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Hello, I want to share training guide from a structure I created, after the link is generated the users have this error when they try to open the link, can you please tell me what is wrong the link ? Thanks for your help.Content not foundThe content you are looking for can’t be found.RetrySupport ID: d4010913-47c2-4411-ae63-ab4864dd2403

My question is , if the project is already published on share point and you make some changes. what's the process to re publish the updates?Will that recompile the whole project or just the changed bit can be rebuplished?

My new recordings are not visible in the structure.When I generate the link from the structure to share training guides, new recordings don't appear in the link even in the structure preview, I would like to know how to refresh the structure to how the newest contents?Thanks for your help.

Hi Team,Please tell how I can download the recorded video. RegardsManoj

Hello,one of our authors spent about 3 hours editing his recording. He saved as he went along. This content had not yet been published. His laptop re-start itself (pesky Microsoft updates) and all of the work he had completed was lost. His recording only showed what was there when he started his 3 hour edit.The activity logs don’t even show that he had been in the recording at all for over 2 weeks but he was working on it 5 days ago.Is there anywhere that this update recording could be? After all he saved it multiple times. Our authors are very busy and we can’t afford for them to be losing 3 hours worth of work. This is not the first time that this has happened to this particular author.Thanks Penny

When using Replay you would like to change the input recorded before in an input field in the recorded application. However, While recording, ClickLearn did nog define that field as an input field, so you cannot change any text that was entered before. How can I change the type of field. CoPilot states that it is possible does not tell exactly how. Yes, using custom scripts but I don’t know how.

When enabling the SCORM package within Click Lean, it appears to load the entire Learning portal into one SCORM file. When loading that SCORM file to an LMS, the file does not communicate correctly. Is there a way to load SCORM files individually for individual recordings within Click Learn?   Thanks!

Hello Team,I'm currently exploring the use of ClickLearn for my documentation needs to streamline my workflow. So far, I've found that the tool functions smoothly for web-based applications, effectively capturing screens and providing instructions based on mouse movements and clicks.However, I've encountered some difficulties when using ClickLearn with Windows-based applications, particularly with capturing screens from the installation wizard of my application. My goal is to document all the installation steps and create a comprehensive installation guide, but I'm struggling to capture the installation screens and any overlay screens such as pop-ups that require user action.I'm wondering if there are any restrictions or limitations when using ClickLearn with web-based applications. Any advice or suggestions on overcoming these challenges would be greatly appreciated.Additionally, I have my application installed on a server, and I've also installed ClickL

We have several process’s that do not require live assist and we are having trouble if users activate the live assist. Is there any way to turn it off for a single recording?  Best Regards  Barry

We are currently using ClickLearn login provider for sign-in, and would like to enable 2FA. Is that possible? Do we need to switch to another login provider like O365?

I’ve tried recording a process multiple times but while it’s capturing the relevant screen section, it’s not capturing the areas I’m hovering or clicking on. Anyone else have this problem? If so, how did you fix it. The process I’m trying to capture is tracking emails to Dynamics from Outlook. It captures the ‘To’ field and the D365 plug in and nothing from there.

Dear Community,Is there any tip to record or bypass a scroll because when replaying a record with a scroll, the replay gets failed at this step. For example, in IFS Cloud (23R2), in the purchase order lines screen, several data which are not in the visible area need to be completed. So, it requires to scroll many times on the right.Even if we delete the step corresponding to the scroll, the replay stopsThanks for your help

I have a recording that the screen shot in one of my lines shows correctly but when it was published, it shows it incorrectly. Is there a way to fix this?Correct in the recording:Incorrect in the published version : 

Hello! I am wondering how I can change the language of the section title in the structure. Right now there is only the German title available, but I would like to switch between English and German. The same with the titels of the recordings...How can I fix this?Thank you and best regards,Valerie

Hi - Is there a way to send only the Show Me Video to my company? For example, do not send out a link that allows for Word, PDF, PPT options, and only offers the Show Me video??Thanks.

Hi,I am trying to link to an Asset uploaded to my Common Asset folder via a hyperlink in a content block I can find the asset and link it (as per Christine’s Aspire tutorial) but as soon as I try to preview the recording I get an error to say the file is not found.Any ideas what is happening here? I have tried with both Word and PDF versions of the document and these files are definitely in the Common Assets folder and I can find them and link to them in the recording. Thanks Penny

Hello together, in ClickLearn Studio there is a function to import a structure with Excel-Data. I tried this with following Excel-Sheet (exported before from an example):ClickLearn Studio shows then a message on the Window buttom:But there is no structure imported. I didn’t find any information in the documentation.Do I need different Excel-Columns for correct importing?Best regards,Eduard 

When I try to publish I get 40+ warnings and I can’t figure out what the warnings are telling me nor can I find anything in community to help me. See errors below. Thanks Penny 

Hey there, we are facing major problems when scrolling within BC. When I scroll via left click, ClickLearn cant replay this action. On the other hand, when I skip the scroll-action (since it does not work at all) ClickLearn scrolls from the left to the right, to the left, to the right.. It just does not stoo scrolling until it resigns and tells me that it could not find the field. Has anoyone here experience with recoring scoll actions within Business Central?

When creating a link to share; the only options are for it to be valid for either 30 or 60 days. Am I able to have a permanent link, or for longer than this? Thanks :)

Hi, sorry me again.just wondering if there is a way to change how the Table of Content looks in the template so that there is more spacing in between the lines. I realise we can output the Table of Contents in the downloaded document. Is this the only way? Thanks Penny

I’ve tried to publish several times the content but after doing so, I go to the Content Portal and it doesn’t show any of the new recordings I’ve tried to previously publish.  It seems as if, the Content Portal doesn’t change at all, and doesn’t add or remove anything that I do in ClickLearn Studio.   This started happening since the new version came out. 

Hi,In our recordings a step number is added automatically. If steps are added or removed, the steps automatically update.is it possible to hyperlink or add a tag to a step.so that you can refer to it. For example you have a recording that is steps 1 - 10 and on step 7 you say “refer to step 5 for more information” but then you add or delete steps between 1 and 7 and the numbering is automatically re-done. Do you then have to manually update the part that says refer to step 5, because the number will now have changed.I hope this question makes sense.Thanks Penny

Hi, we have multiple work streams that are creating recordings, each work stream has there own project to create their content/recordings. Please can you advise how the admins can keep track of when new recordings are created.Many Thanks Penny