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Hi all, We have the latest version of Clicklearn classic installed on a shared server, and it has been a few days now that the feature “publish” has disappeard !We tried everything, the system is also compliant with what it is mentionned here: We are running out of solutions. Any ideas on what we can do please ? Thank you !

Missing Structure icon on left sitemap 

What are the advantages/disadvantages of using the Group function vs. an Annotated Screenshot in Attain?

Can you save a common icon in to the recognition library? and if so how? We are running on the newest version Attain. 

The structure preview is coming as blank . but when i share the url and open in browser it works finethe user guide while starting a recording is also coming as blankthe Recorded video is also coming as blank. but if i save an move it to a structure it comes and i can see it in browser 

What is the difference/rationale for two standard directories Common Assets versus Recording Assets?  When I upload my templates (Word, PPT), and logo...which directory should they be placed? I want each project (and all associated recordings) to use the same assets. Also after I update and replace with new templates (and delete the old ones), I am finding the “view” still shows me the old templated version.

Currently, the default publishing template is the original template for a project (called “Project (default)”). We have created a custom template that we use for multiple projects and would like to have as the default. Is this possible? This will save us time when updating the structure of our projects, such as adding new recordings, sections, headers etc. as each of these new additions requires us to change the publishing template to our custom one. Thanks, Nickia

Is it possible to include an image inside the Text Content Block?  In some cases, we’d like to include an icon next to the text. Example: 

right now the text in a content block is black. is there a way to change the color of the font?

I am trying to crop and annotate an image; the crop was finalized and accepted but I was unable to see any automatic annotation functions?  

I complete a recording in English,then replay to get the French version (after setting up my UI to be in French).  The translation of the tile “Funding Case Management” is “Gestion de cas de financement”, and since tiles are placed in alphabetic order, the placement of the tile is different in the French UI. This seems to cause issues because the replay repeatedly picks up the wrong tile (I have tried multiple times to get this corrected in my recordings.)  I can’t even figure out a workaround since I need the screenshot of the correct French tile highlighted in red.

In the past I have been able to take the URL once published and give that to users to access the recording.  Now it seems each of our users need to register for an account before they can view.  I haven’t done anything different in the publish process.

ClickLearn Classic offered an admin guide. Is there one for ClickLearn Attain? If so, please provide a link for download.

The English language engine pronounces “Save and Close” as if the word “Close” is an adjective (ex. at close range: klōs) and not as a verb (ex. Close the door: klōz). Is there some way to correct this without affecting the text?

Is it possible to place a page break in a recording to force a section or step to start on a new page in a Word template?  Using the example below, is there a way to force the Second Chapter to start on the next page in a Word document/pdf?  

Hi Community, has anybody any experience if the change Mouse Command does still exist in Attain?I could not find it.Thanks for your help.Best regardsAnja

How can you assign a custom icon to a project?How can you use a custom icon on the Portal?

From memory  in Classic version you could select to include or exclude the produced content type such as PDF, Word, PPT, Videos. Is this possible in the new version please, say for example I only want to produce and publish PDF and ‘Watch Me’ video? I could not see the option to do this?

I’m just familiarizing myself with ClickLearn Attain and doing some experimentation with publishing. When I tried to publish today, I received the warning “Cannot find asset for ‘Custom’”. What does this mean? Is there something I could have set up with my assets in the project? 

Hi there,I am changing the Replay Data in the Data Editor to select Set to current row or Set to row number - but each time I try Replay this doesn’t select a row, and I need to re-record the steps. This is upgrading from Desktop BC to Web BC.Also, in the Replay data, is it possible to use the text that ClickLearn records - for example, in the Desktop version of BC the recording text is ‘Click on the ribbon button New’ and in the Web version the text is ‘Click on the navigation menu item New’ - I tired to add this text in the Replay data but this did not pick up upon Replay.Any further instructions are appreciated.Many thanks

Which styles are used in a Word template for Attain?

Is it possible to publish our content in Attain to our own secure Web server instead of to ContentCloud? Or, is it possible to secure the content when publishing to ContentCloud so it is not public content, but rather private - accessible only to our employees?

Is it possible to drag and drop steps in Attain recordings? Or only the text boxes?

Hello,I would like to know if I can adapt my project structure in that way that I can implement the look/appearance of the navigation section. Please have a look at the following screenshot: Hopefully it is possible to adapt this structure or maybe choose between these two options. At least it would be great if the navigation section could be constantly faded in. Thank you in advance. Best regards,Jörg

I just created a project and attempted to import Clicklearn Classic recording and I have a message that the projecy  is locked.I am the Admin on the project, How do I unlock it and why did this happen?