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510 Topics
R
Enthusiast
robert.towlerEnthusiast
asked in Have a question?
Replubishing updated recordings

I made a text mistake in one of my recordings.I went into the recording and updated the text.I checked the preview (AOK)I save the recording, did a refresh in the recordings panel.Went through all the publshing steps once more.But when I go to the website, it still shows the old text.I also tried removing the recording from the structure and replacing it. None of these have worked, any idea how to update this?TIARobert

903
Morten
Community Manager
J
Enthusiast
Jane WatkinsEnthusiast
asked in Have a question?
Attain: Replay stopping due to error is steps

We are slowly moving over from Classic to Attain and when replaying I come across issues where I see a message to say a step has changed since it was recorded and replay cannot continue until the step is resolved.  When I check the recording, there is no issue and nothing has changed and I see a red warning triangle on the step > how can I tell what the issue is and why Attain cannot replay?

762
Morten
Community Manager
D
Explorer
DanExplorer
asked in Have a question?
Unable to stop recording with ctrl+ctrl

I am making instructions for IFS10 IEE  and I am suddenly unable to stop recording neither by pressing both ctrl keys nor ctrl + shift with mouse pointer un the upper left corner. Have to terminate the program with Alt+F4 Any tips ?Dan

2182
Morten
Community Manager
O
Enthusiast
OnefffEnthusiast
asked in Have a question?
Pictures and pathnames

Good morning,I’m new to ClickLearn and trying to get my head around the issue whereby when you add a picture to a ClickLearn script (in a Note), you have to select the picture from a drive and the full path is entered. Can you use UNC path names here? The reason I ask is because we are developing many scripts for a client but the client is going to build the shelf and the chapters themselves. If we create the scripts on our laptops but put the images into a network folder would this work (etc etc).Thanks.

231
Morten
Community Manager
T
Explorer
Tam FleetwoodExplorer
asked in Have a question?
Mailto link

Is it possible to add a mailto: link as a hyperlink? We have an email address I need to add to the structure. Many thanks,Tam 

393
Morten
Community Manager
J
Enthusiast
jacob.smithEnthusiast
asked in Have a question?
Conditionally including steps in video?

I’m running into issues trying to conditionally include steps in my video. Here’s what I’m doing:Create a “Have a question?” step. Create a section or group of steps. Go into the Flow Editor and create a condition to include that section in the instruction process.The problem is the video still includes the steps in the section/group with the condition regardless of the answer that is submitted. The only fix I found was to add a condition to every step, which seems a bit inefficient. Am I missing something when setting this up, or is it potentially a bug? Thanks in advance for the answers :)

1054
Morten
Community Manager
J
Explorer
jasminesaiExplorer
asked in Have a question?
How to fix Video Issue - Image not Changing?

Subtitle, audio and cursor animation works but the image on the video is not moving. What do I do to fix this?  

251
Morten
Community Manager
R
Explorer
Reggie-LopezExplorer
asked in Have a question?
Search not working in Assist or Portal

Hi, I have dynamics 365 on-prem, version 8.2.x. My published assist and help portal search function is not working. see video: https://www.screencast.com/t/bOu9Li4hj Is this a setting or is there something wrong with my solution?  

442
R
Explorer
R
Explorer
Reggie-LopezExplorer
asked in Have a question?
ClickLearn help requires login to access Help

Hi all, When customers click on the assist or help icon in Dynamics 365, they are prompted to login to access the content. I want them to be able to access the content without having to login.I edited sharing to “Anyone with Link ( No Login required)”, on both the Shelf and Assist.This is Dynamics 365 8.2.x, on prem, and ClickLearn classic.Does anyone know how to accomplish this?

834
Morten
Community Manager
E
Enthusiast
Erik GerstenbergerEnthusiast
asked in Have a question?
Disable Tooltips in Browser (Business Central)

Hello,How can I disable tooltips in my browser? Thanks! :)

1761
Morten
Community Manager
beauj9
Rising Star
beauj9Rising Star
asked in Have a question?
How to convert JSV.HTM files to MP4 in ClickLearn Classic

Hello Community, In Classic, we need to know once we stop Producing the old WMV format videos and just produce only the HTML video, how can we:view these effectively from the View > HTML Video (menu).. it does load in the browser with a long URL, but there are no visible media controls and all it seems to do is allow me to  click through the fields in :”practice mode” what is the best way to view these. convert the JSV.HTM files into MP4 videos with all the audio and subtitles included as well.If anyone can help, we would really appreciate it.  Thank You guys! Regards, Jim and Jasmine at Austal Ships. 

3172
beauj9
Rising Star
hmccabe
Rising Star
hmccabeRising Star
asked in Have a question?
ClickLearn Attain Workspace and Template

How do you assign a Workspace and select templates in ClickLearn Attain? 

661
Morten
Community Manager
hmccabe
Rising Star
hmccabeRising Star
asked in Have a question?
How do you produce a file in Attain?

