot to scrape this data? Or is this perhaps a bug only on my end?

1503
Morten
Community Manager
E
Rising Star
Eduard SammereierRising Star
asked in Have a question?
Adjust the Proxy

How can I adjust the proxy when i get the following error: 

624
Morten
Community Manager
P
Enthusiast
Peter FlintoffEnthusiast
asked in Have a question?
Uninstall and reinstall Clicklearn

Hi Morten I am having the edge issue with clicklearn connector, and i believe its because when i initially installed clicklearn soome time ago, i said no to the following message  My question is - if i do that, will i lose work created already or will it still be there on re-installation?

1164
Morten
Community Manager
A
Explorer
Anthony DeleExplorer
asked in Have a question?
Clicklear portal

Hi,  When ClickLearn Material is published and appears in the published content on the ClickLearn portal, how do I get the material to appear in the home section?Please see the attached. Thanks

371
Morten
Community Manager
K
Rising Star
KLACHAPELLERising Star
asked in Have a question?
Target Open for Editing

Hello Everyone, Could someone point me to some documentation that explains how the “Target Open for Editing” option is used when editing the text on a recording step?

251
Morten
Community Manager
M
Explorer
MaxExplorer
asked in Have a question?
Result of inline text block in ppt

I’m not sure if there is something i’m missing. The format of output to powerpoint seem off to me. When using a textblock with the option “inline next” before a screenshot i expect the powerpoint to show both of these steps in the same slide, just like you see them in the browser.  Recording editorThe textblock shown in blue with the option “inline next”.The screenshot shown in green. The two steps shown on the webAs expected the two steps are merged when viewing on the web. The textblock is displayed inline on the next step. the powerpoint outputThis is the formatting of the powerpoint file. The two steps are are treated separately and placed into their own slides. expected resultThis is what i expect the powerpoint to look like when using a textblock set to inline next.   To be honest, i would much rather prefer to have formatting akin to what can be seen in the browser. Both for the powerpoint output and the pdf output. Any idea on how i can achieve this without using an external to

384
M
Explorer
D
Enthusiast
Derek BankstonEnthusiast
asked in Have a question?
%Percent Signs% in Instruction Text

The % sign is some kind of operator in ClickLearn.  If you enter the text: Enter %023017%to find all parts where the description contains 023017. The result is:Enter lick on the field Description23017%to find all parts where the description contains 023017. Is there an escape character or something I can put before my first % sign so ClickLearn doesn’t do whatever it is doing with the percent sign that results in the jumbled text?  I’ve tried quotes and a few other things.  Double percent signs, etc.  And here is the result with the first percent sign removed.  

281
Morten
Community Manager
M
Explorer
MaxExplorer
asked in Have a question?
IFS custom UI components

I have had problems with catching custom elements, spent hours on trying to figure out different approaches to get around this issue. At this point i’m wondering if clicklearn can capture any data from the customization layer at all?  The green rectangle still shows up on those elements, and it is able to save a screenshot etc. But it looks like non-standard UI element data cannot be caught by clicklearn at all.  Is there any documentation on the data editor in the picture below? I dont know how clickearn interacts with IFS during assist or replay, but my guess is that it is parsed and filtered. There has to be a way to use regex or some kind of wildcard character to substitute data.  I want to reach out to other users here, have you had similar problems? Did you solve them?  Thanks

481
Morten
Community Manager
H
Enthusiast
HoMuAumaEnthusiast
asked in Have a question?
How to enable O365/Azure authentication for published content

Hi,we are going to use the O365 authentification to access the published content.After having published the content and clicking on “O365” in the sign in window we receive a window with the approval request.My question is - what have our O365 admins to do?Any preparation needed?Is there any documentation available? 

2511
Morten
Community Manager
M
Enthusiast
mackcameronEnthusiast
asked in Have a question?
Custom layout for the learning portal

I’m new to clicklearn and have (I think) searched for answers to this unsuccessfully, hopefully I’m not asking something that has already been addressed.I would like to significantly customise the learning portal, to resemble closer to a business process management model, which clearly indicates which step of a process a user is up to. Usually displaying this as left to right, and possibly with graphical representations of each step, and linking to the relevant recording.While I understand the current tree structure is theoretically representing similar information, I don’t think that it makes it as clear or as obvious to beginner end users.Is this possible? either via templating or the custom CSS?

781
Morten
Community Manager
A
Explorer
ArendExplorer
asked in Have a question?
Download of trainings video

Hi all, We have made a nice video for our offshore users, which we would like to be able to add to our Offshore Learning Portal. This portal currently contain all kind of other trainings video’s, and now we want to add the IFS video’s there as well. Is there a way to download the “show me” video so we can upload that into our Offshore Learning Portal?  

2331
ClickLearnProductTeam
Community Manager
hmccabe
Rising Star
hmccabeRising Star
asked in Have a question?
How do you check- in and check-out a recording?

In Attain, occasionally a recording will show as being checked-out even though no one chose to check it out. What causes a recording to be checked-out?

461
Morten
Community Manager
V
Enthusiast
VictorAEnthusiast
asked in Have a question?
Screenshot not capturing fields in IFS Aurena

Hi. I’m trying to use ClickLearn to develop tests for IFS Apps 10 on the Aurena client. When I take a screenshot and then use a fork to react off of a field on the screenshot, I am getting inconsistent results. The fork is not always able to find the fields. In this case it’s the Site I’m trying to capture. There’s a blue outline it gives to show what it can see and even that outline seems messed up. Kind of hard to describe but I’ll include a gif to show what I mean.Is there something I’m missing. From what I’ve seen in the videos, this seems very easy to do. Do I need to add something to my browser for the screenshot to work consistently?

1155
Morten
Community Manager
S
Explorer
Søren ThornholmExplorer
asked in Have a question?
Editing a refrenced video clip dosent updated where it is refrenced

Lets say I have a video clip called ”A” in project 1, I have referenced in another project called 2. Now i realise calling the clip A dosent make sense so I change it to “B”, but in project 2 it is still called A. This makes it hard to keep track of where clips comes from. Is there something I am missing to fix this or is just an unfortunately “feature”?

272
S
Explorer
S
Explorer
Søren ThornholmExplorer
asked in Have a question?
How to edit placement of instruction text in written material

I am sure this is quite simple, but as I can’t find the answere anywhere then I will ask.Where are trying to move the instruction text which are currently on the left of the screenshots in both Word and PDF, I would like to have it abouve the image as that would allow the image to be wider and bigger. Where and how can I do that?

854
S
Explorer
A
Enthusiast
aproughEnthusiast
asked in Have a question?
ClickLearn Attain and Dowload PDF

We are using Attain to display Work Instructions in IFS and everything works great.  However, in tthe published documents, there is a “toolbox” that is displayed on the right-side.  These are links that allow for the expected functionality, but the “PDF” option under the Downloads header does not do anything; click and no effect.  This seems to have worked in the past, but recently stopped working (or at least was observed to not be working).  Is this a known issue? And how can it be fixed?  

1025
L
Enthusiast
hmccabe
Rising Star
hmccabeRising Star
asked in Have a question?
Can you assign a Word template to a recording?

Can you assign a Word template to a recording? Or can it only be assigned at the project level?

401
Morten
Community Manager
H
Rising Star
Hans KolstadRising Star
asked in Have a question?
How do I completely remove a language option when 1 recording exists with that language?

We started using ClickLearn with English - US and needs to change to English UK.But a recording exists with Eng US. How do I remove this, without deleting the original recording?Hans

501
Morten
Community Manager

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