Solved

Is it possible to change the order of the recordings in the editor mode? For example, I want the screenshot to be before ‘Click on Personal Information’ below. Thanks in advance!  

We have many recordings that we would like to save as PDFs. Is there a way to do this in mass instead of having to each one separately? thanks

I have changed the color of my mouse pointer/curser in hopes that it would record in the color I selected.  Is there any setting in ClickLearn that would allow this to transfer.  It would just make it easier to see for the ‘show me’ function on the recordings. Thank you, 

How can the following option in the Language templates be used?  

Instructions were provided a while back on how to create predefined chapters and notes using metadata in Classic. How can we do the same thing in Attain?  

How do you add metadata to a Word template? For instance, the name of the recording is displayed in the document using the reference ##NAME##.

HiCan you download the video only content from ClickLearn in another format such as MP4 or something similar?Thanks

Can you disable the voice over in the recordings and can you remove the text at the bottom of the videos?

Dear community, Our company is about to invest in creating a suite of Clicklearns to be used for automated process testing. Does anyone have any good advice, common traps or other helpful tips they could share? I am really keen to understand how people have leveraged from this tool. Thanks.David. 

I have been waiting for my Project to publish and it has been showing the same screen for over 2 hours. Yesterday it took less than 45 minutes. I cannot cancel out of the process. 

When creating a structure, the section title won’t update and the only options I have in the top right hand section of the structure and segment section is Preview and Share - when I looked on the ClickLearn video, Lars has Preview and Save available - I am logged in as an administrator so not sure what the issue is - any ideas? I did not create the initial project or recordings - does that matter? I can type a new name in the right hand pop out section however it doesn’t get applied.

Will the publishing time be sped up at all? It takes 20-30 minutes to publish mine currently.

My Colleague has been losing recordings when ending recording.These have been on the Project Management process in IFS 10 Aurena and have a lot of steps to record.She will try to split them down but I wondered if there is a known limit? ThanksPaul

Hi,  This is my first time using ClickLearn.  I have started my first recording but had to stop part way through the recording.I now need to finish the recording off.How do I do this please?Thank you,Lisa

We had an issue whereby all the recording that had previously been saved were now showing in red with a red question mark. What does this mean?Thanks Penny 

When I group three steps and choose to keep them as text rather than bullets or numbers, it gets formatted oddly: The first two steps end up on the same line, separated by a dash that can’t be removed, while the third step gets its own line. I can’t remove the dash, and if I try to end the first step with a full stop, it’s automatically removed. This forces me to format my text around a dash that has no reason to be there.This doesn’t happen if I merge two or four steps, only when I merge three. Is there a way to get around this and get rid of the dash?I had to blur the text for privacy reasons, I hope this makes sense with annotation: 

Hi CommunityI tried logging in and a system update was run. Then I received the below error message.Please advise what this means and how do I get this corrected?  

Hi is it possible to change the default setting for a screenshot from Click to Crop Area to Entire Screen.Thanks Penny

Hello!Are there any recommendations regarding the display format? Every time I use the replay function, the green rectangle does not appear in the same place as in the original recording, with the result that the replay doesn’t work. I assume that this issue may be related to the display format. Thanks for the answer in advance.Best regards, Valerie

Hello,please advise if it is possible to alter how long the user has to click on the correct option in the Test Me videos. Sometimes it can take a little while of searching to find the correct field.Also is it possible to pause the Test Me video if a user is interrupted by an urgent call when they are part of the way through the Test Me video.Many thanks Penny

We would like to share only the Show Me videos with some of our end-users. Is there a way to do this either with a direct link or by templating.Thanks Penny

It seems every time I update/republish my videos the system will create a new URL.  How do I continue to just update the existing URL instead of sending out new links every time I update?Thank you

So I know you can turn on the option for users to download your portal content as PDF.I have this turned off because I want users to use the videos instead. However, I’d like to download a PDF copy of the portal myself, for my own reference as author.Is it possible to do this from the Studio application itself, or do I need to turn on the option > publish to portal > download PDF > then turn off the option > re-publish to portal ? (The latter being time-consuming and inconvenient)

Hello, I want to share training guide from a structure I created, after the link is generated the users have this error when they try to open the link, can you please tell me what is wrong the link ? Thanks for your help.Content not foundThe content you are looking for can’t be found.RetrySupport ID: d4010913-47c2-4411-ae63-ab4864dd2403