In ClickLearn Classic there is a step to produce the documents (Word, pdf, etc.) and video files in order to generate them. How do you product the documents and video files in Attain? I don’t see that function.

701
Morten
Community Manager
K
Rising Star
KLACHAPELLERising Star
asked in Have a question?
Change File Location

How is “Change File Location” used in ClickLearn Classic. I have documentation created in different network locations and I’d like to consolidate them. If I right-click on a recording in ClickLearn and select “Change File Location” it wants me to open a file instead. There’s something I’m not understanding here and I’m not finding documentation on it in any references - only documentation for ClickLearn Attain.

741
Morten
Community Manager
J
Explorer
jasminesaiExplorer
asked in Have a question?
Change translation and text font sizes for the whole recording?

Hi. I’ve been translating the recordings by going to each instruction text and clicking the globe on the right side of it. I click on auto translation afterwards. I would really need a more quicker way to do it for the whole recording? How do I do that? Also, I want to have bigger font sizes for the subtitles and instructions text. How do I change that for the whole recording?

683
Morten
Community Manager
J
Explorer
jasminesaiExplorer
asked in Have a question?
Why does Click Learn not record my clicks?

I have been recording some processes and have waited for the green box to appear before I click the links in the process I am doing and once recording is done, Click learn only recorded around 3 of the actions over 10 actions.I am working on IFS Aurena. I have installed the google chrome plug in.

1503
Morten
Community Manager
T
Explorer
Tam FleetwoodExplorer
asked in Have a question?
Workflow of development - review, approval and upload to live environment

Hi there,I have a Review project in ClickLearn Attain in which I send out the training for review and approval before uploading to the live environment. I develop in the Main project folder and import the recordings in to the Review project. I do this so I know the main project file is the updated version, rather than developing in Review and uploading to Main. However each time I update and save over the recording in Review, I need to attach any images again - even though these images are in the Review folder, the association with replacing the updated recording has been lost.Is there are way to reference a recording in one project, and when updated, updates in a different project?Or is there a more efficient workflow when developing and sending out review recordings and then uploading to live environment?Many thanks,Tam

603
Morten
Community Manager
D
Explorer
david.harmerExplorer
asked in Have a question?
Copy between recordings - Attain

Dear Community - is it possible to copy recording steps between different ClickLearn recordings in Attain ?

612
Per
Super User
L
Explorer
Lorie LExplorer
asked in Have a question?
changing the structure layout

Hi againI am enjoying CL Attain, but I have so many questions. Please forgive me if they have already been answered. I do try to search first before I ask my question.I saw one of your posts about structuring the modules, however I saw the structure layout looked very different than mine. I actually prefer your layout.Can you tell me how I can go about changing how my portal looks?The image below reflects my current portal… How can I change this? Your post showed icons with the recordings and headings within the structure.I would love to make this more attractive to our audience.We know we can modify the icon and colour but would love to make the layout better.Thanks Lorie D

501
Per
Super User
L
Explorer
Lorie LExplorer
asked in Have a question?
character limitation with titles

I posted this question after viewing a video, however I have not received a reply.I am very confused since it says there are 2 replies, but I am not able to see any replies.I have copied my question from the initial request that I made.Thank you, Lorie

1262
L
Explorer
L
Explorer
Lorie LExplorer
asked in Have a question?
importing modules

I have imported some modules from CL Classic.When I try to structure them, my steps show as 0 steps.Very confusing since I can edit them and see my recordings and screen shots.Can you please tell me why this has happened?ThanksLorie

273
Morten
Community Manager
beauj9
Rising Star
beauj9Rising Star
asked in Have a question?
Viewing and Exporting PowerPoint, HTML and PDF Produced Material

Hello ClickLearn Support;After I create a recording, make any changes in the Editor then Produce it.   Where can I view the PPTX, HTM and  PDF materials?   I know how to go into the Preview and see the documents from “Writer Role” and “Video Role” but where can I view the other document formats?  I can see nowhere where I can find these other formats.  Thanks, Jim BeaudoinAustal Ships, Perth Australia

1871
Per
Super User
kyliekiser
Rising Star
kyliekiserRising Star
asked in Have a question?
Recording Audio

We have some new use cases for ClickLearn within our organization and one group would like to record their own audio for the steps. Is this possible?Thanks!

1836
beauj9
Rising Star
L
Explorer
Lorie LExplorer
asked in Have a question?
How to change the saved location in Attain

I imported my modules from CL Classic. I want to change the location they are saved from but cannot tell the path the same way you can in CL Classic.I cannot even tell where they are saved. Can you please tell me how to view the saved path and how to change it? Much appreciated!Lorie

511
Per
Super User
H
Enthusiast
HoiIndikWEnthusiast
asked in Have a question?
ClickLearn for IFS Advanced Planning Board

Hi,Is it possible to record ClickLearn sessions for IFS Advance Planning Board ?If yes, how to do that and what is the setup required? Some of the button clicks do not recognized as required. 

872
H
Enthusiast

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